# Mautic Decisions: Opens an Email

**URL:** <https://forum.mautic.org/t/mautic-decisions-opens-an-email/6342>\
**Category:** General Discussion\
**Created:** [October 25, 2016, 3:30pm UTC](https://forum.mautic.org/t/mautic-decisions-opens-an-email/6342 "2016-10-25T15:30:13Z")\
**Posts on this page:** 4\
**Page:** 1

<div class="post-metadata">

**Author:** ![swip](https://avatars.discourse-cdn.com/v4/letter/s/f475e1/32.png) [@swip](https://forum.mautic.org/u/swip)\
**Post date:** [October 25, 2016, 3:30pm UTC](https://forum.mautic.org/t/mautic-decisions-opens-an-email/6342/1 "2016-10-25T15:30:13Z")

</div>

I don’t appear to have this option anywhere, even though Mautic says it’s an option: “A decision is made when a contact decides to take action or not (e.g. opened an email).”  
  
  
  
These are my only options:  
  
 ![mautic.png](https://s9.postimg.org/rqgh5htun/mautic.png)  
  
  
  
How do I utilize the “Opened an Email” decision?  
  
  
  
I am using 2.2.1

---

<div class="post-metadata">

**Author:** ![swip](https://avatars.discourse-cdn.com/v4/letter/s/f475e1/32.png) [@swip](https://forum.mautic.org/u/swip)\
**Post date:** [October 25, 2016, 3:30pm UTC](https://forum.mautic.org/t/mautic-decisions-opens-an-email/6342/2 "2016-10-25T15:30:13Z")

</div>

I don’t appear to have this option anywhere, even though Mautic says it’s an option: “A decision is made when a contact decides to take action or not (e.g. opened an email).”

These are my only options:  
 ![](https://s9.postimg.org/rqgh5htun/mautic.png)

How do I utilize the “Opened an Email” decision?

I am using 2.2.1

---

<div class="post-metadata">

**Author:** ![mike-accentdm](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/mike-accentdm/32/1178_2.png) [@mike-accentdm](https://forum.mautic.org/u/mike-accentdm)\
**Post date:** [October 25, 2016, 6:14pm UTC](https://forum.mautic.org/t/mautic-decisions-opens-an-email/6342/3 "2016-10-25T18:14:58Z")

</div>

You need to send an email using the campaign before you can check if it was opened. It won’t check for emails not sent as part of the campaign.

---

<div class="post-metadata">

**Author:** ![swip](https://avatars.discourse-cdn.com/v4/letter/s/f475e1/32.png) [@swip](https://forum.mautic.org/u/swip)\
**Post date:** [October 26, 2016, 4:25pm UTC](https://forum.mautic.org/t/mautic-decisions-opens-an-email/6342/4 "2016-10-26T16:25:46Z")

</div>

I went to edit a campaign that had already been sent (with opens), the pull-down options haven’t changed.