# Mautic dont work anymore?

**URL:** <https://forum.mautic.org/t/mautic-dont-work-anymore/17899>\
**Category:** 🇧🇷 Mautic in Brazil\
**Tags:** mautic-3, discussion, community\
**Created:** [January 23, 2021, 6:57pm UTC](https://forum.mautic.org/t/mautic-dont-work-anymore/17899 "2021-01-23T18:57:44Z")\
**Posts on this page:** 20\
**Page:** 1

<div class="post-metadata">

**Author:** ![lugan](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/lugan/32/4373_2.png) [@lugan](https://forum.mautic.org/u/lugan)\
**Post date:** [January 23, 2021, 6:57pm UTC](https://forum.mautic.org/t/mautic-dont-work-anymore/17899/1 "2021-01-23T18:57:44Z")

</div>

Fala galera… Estou tentando instalar e acessar o Mautic - Softaculous, mas instala e não abre nem o frontend e nem o backend. Baixei a versão 3.2.4 e tentei instalar manualmente, mas diz que não pode acessar ([https://lugansoftware.com/mautic/installer](https://lugansoftware.com/mautic/installer?fbclid=IwAR3NIRSW595rljINxKsPvOo8jcYBexMyT7XJnfguHBhiHVn82CjD11rdsFM)). Sempre abriu normalmente, mas agora em nenhum dos domínios. Algum problema?

Obrigado.

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<div class="post-metadata">

**Author:** ![viratraaz](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/viratraaz/32/4344_2.png) [@viratraaz](https://forum.mautic.org/u/viratraaz)\
**Post date:** [January 24, 2021, 12:50pm UTC](https://forum.mautic.org/t/mautic-dont-work-anymore/17899/2 "2021-01-24T12:50:16Z")

</div>

I don’t understand spanish. You can find issue logs in /var/logs folder.

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<div class="post-metadata">

**Author:** ![lugan](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/lugan/32/4373_2.png) [@lugan](https://forum.mautic.org/u/lugan)\
**Post date:** [January 24, 2021, 2:06pm UTC](https://forum.mautic.org/t/mautic-dont-work-anymore/17899/3 "2021-01-24T14:06:19Z")

</div>

Tks, viratraaz, but [http://sigmacargo.com.br/mautic/](http://sigmacargo.com.br/mautic/) and [http://lugansoftware.com/mautic1](http://lugansoftware.com/mautic1) that installed from Softaculous have LOGS, in VAR folder empty.

But the manual install in [http://lugansoftware.com/mautic](http://lugansoftware.com/mautic), have 2 php files?  
mautic\_prod-2021-01-23  
mautic\_prod-2021-01-24

The files shos this lines:

