# Mautic creating multiple leads with same IP upon asset downloaded

**URL:** <https://forum.mautic.org/t/mautic-creating-multiple-leads-with-same-ip-upon-asset-downloaded/19500>\
**Category:** Product Support\
**Tags:** mautic-3\
**Created:** [May 18, 2021, 8:48am UTC](https://forum.mautic.org/t/mautic-creating-multiple-leads-with-same-ip-upon-asset-downloaded/19500 "2021-05-18T08:48:22Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![ifionline](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/ifionline/32/5191_2.png) [@ifionline](https://forum.mautic.org/u/ifionline)\
**Post date:** [May 18, 2021, 8:48am UTC](https://forum.mautic.org/t/mautic-creating-multiple-leads-with-same-ip-upon-asset-downloaded/19500/1 "2021-05-18T08:48:22Z")

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**Your software**  
My Mautic version is: v3.3.3  
My PHP version is: 7.3.26  
My Database type and version is: MySQL 8.0.22

**Your problem**  
My problem is:  
Mautic is creating multiple leads with same IP upon asset downloaded.

 ![Screenshot from 2021-05-18 13-47-54](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/1/15b5449f824a68f7c9b31adc37c1ec3b6ed3e21b.png)  
 ![Screenshot from 2021-05-18 13-49-19](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/c/c9c6a19f4e127e8959f02daa233715f0f0eec687.png)

These errors are showing in the log:

Steps I have tried to fix the problem:

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<div class="post-metadata">

**Author:** ![joeyk](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/joeyk/32/11164_2.png) [@joeyk](https://forum.mautic.org/u/joeyk)\
**Post date:** [May 18, 2021, 11:22am UTC](https://forum.mautic.org/t/mautic-creating-multiple-leads-with-same-ip-upon-asset-downloaded/19500/2 "2021-05-18T11:22:14Z")

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Hi, can you plz check user agent?  
Maybe it is a browser / email app, that doesn’t allow cookie usage.

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<div class="post-metadata">

**Author:** ![ifionline](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/ifionline/32/5191_2.png) [@ifionline](https://forum.mautic.org/u/ifionline)\
**Post date:** [May 18, 2021, 11:35am UTC](https://forum.mautic.org/t/mautic-creating-multiple-leads-with-same-ip-upon-asset-downloaded/19500/3 "2021-05-18T11:35:55Z")

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Where to check user agent?

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<div class="post-metadata">

**Author:** ![joeyk](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/joeyk/32/11164_2.png) [@joeyk](https://forum.mautic.org/u/joeyk)\
**Post date:** [May 18, 2021, 11:44am UTC](https://forum.mautic.org/t/mautic-creating-multiple-leads-with-same-ip-upon-asset-downloaded/19500/4 "2021-05-18T11:44:58Z")

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Sorry, I’m stupid, it’s not visible if the only action is download. Any other action these contacts did? Maybe page visit? If yes, you can look here:

 ![image](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/e/e8052e080660f2023964b7a6e0da2639a6dbbffe.png)