# Mautic Crashes after a cache clear

**URL:** <https://forum.mautic.org/t/mautic-crashes-after-a-cache-clear/28333>\
**Category:** Product Support\
**Created:** [June 15, 2023, 4:07pm UTC](https://forum.mautic.org/t/mautic-crashes-after-a-cache-clear/28333 "2023-06-15T16:07:35Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![rafaelplatero](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/rafaelplatero/32/9022_2.png) [@rafaelplatero](https://forum.mautic.org/u/rafaelplatero)\
**Post date:** [June 15, 2023, 4:07pm UTC](https://forum.mautic.org/t/mautic-crashes-after-a-cache-clear/28333/1 "2023-06-15T16:07:35Z")

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**Your software**  
My Mautic version is: 4.44  
My PHP version is: PHP 7.4.32 (cli) (built: Oct 25 2022 15:26:55) ( NTS )  
My Database type and version is: mysql Ver 14.14 Distrib 5.7.39-42, for Linux (x86\_64) using 7.0

**Your problem**  
My problem is:

I’m having issues importing contacts and creating segments (slow and stopping the site), so I tried the command “php bin/console cache:clear” and screwed it all up. Any suggestions?

These errors are showing in the log:

# 

I’m sorry! I couldn’t find the page you were looking for.

#### **404** Not Found

Mautibot

Steps I have tried to fix the problem:

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**Author:** ![silavapi](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/silavapi/32/7424_2.png) [@silavapi](https://forum.mautic.org/u/silavapi)\
**Post date:** [June 15, 2023, 4:17pm UTC](https://forum.mautic.org/t/mautic-crashes-after-a-cache-clear/28333/2 "2023-06-15T16:17:13Z")

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Please check in /var/logs and provide the output. It may be something to do with permissions on your server when it can’t re-create the cache.

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**Author:** ![rafaelplatero](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/rafaelplatero/32/9022_2.png) [@rafaelplatero](https://forum.mautic.org/u/rafaelplatero)\
**Post date:** [June 15, 2023, 4:24pm UTC](https://forum.mautic.org/t/mautic-crashes-after-a-cache-clear/28333/3 "2023-06-15T16:24:11Z")

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edited content

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**Author:** ![escopecz](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/escopecz/32/370_2.png) [@escopecz](https://forum.mautic.org/u/escopecz)\
**Post date:** [June 16, 2023, 8:27am UTC](https://forum.mautic.org/t/mautic-crashes-after-a-cache-clear/28333/4 "2023-06-16T08:27:33Z")

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The error log points more to an issue with database schema, not the cache. Please be careful when posting a log as it can contain personal information or even passwords.

Are you able to load the Mautic administration in another browser? Or incognito browser window?

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**Author:** ![rafaelplatero](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/rafaelplatero/32/9022_2.png) [@rafaelplatero](https://forum.mautic.org/u/rafaelplatero)\
**Post date:** [June 16, 2023, 6:59pm UTC](https://forum.mautic.org/t/mautic-crashes-after-a-cache-clear/28333/5 "2023-06-16T18:59:23Z")

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I had returned a previous backup… but i may have issues on future. Thanks for the log advice!

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**Author:** ![system](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/1X/43c63600fe51440378769136903f1fa2a9a34102.png) [@system](https://forum.mautic.org/u/system)\
**Post date:** [June 18, 2023, 7:00am UTC](https://forum.mautic.org/t/mautic-crashes-after-a-cache-clear/28333/6 "2023-06-18T07:00:03Z")

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