[2021-01-23 03:09:39] mautic.ERROR: PHP Error: Allowed memory size of 33554432 bytes exhausted (tried to allocate 163840 bytes) - in file /home/lugan/public\_html/mautic/vendor/composer/ClassLoader.php - at line 444    
[2021-01-23 03:09:39] mautic.ERROR: PHP Error: Allowed memory size of 33554432 bytes exhausted (tried to allocate 163840 bytes) - in file /home/lugan/public\_html/mautic/vendor/composer/ClassLoader.php - at line 444    
[2021-01-23 03:09:39] mautic.ERROR: Symfony\Component\Debug\Exception\OutOfMemoryException: Error: Allowed memory size of 33554432 bytes exhausted (tried to allocate 163840 bytes) - in file /home/lugan/public\_html/mautic/vendor/composer/ClassLoader.php - at line 444    
[2021-01-23 03:09:39] mautic.ERROR: Symfony\Component\Debug\Exception\OutOfMemoryException: Error: Allowed memory size of 33554432 bytes exhausted (tried to allocate 163840 bytes) - in file /home/lugan/public\_html/mautic/vendor/composer/ClassLoader.php - at line 444    
[2021-01-23 03:09:39] mautic.CRITICAL: Uncaught PHP Exception Symfony\Component\Debug\Exception\OutOfMemoryException: “Error: Allowed memory size of 33554432 bytes exhausted (tried to allocate 163840 bytes)” at /home/lugan/public\_html/mautic/vendor/composer/ClassLoader.php line 444 {“exception”:"[object] (Symfony\Component\Debug\Exception\OutOfMemoryException(code: 0): Error: Allowed memory size of 33554432 bytes exhausted (tried to allocate 163840 bytes) at /home/lugan/public\_html/mautic/vendor/composer/ClassLoader.php:444)"}   
[2021-01-23 03:09:39] mautic.CRITICAL: Uncaught PHP Exception Symfony\Component\Debug\Exception\OutOfMemoryException: “Error: Allowed memory size of 33554432 bytes exhausted (tried to allocate 163840 bytes)” at /home/lugan/public\_html/mautic/vendor/composer/ClassLoader.php line 444 {“exception”:"[object] (Symfony\Component\Debug\Exception\OutOfMemoryException(code: 0): Error: Allowed memory size of 33554432 bytes exhausted (tried to allocate 163840 bytes) at /home/lugan/public\_html/mautic/vendor/composer/ClassLoader.php:444)"}   
[2021-01-23 18:37:44] mautic.ERROR: PHP Error: Allowed memory size of 33554432 bytes exhausted (tried to allocate 2621440 bytes) - in file /home/lugan/public\_html/mautic/app/bundles/FormBundle/Entity/Form.php - at line 106    
[2021-01-23 18:37:44] mautic.ERROR: PHP Error: Allowed memory size of 33554432 bytes exhausted (tried to allocate 2621440 bytes) - in file /home/lugan/public\_html/mautic/app/bundles/FormBundle/Entity/Form.php - at line 119    
[2021-01-23 18:37:44] mautic.ERROR: PHP Error: Allowed memory size of 33554432 bytes exhausted (tried to allocate 2621440 bytes) - in file /home/lugan/public\_html/mautic/app/bundles/FormBundle/Entity/Form.php - at line 119    
[2021-01-23 18:37:44] mautic.ERROR: Symfony\Component\Debug\Exception\OutOfMemoryException: Error: Allowed memory size of 33554432 bytes exhausted (tried to allocate 2621440 bytes) - in file /home/lugan/public\_html/mautic/app/bundles/FormBundle/Entity/Form.php - at line 119    
[2021-01-23 18:37:44] mautic.ERROR: Symfony\Component\Debug\Exception\OutOfMemoryException: Error: Allowed memory size of 33554432 bytes exhausted (tried to allocate 2621440 bytes) - in file /home/lugan/public\_html/mautic/app/bundles/FormBundle/Entity/Form.php - at line 106    
[2021-01-23 18:37:44] mautic.ERROR: Symfony\Component\Debug\Exception\OutOfMemoryException: Error: Allowed memory size of 33554432 bytes exhausted (tried to allocate 2621440 bytes) - in file /home/lugan/public\_html/mautic/app/bundles/FormBundle/Entity/Form.php - at line 119    
[2021-01-23 18:37:44] mautic.ERROR: PHP Error: Allowed memory size of 33554432 bytes exhausted (tried to allocate 2621440 bytes) - in file /home/lugan/public\_html/mautic/app/bundles/FormBundle/Entity/Form.php - at line 106    
