# Mautic displaying %pending% text in lieu of actual number of contacts pending to send

**URL:** <https://forum.mautic.org/t/mautic-displaying-pending-text-in-lieu-of-actual-number-of-contacts-pending-to-send/28934>\
**Category:** Mautic 4 Install/Upgrade Support\
**Created:** [August 14, 2023, 5:05am UTC](https://forum.mautic.org/t/mautic-displaying-pending-text-in-lieu-of-actual-number-of-contacts-pending-to-send/28934 "2023-08-14T05:05:54Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![duplexcleaning](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/duplexcleaning/32/7211_2.png) [@duplexcleaning](https://forum.mautic.org/u/duplexcleaning)\
**Post date:** [August 14, 2023, 5:05am UTC](https://forum.mautic.org/t/mautic-displaying-pending-text-in-lieu-of-actual-number-of-contacts-pending-to-send/28934/1 "2023-08-14T05:05:54Z")

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**Your software**  
_My PHP version is_ : 8.0.29  
_My MySQL/MariaDB version is_ (delete as applicable): MySQL 8.0.29

_These errors are showing in the Mautic log_ :  
[2023-08-14 04:59:50] mautic.ERROR: Invalid clickthrough value: {v:3;f:8:"fzbvy";v:4;v:6748;}f:8:"fzbvy";v:6748;f:7:"fgbg";f:55:"97e2c78c2548e719171867";f:7:"yfbe";f:0:"4355800";f:0:"dubaafy";b:4:{f:8:"fzbvy";v:6748;}} is not a serialized array at /home/user/public\_html/mautic/app/bundles/CoreBundle/Helper/ClickthroughHelper.php:37)"}

**Your problem**  
_My problem is_ :  
When I click send button to pending contacts to send, the page only shows %pending% pending instead of actual number of pending contacts, i.e. 10 pending.  
Is this related to the %points% bug translation issue?

_Steps I have tried to fix the problem_ :  
looked at the messages.ini for en\_US (translations/en\_GB/LeadBundle) but could not find any parameter that defines %pending%

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<div class="post-metadata">

**Author:** ![mikew](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/mikew/32/5156_2.png) [@mikew](https://forum.mautic.org/u/mikew)\
**Post date:** [August 14, 2023, 7:30am UTC](https://forum.mautic.org/t/mautic-displaying-pending-text-in-lieu-of-actual-number-of-contacts-pending-to-send/28934/2 "2023-08-14T07:30:23Z")

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what version of Mautic are you running.

If you have changed your language to en\_GB, then add the following line, or check if it is there and change it:

```auto
mautic.email.send.pending="{0} There are no pending contacts.|{1} There is one pending contact.|[2, +Inf[ There are %count% pending contacts."

```

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<div class="post-metadata">

**Author:** ![mzagmajster](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/mzagmajster/32/687_2.png) [@mzagmajster](https://forum.mautic.org/u/mzagmajster)\
**Post date:** [August 14, 2023, 7:34am UTC](https://forum.mautic.org/t/mautic-displaying-pending-text-in-lieu-of-actual-number-of-contacts-pending-to-send/28934/3 "2023-08-14T07:34:23Z")

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Chances are you updated mautic but not the translations for the language you are using, so make sure you do that.

The error from the log you pasted is not related to the issue you are describing. It has to do with the fact that tracking url is not correctly formed, which could be for a number of reasons. If this happens often you should test the emails before you send them out to see if there is anything that happens on Mautic side you can fix. More often then not you cannot fully eliminate these errors.

Regards, M.

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**Author:** ![duplexcleaning](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/duplexcleaning/32/7211_2.png) [@duplexcleaning](https://forum.mautic.org/u/duplexcleaning)\
**Post date:** [August 14, 2023, 11:21pm UTC](https://forum.mautic.org/t/mautic-displaying-pending-text-in-lieu-of-actual-number-of-contacts-pending-to-send/28934/4 "2023-08-14T23:21:36Z")

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Hi @mikew

The version of Mautic is 4.4.9  
The language in System Defaults is English - United States  
I tried to find the parameter for pending “mautic.email.send.pending=” in the messages.ini file but there was no this parameter in the file.

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<div class="post-metadata">

**Author:** ![mikew](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/mikew/32/5156_2.png) [@mikew](https://forum.mautic.org/u/mikew)\
**Post date:** [August 15, 2023, 6:29am UTC](https://forum.mautic.org/t/mautic-displaying-pending-text-in-lieu-of-actual-number-of-contacts-pending-to-send/28934/5 "2023-08-15T06:29:29Z")

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you can just add this line then.

If the System Default is en\_US then this is found inside /app/bundles/EmailBundle/Translations/en\_US/messages.ini

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<div class="post-metadata">

**Author:** ![duplexcleaning](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/duplexcleaning/32/7211_2.png) [@duplexcleaning](https://forum.mautic.org/u/duplexcleaning)\
**Post date:** [August 17, 2023, 2:22am UTC](https://forum.mautic.org/t/mautic-displaying-pending-text-in-lieu-of-actual-number-of-contacts-pending-to-send/28934/6 "2023-08-17T02:22:49Z")

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Hi @mikew , do I have to replace the %count% variable with other variable, and if so, would you be able to advise so?

Is this change correct?  
mautic.email.send.pending=“{0} There are no pending contacts.|{1} There is one pending contact.|[2, +Inf[ There are %count% pending contacts.”  
It is located in the en\_US folder.

Strangely the following variables still display number/numeric value:  
mautic.email.stat.leadcount=“%count% Pending”  
mautic.email.stat.readcount=“%count% Read”  
mautic.email.stat.sentcount=“%count% Sent”

Thanks in advance.