# Mautic Email Messages Reject as Spam?

**URL:** <https://forum.mautic.org/t/mautic-email-messages-reject-as-spam/29555>\
**Category:** Mautic 4 Install/Upgrade Support\
**Tags:** discussion, development, email\
**Created:** [October 5, 2023, 9:19pm UTC](https://forum.mautic.org/t/mautic-email-messages-reject-as-spam/29555 "2023-10-05T21:19:20Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![team](https://avatars.discourse-cdn.com/v4/letter/t/b5a626/32.png) [@team](https://forum.mautic.org/u/team)\
**Post date:** [October 5, 2023, 9:19pm UTC](https://forum.mautic.org/t/mautic-email-messages-reject-as-spam/29555/1 "2023-10-05T21:19:20Z")

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**EasyApache 4**  
**My Mautic version is: 45\_mautic-449**  
**My PHP 80, PHP 8.0.29-1.1.3.cpanel**  
**extention: php80-php-fileinfo**  
**cPanel & WHM on AlmaLinux**  
**OS: AlmaLinux v8.8.0 STANDARD kvm**  
**cPanel Version 112.0.5**

Hi everyone,

Email messages sent by Mautic: Gmail SMTP to Duo Circle, my email management system, are being rejected by the spam filter.

According to our tech support, these messages are rejected because they do not contain a ‘From’ or ‘Sender’ address.

Please see the captured screenshot images:

 ![2023-10-05 14.12.09 support.duocircle.com 0ee598d4b40a](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/8/895fa1c2e5cb2839b109f8f8dee863285d5539a6.png)

 ![2023-10-05 13.54.13 logs.duocircle.com 7129404ab486](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/2/24653465b82acb2ff892b03d700d8883d5bbe80c.png)

![2023-10-05 13.55.01 logs.duocircle.com 07efd9769cd0](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/4/4ccf89ba4e57fef7fa50db01cc83da1bb12de508.png)

Can you provide a recommendation on how to configure Mautic to include a ‘Sender’ with a message ID

We really need your help on this issue.

Thanks,  
Hal  
DevCED Team

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**Author:** ![tobsowo](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/tobsowo/32/3096_2.png) [@tobsowo](https://forum.mautic.org/u/tobsowo)\
**Post date:** [October 8, 2023, 11:22pm UTC](https://forum.mautic.org/t/mautic-email-messages-reject-as-spam/29555/2 "2023-10-08T23:22:13Z")

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Can you run a test with [https://mail-tester.com](https://mail-tester.com) or MX toolbox email heath.

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**Author:** ![team](https://avatars.discourse-cdn.com/v4/letter/t/b5a626/32.png) [@team](https://forum.mautic.org/u/team)\
**Post date:** [October 8, 2023, 11:45pm UTC](https://forum.mautic.org/t/mautic-email-messages-reject-as-spam/29555/3 "2023-10-08T23:45:23Z")

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Your lovely total: 8.2/10

> **[Spam Test Result](https://www.mail-tester.com/test-4o533j03f)**
>
> You sent us an email? Check here if it passed our tests

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<div class="post-metadata">

**Author:** ![tobsowo](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/tobsowo/32/3096_2.png) [@tobsowo](https://forum.mautic.org/u/tobsowo)\
**Post date:** [October 9, 2023, 9:06am UTC](https://forum.mautic.org/t/mautic-email-messages-reject-as-spam/29555/4 "2023-10-09T09:06:49Z")

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You do not have DKIM and SPF configured, so it will go to spam.