[2021-01-23 18:37:44] mautic.ERROR: Symfony\Component\Debug\Exception\OutOfMemoryException: Error: Allowed memory size of 33554432 bytes exhausted (tried to allocate 2621440 bytes) - in file /home/lugan/public\_html/mautic/app/bundles/FormBundle/Entity/Form.php - at line 106    
[2021-01-23 18:37:44] mautic.ERROR: PHP Error: Allowed memory size of 33554432 bytes exhausted (tried to allocate 2621440 bytes) - in file /home/lugan/public\_html/mautic/app/bundles/FormBundle/Entity/Form.php - at line 119    
[2021-01-23 18:37:44] mautic.ERROR: Symfony\Component\Debug\Exception\OutOfMemoryException: Error: Allowed memory size of 33554432 bytes exhausted (tried to allocate 2621440 bytes) - in file /home/lugan/public\_html/mautic/app/bundles/FormBundle/Entity/Form.php - at line 119    
[2021-01-23 18:37:45] mautic.ERROR: PHP Error: Allowed memory size of 33554432 bytes exhausted (tried to allocate 2621440 bytes) - in file /home/lugan/public\_html/mautic/app/bundles/FormBundle/Entity/Form.php - at line 119    
[2021-01-23 18:37:45] mautic.ERROR: Symfony\Component\Debug\Exception\OutOfMemoryException: Error: Allowed memory size of 33554432 bytes exhausted (tried to allocate 2621440 bytes) - in file /home/lugan/public\_html/mautic/app/bundles/FormBundle/Entity/Form.php - at line 119    
[2021-01-23 18:37:45] mautic.ERROR: PHP Error: Allowed memory size of 33554432 bytes exhausted (tried to allocate 2621440 bytes) - in file /home/lugan/public\_html/mautic/app/bundles/FormBundle/Entity/Form.php - at line 119    
[2021-01-23 18:37:45] mautic.ERROR: Symfony\Component\Debug\Exception\OutOfMemoryException: Error: Allowed memory size of 33554432 bytes exhausted (tried to allocate 2621440 bytes) - in file /home/lugan/public\_html/mautic/app/bundles/FormBundle/Entity/Form.php - at line 119    
[2021-01-23 18:38:44] mautic.ERROR: PHP Error: Allowed memory size of 33554432 bytes exhausted (tried to allocate 2621440 bytes) - in file /home/lugan/public\_html/mautic/app/bundles/FormBundle/Entity/Form.php - at line 106    
[2021-01-23 18:38:44] mautic.ERROR: Symfony\Component\Debug\Exception\OutOfMemoryException: Error: Allowed memory size of 33554432 bytes exhausted (tried to allocate 2621440 bytes) - in file /home/lugan/public\_html/mautic/app/bundles/FormBundle/Entity/Form.php - at line 106    
[2021-01-23 18:38:44] mautic.CRITICAL: Uncaught PHP Exception Symfony\Component\Debug\Exception\OutOfMemoryException: “Error: Allowed memory size of 33554432 bytes exhausted (tried to allocate 2621440 bytes)” at /home/lugan/public\_html/mautic/app/bundles/FormBundle/Entity/Form.php line 106 {“exception”:"[object] (Symfony\Component\Debug\Exception\OutOfMemoryException(code: 0): Error: Allowed memory size of 33554432 bytes exhausted (tried to allocate 2621440 bytes) at /home/lugan/public\_html/mautic/app/bundles/FormBundle/Entity/Form.php:106)"}   
[2021-01-23 18:51:16] mautic.ERROR: PHP Error: Allowed memory size of 33554432 bytes exhausted (tried to allocate 2621440 bytes) - in file /home/lugan/public\_html/mautic/app/bundles/FormBundle/Entity/Form.php - at line 106    
[2021-01-23 18:51:16] mautic.ERROR: Symfony\Component\Debug\Exception\OutOfMemoryException: Error: Allowed memory size of 33554432 bytes exhausted (tried to allocate 2621440 bytes) - in file /home/lugan/public\_html/mautic/app/bundles/FormBundle/Entity/Form.php - at line 106    
[2021-01-23 18:51:16] mautic.ERROR: PHP Error: Allowed memory size of 33554432 bytes exhausted (tried to allocate 2621440 bytes) - in file /home/lugan/public\_html/mautic/app/bundles/FormBundle/Entity/Form.php - at line 101    
[2021-01-23 18:51:16] mautic.ERROR: PHP Error: Allowed memory size of 33554432 bytes exhausted (tried to allocate 2621440 bytes) - in file /home/lugan/public\_html/mautic/app/bundles/FormBundle/Entity/Form.php - at line 101    
