# Mautic dashboard is inaccessible **URL:** \ **Category:** Product Support\ **Created:** [March 1, 2016, 4:17am UTC](https://forum.mautic.org/t/mautic-dashboard-is-inaccessible/5954 "2016-03-01T04:17:09Z")\ **Posts on this page:** 11\ **Page:** 1
**Author:** ![Visarga](https://avatars.discourse-cdn.com/v4/letter/v/b782af/32.png) [@Visarga](https://forum.mautic.org/u/Visarga)\ **Post date:** [March 1, 2016, 4:17am UTC](https://forum.mautic.org/t/mautic-dashboard-is-inaccessible/5954/1 "2016-03-01T04:17:09Z")
Hi, New to Mautic, please help! I installed Mautic on one of my websites. Successfully created few emails, landing pages, lead lists etc. Suddenly, the Mautic dashboard is inaccessible (offline). The webpage reports this- _“The site is currently offline due to encountering an error. If the problem persists, please contact the system administrator. System administrators, check server logs for errors.”_ _Fatal error: require(): Failed opening required ‘/home/XYZ/public\_html/mautic/app/cache/prod/doctrine/orm/Proxies/\_\_CG\_\_MauticCategoryBundleEntityCategory.php’ (include\_path=’.:/usr/local/lib/php’) in /home/XYZ/public\_html/mautic/vendor/doctrine/common/lib/Doctrine/Common/Proxy/AbstractProxyFactory.php on line 207_ Thanks in advance! -Visarga ---
**Author:** ![skopal](https://avatars.discourse-cdn.com/v4/letter/s/e19b73/32.png) [@skopal](https://forum.mautic.org/u/skopal)\ **Post date:** [March 10, 2016, 11:26am UTC](https://forum.mautic.org/t/mautic-dashboard-is-inaccessible/5954/2 "2016-03-10T11:26:47Z")
Cleared the cache folder. Works fine for me. ---
**Author:** ![Visarga](https://avatars.discourse-cdn.com/v4/letter/v/b782af/32.png) [@Visarga](https://forum.mautic.org/u/Visarga)\ **Post date:** [March 1, 2016, 4:17am UTC](https://forum.mautic.org/t/mautic-dashboard-is-inaccessible/5954/3 "2016-03-01T04:17:09Z")
Hi, New to Mautic, please help! I installed Mautic on one of my websites. Successfully created few emails, landing pages, lead lists etc. Suddenly, the Mautic dashboard is inaccessible (offline). The webpage reports this- [i]“The site is currently offline due to encountering an error. If the problem persists, please contact the system administrator. System administrators, check server logs for errors.” Fatal error: require(): Failed opening required ‘/home/XYZ/public\_html/mautic/app/cache/prod/doctrine/orm/Proxies/\_\_CG\_\_MauticCategoryBundleEntityCategory.php’ (include\_path=’.:/usr/local/lib/php’) in /home/XYZ/public\_html/mautic/vendor/doctrine/common/lib/Doctrine/Common/Proxy/AbstractProxyFactory.php on line 207[/i] Thanks in advance! -Visarga ---
**Author:** ![Adam](https://avatars.discourse-cdn.com/v4/letter/a/4af34b/32.png) [@Adam](https://forum.mautic.org/u/Adam)\ **Post date:** [March 1, 2016, 5:27pm UTC](https://forum.mautic.org/t/mautic-dashboard-is-inaccessible/5954/4 "2016-03-01T17:27:36Z")
After the update to 1.3 I am having this same problem. ---
**Author:** ![Adam](https://avatars.discourse-cdn.com/v4/letter/a/4af34b/32.png) [@Adam](https://forum.mautic.org/u/Adam)\ **Post date:** [March 1, 2016, 5:48pm UTC](https://forum.mautic.org/t/mautic-dashboard-is-inaccessible/5954/5 "2016-03-01T17:48:13Z")
I am a Mautic noob, searched the forums and found a tip to delete the cache folder. That seemed to bring it back to life. Try to clear the cache by removing the app/cache folder. It will regenerate again when you refresh Mautic. ---
**Author:** ![Svet\_Zitrka](https://avatars.discourse-cdn.com/v4/letter/s/a9adbd/32.png) [@Svet\_Zitrka](https://forum.mautic.org/u/Svet_Zitrka)\ **Post date:** [March 1, 2016, 7:15pm UTC](https://forum.mautic.org/t/mautic-dashboard-is-inaccessible/5954/6 "2016-03-01T19:15:35Z")
Hello, My upgrade process is stuck on an item with lubricating cache. So we manually cache FTP greased and mautic one, just do not sign him. There was also some upgrade to DB during the upgrade, which could be causing my problem. Can you think of how Mautic after upgrading work again? ---
**Author:** ![jwldub](https://avatars.discourse-cdn.com/v4/letter/j/5fc32e/32.png) [@jwldub](https://forum.mautic.org/u/jwldub)\ **Post date:** [March 1, 2016, 8:20pm UTC](https://forum.mautic.org/t/mautic-dashboard-is-inaccessible/5954/7 "2016-03-01T20:20:34Z")
REMOVE THE APP/CACHE FOLDER AND IT WORKS! ---
**Author:** ![jothi](https://avatars.discourse-cdn.com/v4/letter/j/779978/32.png) [@jothi](https://forum.mautic.org/u/jothi)\ **Post date:** [March 3, 2016, 7:16am UTC](https://forum.mautic.org/t/mautic-dashboard-is-inaccessible/5954/8 "2016-03-03T07:16:28Z")
cleared but now also have same issue ---
**Author:** ![Visarga](https://avatars.discourse-cdn.com/v4/letter/v/b782af/32.png) [@Visarga](https://forum.mautic.org/u/Visarga)\ **Post date:** [March 4, 2016, 6:07am UTC](https://forum.mautic.org/t/mautic-dashboard-is-inaccessible/5954/9 "2016-03-04T06:07:16Z")
Removing apps/cache folder works for me. Thanks! ---
**Author:** ![DavidNJohnson](https://avatars.discourse-cdn.com/v4/letter/d/b38774/32.png) [@DavidNJohnson](https://forum.mautic.org/u/DavidNJohnson)\ **Post date:** [March 4, 2016, 6:01pm UTC](https://forum.mautic.org/t/mautic-dashboard-is-inaccessible/5954/10 "2016-03-04T18:01:54Z")
I had the same problem, deleted the folder and all is good. ---
**Author:** ![alainarae](https://avatars.discourse-cdn.com/v4/letter/a/c68b51/32.png) [@alainarae](https://forum.mautic.org/u/alainarae)\ **Post date:** [March 8, 2017, 11:26pm UTC](https://forum.mautic.org/t/mautic-dashboard-is-inaccessible/5954/11 "2017-03-08T23:26:32Z")
@Adam THANK YOU thank you thank you… total life saver