# Mautic E-mail Bug

**URL:** <https://forum.mautic.org/t/mautic-e-mail-bug/21831>\
**Category:** Mautic 4 Install/Upgrade Support\
**Created:** [November 30, 2021, 10:10am UTC](https://forum.mautic.org/t/mautic-e-mail-bug/21831 "2021-11-30T10:10:15Z")\
**Posts on this page:** 11\
**Page:** 1

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**Author:** ![lamine](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/lamine/32/6341_2.png) [@lamine](https://forum.mautic.org/u/lamine)\
**Post date:** [November 30, 2021, 10:10am UTC](https://forum.mautic.org/t/mautic-e-mail-bug/21831/1 "2021-11-30T10:10:15Z")

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Hello dear members

I have a probleme to creat email and build it. It’s not work since installation.

Somebody have an issue.

My Mautic Version 4.0.2

### PHP version 7.4.25

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**Author:** ![joeyk](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/joeyk/32/11164_2.png) [@joeyk](https://forum.mautic.org/u/joeyk)\
**Post date:** [November 30, 2021, 10:27am UTC](https://forum.mautic.org/t/mautic-e-mail-bug/21831/2 "2021-11-30T10:27:34Z")

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Hi,  
plz install 4.0.2, as its more stable.  
Joey

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**Author:** ![joeyk](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/joeyk/32/11164_2.png) [@joeyk](https://forum.mautic.org/u/joeyk)\
**Post date:** [November 30, 2021, 10:35am UTC](https://forum.mautic.org/t/mautic-e-mail-bug/21831/3 "2021-11-30T10:35:55Z")

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Hi,  
can you plz post a screenshot here that shows why you can’t create an email? What exactly happens?  
Joey

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<div class="post-metadata">

**Author:** ![lamine](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/lamine/32/6341_2.png) [@lamine](https://forum.mautic.org/u/lamine)\
**Post date:** [November 30, 2021, 10:49am UTC](https://forum.mautic.org/t/mautic-e-mail-bug/21831/4 "2021-11-30T10:49:02Z")

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This is the Error o have

## Journal actuel des erreurs

[2021-11-30 10:39:38] mautic.CRITICAL: Uncaught PHP Exception Symfony\Component\DependencyInjection\Exception\EnvNotFoundException: “Environment variable not found: “MAUTIC\_CAMPAIGN\_USE\_SUMMARY”.” at /home/c1738483c/public\_html/app/vendor/symfony/dependency-injection/EnvVarProcessor.php line 171 {“exception”:“[object] (Symfony\Component\DependencyInjection\Exception\EnvNotFoundException(code: 0): Environment variable not found: "MAUTIC\_CAMPAIGN\_USE\_SUMMARY". at /home/c1738483c/public\_html/app/vendor/symfony/dependency-injection/EnvVarProcessor.php:171)”}

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<div class="post-metadata">

**Author:** ![lamine](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/lamine/32/6341_2.png) [@lamine](https://forum.mautic.org/u/lamine)\
**Post date:** [November 30, 2021, 10:55am UTC](https://forum.mautic.org/t/mautic-e-mail-bug/21831/5 "2021-11-30T10:55:21Z")

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![Screenshot_20211130-104250_1](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/5/54fb12d160925f344e876c98b3d1abd82d50d89d.jpeg)  
This is what hapened all time i make email

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<div class="post-metadata">

**Author:** ![joeyk](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/joeyk/32/11164_2.png) [@joeyk](https://forum.mautic.org/u/joeyk)\
**Post date:** [November 30, 2021, 11:12am UTC](https://forum.mautic.org/t/mautic-e-mail-bug/21831/6 "2021-11-30T11:12:14Z")

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Okay, and what happens when you click on one of the selections?

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<div class="post-metadata">

**Author:** ![lamine](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/lamine/32/6341_2.png) [@lamine](https://forum.mautic.org/u/lamine)\
**Post date:** [November 30, 2021, 11:48am UTC](https://forum.mautic.org/t/mautic-e-mail-bug/21831/7 "2021-11-30T11:48:06Z")

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if I create the email with the subject and everything and validate, it brings me back here again

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<div class="post-metadata">

**Author:** ![joeyk](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/joeyk/32/11164_2.png) [@joeyk](https://forum.mautic.org/u/joeyk)\
**Post date:** [November 30, 2021, 3:57pm UTC](https://forum.mautic.org/t/mautic-e-mail-bug/21831/8 "2021-11-30T15:57:34Z")

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Is that a shared hosting?  
It seems to me some ajax is blocked.  
It is better to use Mautic on a dedicated server.

Joey

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<div class="post-metadata">

**Author:** ![lamine](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/lamine/32/6341_2.png) [@lamine](https://forum.mautic.org/u/lamine)\
**Post date:** [November 30, 2021, 4:29pm UTC](https://forum.mautic.org/t/mautic-e-mail-bug/21831/9 "2021-11-30T16:29:42Z")

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No it’s a dedicated Cpanel server

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<div class="post-metadata">

**Author:** ![joeyk](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/joeyk/32/11164_2.png) [@joeyk](https://forum.mautic.org/u/joeyk)\
**Post date:** [November 30, 2021, 5:39pm UTC](https://forum.mautic.org/t/mautic-e-mail-bug/21831/10 "2021-11-30T17:39:32Z")

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Is it a softaculus install?

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<div class="post-metadata">

**Author:** ![lamine](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/lamine/32/6341_2.png) [@lamine](https://forum.mautic.org/u/lamine)\
**Post date:** [November 30, 2021, 6:57pm UTC](https://forum.mautic.org/t/mautic-e-mail-bug/21831/11 "2021-11-30T18:57:49Z")

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You think this could be the cause  
I had installed with softaculous before but I also tried with the zip file from the github.

I’m sorry to bother you.