[2021-01-23 18:51:16] mautic.ERROR: Symfony\Component\Debug\Exception\OutOfMemoryException: Error: Allowed memory size of 33554432 bytes exhausted (tried to allocate 2621440 bytes) - in file /home/lugan/public\_html/mautic/app/bundles/FormBundle/Entity/Form.php - at line 101    
[2021-01-23 18:51:16] mautic.ERROR: Symfony\Component\Debug\Exception\OutOfMemoryException: Error: Allowed memory size of 33554432 bytes exhausted (tried to allocate 2621440 bytes) - in file /home/lugan/public\_html/mautic/app/bundles/FormBundle/Entity/Form.php - at line 101    
[2021-01-23 18:51:16] mautic.CRITICAL: Uncaught PHP Exception Symfony\Component\Debug\Exception\OutOfMemoryException: “Error: Allowed memory size of 33554432 bytes exhausted (tried to allocate 2621440 bytes)” at /home/lugan/public\_html/mautic/app/bundles/FormBundle/Entity/Form.php line 101 {“exception”:"[object] (Symfony\Component\Debug\Exception\OutOfMemoryException(code: 0): Error: Allowed memory size of 33554432 bytes exhausted (tried to allocate 2621440 bytes) at /home/lugan/public\_html/mautic/app/bundles/FormBundle/Entity/Form.php:101)"}   
[2021-01-23 18:51:16] mautic.CRITICAL: Uncaught PHP Exception Symfony\Component\Debug\Exception\OutOfMemoryException: “Error: Allowed memory size of 33554432 bytes exhausted (tried to allocate 2621440 bytes)” at /home/lugan/public\_html/mautic/app/bundles/FormBundle/Entity/Form.php line 101 {“exception”:"[object] (Symfony\Component\Debug\Exception\OutOfMemoryException(code: 0): Error: Allowed memory size of 33554432 bytes exhausted (tried to allocate 2621440 bytes) at /home/lugan/public\_html/mautic/app/bundles/FormBundle/Entity/Form.php:101)"}   
[2021-01-23 18:51:17] mautic.ERROR: PHP Error: Allowed memory size of 33554432 bytes exhausted (tried to allocate 2621440 bytes) - in file /home/lugan/public\_html/mautic/app/bundles/FormBundle/Entity/Form.php - at line 106    
[2021-01-23 18:51:17] mautic.ERROR: Symfony\Component\Debug\Exception\OutOfMemoryException: Error: Allowed memory size of 33554432 bytes exhausted (tried to allocate 2621440 bytes) - in file /home/lugan/public\_html/mautic/app/bundles/FormBundle/Entity/Form.php - at line 106    
[2021-01-23 18:51:17] mautic.ERROR: PHP Error: Allowed memory size of 33554432 bytes exhausted (tried to allocate 2621440 bytes) - in file /home/lugan/public\_html/mautic/app/bundles/FormBundle/Entity/Form.php - at line 101    
[2021-01-23 18:51:17] mautic.ERROR: Symfony\Component\Debug\Exception\OutOfMemoryException: Error: Allowed memory size of 33554432 bytes exhausted (tried to allocate 2621440 bytes) - in file /home/lugan/public\_html/mautic/app/bundles/FormBundle/Entity/Form.php - at line 101    
[2021-01-23 18:51:17] mautic.CRITICAL: Uncaught PHP Exception Symfony\Component\Debug\Exception\OutOfMemoryException: “Error: Allowed memory size of 33554432 bytes exhausted (tried to allocate 2621440 bytes)” at /home/lugan/public\_html/mautic/app/bundles/FormBundle/Entity/Form.php line 101 {“exception”:"[object] (Symfony\Component\Debug\Exception\OutOfMemoryException(code: 0): Error: Allowed memory size of 33554432 bytes exhausted (tried to allocate 2621440 bytes) at /home/lugan/public\_html/mautic/app/bundles/FormBundle/Entity/Form.php:101)"}   
[2021-01-23 18:51:17] mautic.ERROR: PHP Error: Allowed memory size of 33554432 bytes exhausted (tried to allocate 2621440 bytes) - in file /home/lugan/public\_html/mautic/app/bundles/FormBundle/Entity/Form.php - at line 101    
[2021-01-23 18:51:17] mautic.ERROR: Symfony\Component\Debug\Exception\OutOfMemoryException: Error: Allowed memory size of 33554432 bytes exhausted (tried to allocate 2621440 bytes) - in file /home/lugan/public\_html/mautic/app/bundles/FormBundle/Entity/Form.php - at line 101    
