# mautic.com contacts not moving to confirmed list

**URL:** <https://forum.mautic.org/t/mautic-com-contacts-not-moving-to-confirmed-list/4332>\
**Category:** Product Support\
**Created:** [June 8, 2016, 6:08am UTC](https://forum.mautic.org/t/mautic-com-contacts-not-moving-to-confirmed-list/4332 "2016-06-08T06:08:05Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![rufh\_s](https://avatars.discourse-cdn.com/v4/letter/r/ecccb3/32.png) [@rufh\_s](https://forum.mautic.org/u/rufh_s)\
**Post date:** [June 8, 2016, 6:08am UTC](https://forum.mautic.org/t/mautic-com-contacts-not-moving-to-confirmed-list/4332/1 "2016-06-08T06:08:05Z")

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Hello again, hope this time I get reply , I am using free version [mautic.com](http://mautic.com) and followed this guide [https://www.mautic.org/blog/integrator/creating-a-double-opt-in-email-campaign/](https://www.mautic.org/blog/integrator/creating-a-double-opt-in-email-campaign/) ( I need exactly this to begin with )  
  
  
  
it does creates contact , sends confirmation mail, contact moves to pending list , however after clicking confirmation link , it DOESN’T move to confirmed list ,tried checking my setup several times ( lost almost 2 hrs …lol) not able to figure out , please help (similar setup works fine with other domain ([mautic.org](http://mautic.org))  
  
  
  
my setup:  
  
 ![akdb85.jpg](http://i68.tinypic.com/akdb85.jpg)  
  
 ![14e6rys.png](http://i67.tinypic.com/14e6rys.png)  
  
 ![abjkaa.png](http://i68.tinypic.com/abjkaa.png)  
  
  
  
Thanks

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<div class="post-metadata">

**Author:** ![rufh\_s](https://avatars.discourse-cdn.com/v4/letter/r/ecccb3/32.png) [@rufh\_s](https://forum.mautic.org/u/rufh_s)\
**Post date:** [June 8, 2016, 6:08am UTC](https://forum.mautic.org/t/mautic-com-contacts-not-moving-to-confirmed-list/4332/2 "2016-06-08T06:08:05Z")

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Hello again, hope this time I get reply , I am using free version [mautic.com](http://mautic.com) and followed this guide [https://www.mautic.org/blog/integrator/creating-a-double-opt-in-email-campaign/](https://www.mautic.org/blog/integrator/creating-a-double-opt-in-email-campaign/) ( I need exactly this to begin with )

it does creates contact , sends confirmation mail, contact moves to pending list , however after clicking confirmation link , it DOESN’T move to confirmed list ,tried checking my setup several times ( lost almost 2 hrs …lol) not able to figure out , please help (similar setup works fine with other domain ([mautic.org](http://mautic.org))

my setup:  
 ![](http://i68.tinypic.com/akdb85.jpg)  
 ![](http://i67.tinypic.com/14e6rys.png)  
 ![](http://i68.tinypic.com/abjkaa.png)

Thanks

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<div class="post-metadata">

**Author:** ![rufh\_s](https://avatars.discourse-cdn.com/v4/letter/r/ecccb3/32.png) [@rufh\_s](https://forum.mautic.org/u/rufh_s)\
**Post date:** [June 8, 2016, 6:31am UTC](https://forum.mautic.org/t/mautic-com-contacts-not-moving-to-confirmed-list/4332/3 "2016-06-08T06:31:51Z")

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you were so right , silly me , please close this Thanks