# Mautic campaign does not send email immediately

**URL:** <https://forum.mautic.org/t/mautic-campaign-does-not-send-email-immediately/16920>\
**Category:** Product Support\
**Created:** [November 7, 2020, 8:26pm UTC](https://forum.mautic.org/t/mautic-campaign-does-not-send-email-immediately/16920 "2020-11-07T20:26:10Z")\
**Posts on this page:** 5\
**Page:** 1

<div class="post-metadata">

**Author:** ![rotorfido](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/rotorfido/32/580_2.png) [@rotorfido](https://forum.mautic.org/u/rotorfido)\
**Post date:** [November 7, 2020, 8:26pm UTC](https://forum.mautic.org/t/mautic-campaign-does-not-send-email-immediately/16920/1 "2020-11-07T20:26:10Z")

</div>

I am clueless version 2.1.6.  
I set the campaign it signs the user to segment, but the first email is not being sent out for already few hours. And I set it up to be sent out immediately after user submits data

I am attaching screenshot here of campaign

[![](https://pasteboard.co/Jzj04hK.png) ](https://pasteboard.co/Jzj04hK.png)

Why is this happening?

---

<div class="post-metadata">

**Author:** ![rotorfido](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/rotorfido/32/580_2.png) [@rotorfido](https://forum.mautic.org/u/rotorfido)\
**Post date:** [November 7, 2020, 8:27pm UTC](https://forum.mautic.org/t/mautic-campaign-does-not-send-email-immediately/16920/2 "2020-11-07T20:27:08Z")

</div>

here is inside the email screenshot

[![](https://pasteboard.co/Jzj0AxR.png) ](https://pasteboard.co/Jzj0AxR.png)

---

<div class="post-metadata">

**Author:** ![mikew](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/mikew/32/5156_2.png) [@mikew](https://forum.mautic.org/u/mikew)\
**Post date:** [November 8, 2020, 11:06am UTC](https://forum.mautic.org/t/mautic-campaign-does-not-send-email-immediately/16920/3 "2020-11-08T11:06:34Z")

</div>

Hi @rotorfido

Can you show us the cronjob you have set up ?

---

<div class="post-metadata">

**Author:** ![EJL](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/ejl/32/12155_2.png) [@EJL](https://forum.mautic.org/u/EJL)\
**Post date:** [November 8, 2020, 2:30pm UTC](https://forum.mautic.org/t/mautic-campaign-does-not-send-email-immediately/16920/4 "2020-11-08T14:30:55Z")

</div>

@rotorfido  
Mautic:campaigns:update  
Mautic:campaigns:trigger

Required to trigger any campaign. Even those with steps marked immediate

---

<div class="post-metadata">

**Author:** ![rotorfido](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/rotorfido/32/580_2.png) [@rotorfido](https://forum.mautic.org/u/rotorfido)\
**Post date:** [November 9, 2020, 5:40am UTC](https://forum.mautic.org/t/mautic-campaign-does-not-send-email-immediately/16920/5 "2020-11-09T05:40:05Z")

</div>

i am sorry, the host had problems so the cron did not work