[2021-01-23 18:51:17] mautic.CRITICAL: Uncaught PHP Exception Symfony\Component\Debug\Exception\OutOfMemoryException: “Error: Allowed memory size of 33554432 bytes exhausted (tried to allocate 2621440 bytes)” at /home/lugan/public\_html/mautic/app/bundles/FormBundle/Entity/Form.php line 101 {“exception”:"[object] (Symfony\Component\Debug\Exception\OutOfMemoryException(code: 0): Error: Allowed memory size of 33554432 bytes exhausted (tried to allocate 2621440 bytes) at /home/lugan/public\_html/mautic/app/bundles/FormBundle/Entity/Form.php:101)"}   
[2021-01-23 18:57:44] mautic.ERROR: PHP Error: Allowed memory size of 33554432 bytes exhausted (tried to allocate 2621440 bytes) - in file /home/lugan/public\_html/mautic/app/bundles/FormBundle/Entity/Form.php - at line 101    
[2021-01-23 18:57:44] mautic.ERROR: Symfony\Component\Debug\Exception\OutOfMemoryException: Error: Allowed memory size of 33554432 bytes exhausted (tried to allocate 2621440 bytes) - in file /home/lugan/public\_html/mautic/app/bundles/FormBundle/Entity/Form.php - at line 101    
[2021-01-23 18:57:44] mautic.CRITICAL: Uncaught PHP Exception Symfony\Component\Debug\Exception\OutOfMemoryException: “Error: Allowed memory size of 33554432 bytes exhausted (tried to allocate 2621440 bytes)” at /home/lugan/public\_html/mautic/app/bundles/FormBundle/Entity/Form.php line 101 {“exception”:"[object] (Symfony\Component\Debug\Exception\OutOfMemoryException(code: 0): Error: Allowed memory size of 33554432 bytes exhausted (tried to allocate 2621440 bytes) at /home/lugan/public\_html/mautic/app/bundles/FormBundle/Entity/Form.php:101)"}   
[2021-01-23 20:43:53] mautic.ERROR: PHP Error: Allowed memory size of 33554432 bytes exhausted (tried to allocate 2621440 bytes) - in file /home/lugan/public\_html/mautic/app/bundles/UserBundle/Entity/UserTokenRepository.php - at line 19    
[2021-01-23 20:43:53] mautic.ERROR: Symfony\Component\Debug\Exception\OutOfMemoryException: Error: Allowed memory size of 33554432 bytes exhausted (tried to allocate 2621440 bytes) - in file /home/lugan/public\_html/mautic/app/bundles/UserBundle/Entity/UserTokenRepository.php - at line 19    
[2021-01-23 20:43:53] mautic.CRITICAL: Uncaught PHP Exception Symfony\Component\Debug\Exception\OutOfMemoryException: “Error: Allowed memory size of 33554432 bytes exhausted (tried to allocate 2621440 bytes)” at /home/lugan/public\_html/mautic/app/bundles/UserBundle/Entity/UserTokenRepository.php line 19 {“exception”:"[object] (Symfony\Component\Debug\Exception\OutOfMemoryException(code: 0): Error: Allowed memory size of 33554432 bytes exhausted (tried to allocate 2621440 bytes) at /home/lugan/public\_html/mautic/app/bundles/UserBundle/Entity/UserTokenRepository.php:19)"}   
[2021-01-23 20:44:14] mautic.ERROR: PHP Error: Allowed memory size of 33554432 bytes exhausted (tried to allocate 2621440 bytes) - in file /home/lugan/public\_html/mautic/app/bundles/UserBundle/Entity/UserTokenRepository.php - at line 19    
[2021-01-23 20:44:14] mautic.ERROR: Symfony\Component\Debug\Exception\OutOfMemoryException: Error: Allowed memory size of 33554432 bytes exhausted (tried to allocate 2621440 bytes) - in file /home/lugan/public\_html/mautic/app/bundles/UserBundle/Entity/UserTokenRepository.php - at line 19    
[2021-01-23 20:44:14] mautic.CRITICAL: Uncaught PHP Exception Symfony\Component\Debug\Exception\OutOfMemoryException: “Error: Allowed memory size of 33554432 bytes exhausted (tried to allocate 2621440 bytes)” at /home/lugan/public\_html/mautic/app/bundles/UserBundle/Entity/UserTokenRepository.php line 19 {“exception”:"[object] (Symfony\Component\Debug\Exception\OutOfMemoryException(code: 0): Error: Allowed memory size of 33554432 bytes exhausted (tried to allocate 2621440 bytes) at /home/lugan/public\_html/mautic/app/bundles/UserBundle/Entity/UserTokenRepository.php:19)"}

