# Mautic.com don't recognize page hits

**URL:** <https://forum.mautic.org/t/mautic-com-dont-recognize-page-hits/2663>\
**Category:** Product Support\
**Created:** [October 30, 2015, 12:42pm UTC](https://forum.mautic.org/t/mautic-com-dont-recognize-page-hits/2663 "2015-10-30T12:42:01Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![Sokoban](https://avatars.discourse-cdn.com/v4/letter/s/9dc877/32.png) [@Sokoban](https://forum.mautic.org/u/Sokoban)\
**Post date:** [October 30, 2015, 12:42pm UTC](https://forum.mautic.org/t/mautic-com-dont-recognize-page-hits/2663/1 "2015-10-30T12:42:01Z")

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I’m testing a double optin with “visits a page” campaign option but unsuccessful. When I replace “visits a page” to “opens email” than it works. What could be wrong?

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**Author:** ![Sokoban](https://avatars.discourse-cdn.com/v4/letter/s/9dc877/32.png) [@Sokoban](https://forum.mautic.org/u/Sokoban)\
**Post date:** [October 30, 2015, 12:42pm UTC](https://forum.mautic.org/t/mautic-com-dont-recognize-page-hits/2663/2 "2015-10-30T12:42:01Z")

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I’m testing a double optin with “visits a page” campaign option but unsuccessful. When I replace “visits a page” to “opens email” than it works. What could be wrong?

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**Author:** ![dbhurley](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/dbhurley/32/2_2.png) [@dbhurley](https://forum.mautic.org/u/dbhurley)\
**Post date:** [October 30, 2015, 1:19pm UTC](https://forum.mautic.org/t/mautic-com-dont-recognize-page-hits/2663/3 "2015-10-30T13:19:38Z")

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Are you testing this yourself? In other words, from the same computer/browser. You may need to make sure you are using an incognito window or clear your session and cookies before testing page visits.

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**Author:** ![escopecz](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/escopecz/32/370_2.png) [@escopecz](https://forum.mautic.org/u/escopecz)\
**Post date:** [October 30, 2015, 1:44pm UTC](https://forum.mautic.org/t/mautic-com-dont-recognize-page-hits/2663/4 "2015-10-30T13:44:20Z")

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More on that in the docs: [https://www.mautic.org/docs/pages/troubleshooting.html](https://www.mautic.org/docs/pages/troubleshooting.html)

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**Author:** ![Sokoban](https://avatars.discourse-cdn.com/v4/letter/s/9dc877/32.png) [@Sokoban](https://forum.mautic.org/u/Sokoban)\
**Post date:** [November 2, 2015, 3:01pm UTC](https://forum.mautic.org/t/mautic-com-dont-recognize-page-hits/2663/5 "2015-11-02T15:01:44Z")

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@escopecz  
@dbhurley

I was forgotten you must be logged out for tracking page hits…  
Thanks!

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**Author:** ![silavapi](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/silavapi/32/7424_2.png) [@silavapi](https://forum.mautic.org/u/silavapi)\
**Post date:** [February 2, 2020, 10:57pm UTC](https://forum.mautic.org/t/mautic-com-dont-recognize-page-hits/2663/6 "2020-02-02T22:57:25Z")

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