# Mautic Campaign Sending Multiple Marketing Emails to the same Contacts

**URL:** <https://forum.mautic.org/t/mautic-campaign-sending-multiple-marketing-emails-to-the-same-contacts/31336>\
**Category:** Product Support\
**Created:** [March 19, 2024, 10:11am UTC](https://forum.mautic.org/t/mautic-campaign-sending-multiple-marketing-emails-to-the-same-contacts/31336 "2024-03-19T10:11:43Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![dot\_mautic\_234](https://avatars.discourse-cdn.com/v4/letter/d/3d9bf3/32.png) [@dot\_mautic\_234](https://forum.mautic.org/u/dot_mautic_234)\
**Post date:** [March 19, 2024, 10:11am UTC](https://forum.mautic.org/t/mautic-campaign-sending-multiple-marketing-emails-to-the-same-contacts/31336/1 "2024-03-19T10:11:43Z")

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**Your software**  
My Mautic version is: 4.4.11  
My PHP version is: 8.0.27  
My Database type and version is: 11.2.3-MariaDB-1:11.2.3+maria~ubu2304-log

**Your problem**  
My problem is:  
Within one of our campaigns, an email designated as a ‘marketing email’ was mistakenly sent to the same contact up to 60 times within a few hours.

**Email setup:**

- The email is a template email.

**Campaign setup:**

- **Contacts are allowed to restart the campaign.**
- **Contact source - contact segments:** active subscribers.

**Actions:**

- Remove the contact from previous segments and tags.

**Conditions:**

- **Check whether the contact has an active subscriber tag:**

**Additional Conditions:**

- **Check whether the contact has received a specific email** by utilizing the contact field value condition:
  - If the contact has a specific UTM campaign value, proceed to a part of the campaign without emails to check if they are still active subscribers.
  - If the contact does not have the specific UTM campaign value, proceed to send the scheduled email.

**Scheduled Email:**

- Scheduled to be sent within 1 month.
- Email type is set to ‘Marketing’.
- Priority: ‘Normal’.
- Attempts: ‘1’.

**Conditional Actions:**

- If the email is opened, wait 1 month to check if the contact is still active.
- If the email is not opened, remove from the active segment and campaign within 7 days.

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<div class="post-metadata">

**Author:** ![patryk.gruszka](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/patryk.gruszka/32/9813_2.png) [@patryk.gruszka](https://forum.mautic.org/u/patryk.gruszka)\
**Post date:** [March 20, 2024, 2:25pm UTC](https://forum.mautic.org/t/mautic-campaign-sending-multiple-marketing-emails-to-the-same-contacts/31336/2 "2024-03-20T14:25:24Z")

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See if it’s related: [Queued messages are sent multiple times under certain conditions · Issue #13070 · mautic/mautic · GitHub](https://github.com/mautic/mautic/issues/13070)