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<div class="post-metadata">

**Author:** ![joeyk](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/joeyk/32/11164_2.png) [@joeyk](https://forum.mautic.org/u/joeyk)\
**Post date:** [January 25, 2021, 6:14am UTC](https://forum.mautic.org/t/mautic-dont-work-anymore/17899/4 "2021-01-25T06:14:55Z")

</div>

It seems to me you need to raise your memory settings in your php.ini  
What is your current setting?

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<div class="post-metadata">

**Author:** ![viratraaz](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/viratraaz/32/4344_2.png) [@viratraaz](https://forum.mautic.org/u/viratraaz)\
**Post date:** [January 25, 2021, 7:00am UTC](https://forum.mautic.org/t/mautic-dont-work-anymore/17899/5 "2021-01-25T07:00:22Z")

</div>

@lugan You are trying to run mautic on 32MB memory. At least 512MB ram/memory is suggested.

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<div class="post-metadata">

**Author:** ![bellafronte](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/bellafronte/32/189_2.png) [@bellafronte](https://forum.mautic.org/u/bellafronte)\
**Post date:** [January 25, 2021, 12:25pm UTC](https://forum.mautic.org/t/mautic-dont-work-anymore/17899/6 "2021-01-25T12:25:38Z")

</div>

Você consegue acessar o repositório no github? Também pode baixar a última versão do Mautic em [Release Mautic Community 3.2.5 · mautic/mautic · GitHub](https://github.com/mautic/mautic/releases/tag/3.2.5)

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<div class="post-metadata">

**Author:** ![lugan](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/lugan/32/4373_2.png) [@lugan](https://forum.mautic.org/u/lugan)\
**Post date:** [January 26, 2021, 2:01am UTC](https://forum.mautic.org/t/mautic-dont-work-anymore/17899/7 "2021-01-26T02:01:14Z")

</div>

I’m asking my server to increase it to 512Mb, however … Before, I would open normally without having to change PHP.ini. Has anything changed in 3.0?  
Thanks.

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<div class="post-metadata">

**Author:** ![lugan](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/lugan/32/4373_2.png) [@lugan](https://forum.mautic.org/u/lugan)\
**Post date:** [January 26, 2021, 2:02am UTC](https://forum.mautic.org/t/mautic-dont-work-anymore/17899/8 "2021-01-26T02:02:23Z")

</div>

Tks… I asked above To Joe! ☝ ☝ ☝

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<div class="post-metadata">

**Author:** ![lugan](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/lugan/32/4373_2.png) [@lugan](https://forum.mautic.org/u/lugan)\
**Post date:** [January 26, 2021, 2:03am UTC](https://forum.mautic.org/t/mautic-dont-work-anymore/17899/9 "2021-01-26T02:03:49Z")

</div>

I downloaded it from the official Mautic website! Are they different on the two sites?

