# Mautic Bug for Contact Replies cannot be fetched when Email Address is changed

**URL:** <https://forum.mautic.org/t/mautic-bug-for-contact-replies-cannot-be-fetched-when-email-address-is-changed/23017>\
**Category:** Product Support\
**Created:** [March 11, 2022, 11:22pm UTC](https://forum.mautic.org/t/mautic-bug-for-contact-replies-cannot-be-fetched-when-email-address-is-changed/23017 "2022-03-11T23:22:38Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![johntech](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/johntech/32/6553_2.png) [@johntech](https://forum.mautic.org/u/johntech)\
**Post date:** [March 11, 2022, 11:22pm UTC](https://forum.mautic.org/t/mautic-bug-for-contact-replies-cannot-be-fetched-when-email-address-is-changed/23017/1 "2022-03-11T23:22:38Z")

</div>

My Mautic version is: 4.1.0  
My PHP version is:7.4  
My Database type and version is: Mariadb 10.5  
Crobjob

```
    php $MAUTICCONSOLE mautic:segment:update --batch-limit=900
    php $MAUTICCONSOLE mautic:campaigns:trigger --campaign-limit=2
    php $MAUTICCONSOLE mautic:import --limit=500
    php $MAUTICCONSOLE mautic:webhooks:process
    php $MAUTICCONSOLE mautic:reports:scheduler
    php $MAUTICCONSOLE mautic:email:fetch
    php $MAUTICCONSOLE mautic:maintenance:cleanup –days-old=365

```

else  
php $MAUTICCONSOLE mautic:broadcasts:send --limit=3  
php $MAUTICCONSOLE mautic:emails:send --message-limit=200  
php $MAUTICCONSOLE mautic:email:fetch  
fi

**Your problem**  
My problem is: My old email address is changed with New one but the Email contact replied cannot work. Page Hit is OK.

My Test as below

1. Change the old email address to a new one.
2. Reinstall Mautic and Change the Old Email address to a new one.
3. Keep the old email address but change the Email Service Provider(SMTP and IMAP)
4. Keep the old email address but change the Email Service Provider but use a New MySQL Database

I have no other solutions but want to use just one VPS.  
So I have installed the other Mautic APP in the same VPS. Then two Mautic instances can work well not have issues.

Anybody can fix this Mautic bug?

These errors are showing in the log:

Steps I have tried to fix the problem: