# Mautic cannot fetch the replied email

**URL:** <https://forum.mautic.org/t/mautic-cannot-fetch-the-replied-email/22889>\
**Category:** Product Support\
**Tags:** mautic-4\
**Created:** [March 2, 2022, 12:41pm UTC](https://forum.mautic.org/t/mautic-cannot-fetch-the-replied-email/22889 "2022-03-02T12:41:13Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![johntech](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/johntech/32/6553_2.png) [@johntech](https://forum.mautic.org/u/johntech)\
**Post date:** [March 2, 2022, 12:41pm UTC](https://forum.mautic.org/t/mautic-cannot-fetch-the-replied-email/22889/1 "2022-03-02T12:41:13Z")

</div>

My Mautic version is: 4.1.0  
My PHP version is:7.4  
My Database type and version is: Mariadb 10.5  
How should email be handled?–\>Immediately  
Default Frequency Rule–\>Do not send me more than–\>20 per day.

Cron Job

- 
  - 
    - 
      - 
        - /bin/bash /usr/local/bin/mauticcrons.sh

Script below  
GNU nano 2.9.3 /usr/local/bin/mauticcrons.sh

```
    php $MAUTICCONSOLE mautic:segment:update --batch-limit=900
    php $MAUTICCONSOLE mautic:campaigns:trigger --campaign-limit=2
    php $MAUTICCONSOLE mautic:import --limit=500
    php $MAUTICCONSOLE mautic:webhooks:process
    php $MAUTICCONSOLE mautic:reports:scheduler
    php $MAUTICCONSOLE mautic:email:fetch
    php $MAUTICCONSOLE mautic:maintenance:cleanup –days-old=365

```

else  
php $MAUTICCONSOLE mautic:broadcasts:send --limit=3  
php $MAUTICCONSOLE mautic:emails:send --message-limit=200  
php $MAUTICCONSOLE mautic:email:fetch  
fi

**Your problem**  
My problem is: My email has got replied but Mautic did not find it. It should show “Email replied” on a new row.

 ![N(BL~J6F$21D{XUP_~JOGA](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/8/8ad9049d6d13310dc717d3477bba1e57f599da99.png)

These errors are showing in the log: No Error on the mautic.