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<div class="post-metadata">

**Author:** ![joeyk](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/joeyk/32/11164_2.png) [@joeyk](https://forum.mautic.org/u/joeyk)\
**Post date:** [January 26, 2021, 8:09am UTC](https://forum.mautic.org/t/mautic-dont-work-anymore/17899/10 "2021-01-26T08:09:41Z")

</div>

The ‘memory’ we are talking about is not your server Memory.

Take it this way: you buy a land and build a weekend house. You decide to grow some vegetables. Your land is 500 sqm, but you only assign 50 sqm for vegetables. Otherwise your wife can’t do any sunbathing and your kids can’t play football.

Same thing. This is the memory assigned for running php scripts (like Mautic). You assign a chunk of your Memory to run scripts. You can set this in your php.ini. My recommended settings for your php.ini:

```
file_uploads = On
allow_url_fopen = On
short_open_tag = On
memory_limit = 512M
upload_max_filesize = 100M
max_execution_time = 300
```

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<div class="post-metadata">

**Author:** ![joeyk](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/joeyk/32/11164_2.png) [@joeyk](https://forum.mautic.org/u/joeyk)\
**Post date:** [January 26, 2021, 8:11am UTC](https://forum.mautic.org/t/mautic-dont-work-anymore/17899/11 "2021-01-26T08:11:34Z")

</div>

One more comment:  
You will run into many many issues with time if you use Softaculus. In my humble optinion you can go two ways with Mautic:

1. Go with Softaculus, have an easy install, run into problems, cry.
2. Go with proper custom install (bunch of tutorials on the web), cry, learn a bit how things work, smile.

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<div class="post-metadata">

**Author:** ![lugan](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/lugan/32/4373_2.png) [@lugan](https://forum.mautic.org/u/lugan)\
**Post date:** [January 26, 2021, 9:32am UTC](https://forum.mautic.org/t/mautic-dont-work-anymore/17899/12 "2021-01-26T09:32:45Z")

</div>

> [@joeyk](#):
>
> The ‘memory’ we are talking about is not your server Memory.
> 
> Take it this way: you buy a land and build a weekend house. You decide to grow some vegetables. Your land is 500 sqm, but you only assign 50 sqm for vegetables. Otherwise your wife can’t do any sunbathing and your kids can’t play football.
> 
> Same thing. This is the memory assigned for running php scripts (like Mautic). You assign a chunk of your Memory to run scripts. You can set this in your php.ini. My recommended settings for your php.ini:

Perfect, Joe … I understood your suggestion and tried to change it on CPanel, but I got an error message, when trying to change it from 32Mb to 512Mb. I will put the received message below.

Error: The system failed to lock the file “/home/lugan/public\_html/php.ini” (as EUID: 511, EGID: 512 512) because of the following error: Permission denied

My request to the server administrator was because of this.  
I am waiting for their response to return to you.

My surprise is that I always installed MAUTIC through Softacoulos and I never received any errors.

I will make the changes as soon as I get this permission.

Thank you very much.

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<div class="post-metadata">

**Author:** ![lugan](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/lugan/32/4373_2.png) [@lugan](https://forum.mautic.org/u/lugan)\
**Post date:** [January 26, 2021, 9:39am UTC](https://forum.mautic.org/t/mautic-dont-work-anymore/17899/13 "2021-01-26T09:39:13Z")

</div>

> [@joeyk](#):
>
> One more comment:  
> You will run into many many issues with time if you use Softaculus. In my humble optinion you can go two ways with Mautic:
> 
> 1. Go with Softaculus, have an easy install, run into problems, cry.
> 2. Go with proper custom install (bunch of tutorials on the web), cry, learn a bit how things work, smile.

I appreciate your suggestion and tried to follow it, downloading the file from the official MAUTIC website. I followed the recommendations step by step and right at the beginning of the installation, there was an error too. There was no choice of database type. As I am not a programmer and just a user of the great digital marketing platform, I ended up giving up and trying to go back to the automatic installation.  
However, as soon as I overcome this problem of being able to at least run the installation system, I will try again.  
Thanks.

