# Mautic email click tracking does not work

**URL:** <https://forum.mautic.org/t/mautic-email-click-tracking-does-not-work/26441>\
**Category:** Product Support\
**Created:** [December 19, 2022, 2:22pm UTC](https://forum.mautic.org/t/mautic-email-click-tracking-does-not-work/26441 "2022-12-19T14:22:47Z")\
**Posts on this page:** 6\
**Page:** 1

<div class="post-metadata">

**Author:** ![toon](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/toon/32/833_2.png) [@toon](https://forum.mautic.org/u/toon)\
**Post date:** [December 19, 2022, 2:22pm UTC](https://forum.mautic.org/t/mautic-email-click-tracking-does-not-work/26441/1 "2022-12-19T14:22:47Z")

</div>

**Your software**  
My Mautic version is: 4.2  
My PHP version is: 7.4.18

**Your problem**  
My problem is:  
Emails clicks are not being tracked in Mautic  
This is the case since the beginning of this instance, it has been updated through the years but not results.

The server is on a local host, what could be causing this?

---

<div class="post-metadata">

**Author:** ![ekke](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/ekke/32/296_2.png) [@ekke](https://forum.mautic.org/u/ekke)\
**Post date:** [December 19, 2022, 3:12pm UTC](https://forum.mautic.org/t/mautic-email-click-tracking-does-not-work/26441/2 "2022-12-19T15:12:53Z")

</div>

not sure what “on a local host” means, but typical reasons include

- you are actually using localhost
- you are logged in to Mautic while clicking the email link
- your IP is in “List of IPs to not track contacts with”, in configuration

---

<div class="post-metadata">

**Author:** ![toon](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/toon/32/833_2.png) [@toon](https://forum.mautic.org/u/toon)\
**Post date:** [December 19, 2022, 3:54pm UTC](https://forum.mautic.org/t/mautic-email-click-tracking-does-not-work/26441/3 "2022-12-19T15:54:07Z")

</div>

Hi Ekke

Thanks for the feedback, what I meant to say was that the mautic is on a public server. 🙂

- you are actually using localhost  
**We are on a public server so should be no issue**
- you are logged in to Mautic while clicking the email link  
**it is for all contacts so not the case**
- your IP is in “List of IPs to not track contacts with”, in configuration  
**this shoud also be good**

So no solution just yet

---

<div class="post-metadata">

**Author:** ![ekke](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/ekke/32/296_2.png) [@ekke](https://forum.mautic.org/u/ekke)\
**Post date:** [December 19, 2022, 3:55pm UTC](https://forum.mautic.org/t/mautic-email-click-tracking-does-not-work/26441/4 "2022-12-19T15:55:12Z")

</div>

ok… can you confirm that the links within emails all point to the Mautic server?

---

<div class="post-metadata">

**Author:** ![joeyk](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/joeyk/32/11164_2.png) [@joeyk](https://forum.mautic.org/u/joeyk)\
**Post date:** [December 19, 2022, 4:11pm UTC](https://forum.mautic.org/t/mautic-email-click-tracking-does-not-work/26441/5 "2022-12-19T16:11:26Z")

</div>

Do you have link tracking turned on?

Config - Email Settings

![image](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/a/a0fb7eb9fe4fb946ce2e6f35fbc675336e1bc518.png)

Tracking works if the disable is on “no”

---

<div class="post-metadata">

**Author:** ![system](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/1X/43c63600fe51440378769136903f1fa2a9a34102.png) [@system](https://forum.mautic.org/u/system)\
**Post date:** [December 21, 2022, 4:12am UTC](https://forum.mautic.org/t/mautic-email-click-tracking-does-not-work/26441/6 "2022-12-21T04:12:03Z")

</div>

This topic was automatically closed 36 hours after the last reply. New replies are no longer allowed.