# Mautic does not count open emails **URL:** \ **Category:** Product Support\ **Created:** [May 24, 2017, 7:34am UTC](https://forum.mautic.org/t/mautic-does-not-count-open-emails/8567 "2017-05-24T07:34:03Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![radu.zlatianu](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/radu.zlatianu/32/181_2.png) [@radu.zlatianu](https://forum.mautic.org/u/radu.zlatianu)\ **Post date:** [May 24, 2017, 7:34am UTC](https://forum.mautic.org/t/mautic-does-not-count-open-emails/8567/1 "2017-05-24T07:34:03Z")
Hi! I have a Mautic install and it does not count open emails which is frustrating at least. What shall I do? It’s a Bitnami stack and everything else works as expected. ---
**Author:** ![radu.zlatianu](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/radu.zlatianu/32/181_2.png) [@radu.zlatianu](https://forum.mautic.org/u/radu.zlatianu)\ **Post date:** [May 24, 2017, 7:34am UTC](https://forum.mautic.org/t/mautic-does-not-count-open-emails/8567/2 "2017-05-24T07:34:03Z")
Hi! I have a Mautic install and it does not count open emails which is frustrating at least. What shall I do? It’s a Bitnami stack and everything else works as expected. ---
**Author:** ![jCst](https://avatars.discourse-cdn.com/v4/letter/j/53a042/32.png) [@jCst](https://forum.mautic.org/u/jCst)\ **Post date:** [May 24, 2017, 8:09am UTC](https://forum.mautic.org/t/mautic-does-not-count-open-emails/8567/3 "2017-05-24T08:09:27Z")
Your issue and solution could be here: [https://www.mautic.org/community/index.php/7571-2-8-0-tracking-pixel-link-in-emails/p1#p22743](https://www.mautic.org/community/index.php/7571-2-8-0-tracking-pixel-link-in-emails/p1#p22743) ---
**Author:** ![radu.zlatianu](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/radu.zlatianu/32/181_2.png) [@radu.zlatianu](https://forum.mautic.org/u/radu.zlatianu)\ **Post date:** [May 24, 2017, 1:02pm UTC](https://forum.mautic.org/t/mautic-does-not-count-open-emails/8567/4 "2017-05-24T13:02:30Z")
I do not have so good programming skills… Can you be more explicit. I use a bitnami installation on AWS ---
**Author:** ![jCst](https://avatars.discourse-cdn.com/v4/letter/j/53a042/32.png) [@jCst](https://forum.mautic.org/u/jCst)\ **Post date:** [May 24, 2017, 1:55pm UTC](https://forum.mautic.org/t/mautic-does-not-count-open-emails/8567/5 "2017-05-24T13:55:12Z")
Hi @radu.zlatianu , the workaround I published should be pretty straightforward for a technically skilled person. I am sorry I can not help more. Thank you Giovanni ---
**Author:** ![radu.zlatianu](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/radu.zlatianu/32/181_2.png) [@radu.zlatianu](https://forum.mautic.org/u/radu.zlatianu)\ **Post date:** [May 25, 2017, 3:57am UTC](https://forum.mautic.org/t/mautic-does-not-count-open-emails/8567/6 "2017-05-25T03:57:26Z")
Thanks! I will try it, hope to succeed. ---
**Author:** ![radu.zlatianu](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/radu.zlatianu/32/181_2.png) [@radu.zlatianu](https://forum.mautic.org/u/radu.zlatianu)\ **Post date:** [May 25, 2017, 4:33am UTC](https://forum.mautic.org/t/mautic-does-not-count-open-emails/8567/7 "2017-05-25T04:33:18Z")
i only have access to /opt/bitnami/apache2/conf/bitnami/bitnami.conf or sudo nano /opt/bitnami/apache2/conf/bitnami/httpd.conf And my Mautic path seems to be /opt/bitnami/apps/mautic. I edited the following in both files (one at the time) RewriteEngine On RewriteBase / ##Below, redirect for broken email link to the tracking gif RedirectMatch 301 ^/email(._) /opt/bitnami/apps/mautic/email$1 ##Below, redirect for broken email links RedirectMatch 301 ^/r(._) /opt/bitnami/apps/mautic/r$1 and the error that I am getting is AH00526: Syntax error on line 41/73 of /opt/bitnami/apache2/conf/bitnami/bitnami.conf: RewriteBase: only valid in per-directory config files apache config test fails, aborting Is it possible I am doing something wrong? Maybe be the Mautic path? All the path I took from [https://docs.bitnami.com/aws/apps/mautic/](https://docs.bitnami.com/aws/apps/mautic/) as this is a Bitnami install. In my opinion it should wotk with the conf file in this command /opt/bitnami/apache2/conf/bitnami/bitnami.conf The config is on Ubuntu 14.04 AMI Please advise and thanks for your patience!