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<div class="post-metadata">

**Author:** ![lugan](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/lugan/32/4373_2.png) [@lugan](https://forum.mautic.org/u/lugan)\
**Post date:** [January 26, 2021, 9:45am UTC](https://forum.mautic.org/t/mautic-dont-work-anymore/17899/14 "2021-01-26T09:45:27Z")

</div>

Have a choice, like this…

> **[Screenshot](https://prnt.sc/xndi1l)**
>
> Captured with Lightshot

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<div class="post-metadata">

**Author:** ![joeyk](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/joeyk/32/11164_2.png) [@joeyk](https://forum.mautic.org/u/joeyk)\
**Post date:** [January 26, 2021, 10:29am UTC](https://forum.mautic.org/t/mautic-dont-work-anymore/17899/15 "2021-01-26T10:29:52Z")

</div>

You should look for a tutorial: Install Mautic on a CPANEL.  
Here I can see, that you are about to define php settings for php 5.4.  
You’ll need 7.3 for Mautic 3.2.  
I wish I’d be more help, but I’m not in picture with Mautic and Cpanel so much.  
Joey

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<div class="post-metadata">

**Author:** ![lugan](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/lugan/32/4373_2.png) [@lugan](https://forum.mautic.org/u/lugan)\
**Post date:** [January 26, 2021, 1:26pm UTC](https://forum.mautic.org/t/mautic-dont-work-anymore/17899/16 "2021-01-26T13:26:41Z")

</div>

Thank you, Joey … You are already helping a lot. If I can change PHP.ini with your suggestions and continue with the installation it will be great!

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<div class="post-metadata">

**Author:** ![lugan](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/lugan/32/4373_2.png) [@lugan](https://forum.mautic.org/u/lugan)\
**Post date:** [January 26, 2021, 5:30pm UTC](https://forum.mautic.org/t/mautic-dont-work-anymore/17899/17 "2021-01-26T17:30:46Z")

</div>

Problems… 🥴

> **[Screenshot](https://prnt.sc/xo4478)**
>
> Captured with Lightshot

> **[Screenshot](https://prnt.sc/xo487a)**
>
> Captured with Lightshot

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<div class="post-metadata">

**Author:** ![lugan](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/lugan/32/4373_2.png) [@lugan](https://forum.mautic.org/u/lugan)\
**Post date:** [January 26, 2021, 5:39pm UTC](https://forum.mautic.org/t/mautic-dont-work-anymore/17899/18 "2021-01-26T17:39:31Z")

</div>

> **[Screenshot](https://prnt.sc/xo4lw5)**
>
> Captured with Lightshot

UHUUUUUUUUUUUUUUUUUUUUUUUUUUU

YOU ARE THE MAN!!!  
TKS

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<div class="post-metadata">

**Author:** ![lugan](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/lugan/32/4373_2.png) [@lugan](https://forum.mautic.org/u/lugan)\
**Post date:** [January 26, 2021, 7:58pm UTC](https://forum.mautic.org/t/mautic-dont-work-anymore/17899/19 "2021-01-26T19:58:59Z")

</div>

I celebrated too soon. Any language tweaking I try to do, I get 500 server error. Follow the attached print.

[![](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/2/293aa7dc5a67be7fddc95a9b9a24199a8e87aa2a.png) ](https://dl.dropboxusercontent.com/s/wwqjji7vi5sdyht/Opera%20Instant%C3%A2neo_2021-01-26_165808_mautic.sigmacargo.com.br.png?dl=0)

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<div class="post-metadata">

**Author:** ![viratraaz](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/viratraaz/32/4344_2.png) [@viratraaz](https://forum.mautic.org/u/viratraaz)\
**Post date:** [February 4, 2021, 6:37am UTC](https://forum.mautic.org/t/mautic-dont-work-anymore/17899/20 "2021-02-04T06:37:29Z")

</div>

please paste your recent log. So that we could understand.

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