# Mautic Error 500 (Route Issue)

**URL:** <https://forum.mautic.org/t/mautic-error-500-route-issue/3851>\
**Category:** Product Support\
**Created:** [July 11, 2016, 3:09pm UTC](https://forum.mautic.org/t/mautic-error-500-route-issue/3851 "2016-07-11T15:09:59Z")\
**Posts on this page:** 9\
**Page:** 1

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**Author:** ![welfordian](https://avatars.discourse-cdn.com/v4/letter/w/f17d59/32.png) [@welfordian](https://forum.mautic.org/u/welfordian)\
**Post date:** [July 11, 2016, 3:09pm UTC](https://forum.mautic.org/t/mautic-error-500-route-issue/3851/1 "2016-07-11T15:09:59Z")

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Hi,  
  
Mautic is throwing an error 500. Log file is below.  
  
  
  
[2016-07-11 15:56:43] mautic.CRITICAL: Uncaught PHP Exception SymfonyComponentRoutingExceptionRouteNotFoundException: “Unable to generate a URL for the named route “mautic\_lead\_action” as such route does not exist.” at /home/gbizituk/public\_html/mautic/app/cache/prod/appProdUrlGenerator.php line 215 {“exception”:"[object] (Symfony\Component\Routing\Exception\RouteNotFoundException(code: 0): Unable to generate a URL for the named route “mautic\_lead\_action” as such route does not exist. at /home/gbizituk/public\_html/mautic/app/cache/prod/appProdUrlGenerator.php:215)"} []

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<div class="post-metadata">

**Author:** ![welfordian](https://avatars.discourse-cdn.com/v4/letter/w/f17d59/32.png) [@welfordian](https://forum.mautic.org/u/welfordian)\
**Post date:** [July 11, 2016, 3:09pm UTC](https://forum.mautic.org/t/mautic-error-500-route-issue/3851/2 "2016-07-11T15:09:59Z")

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Hi,  
Mautic is throwing an error 500. Log file is below.

[2016-07-11 15:56:43] mautic.CRITICAL: Uncaught PHP Exception SymfonyComponentRoutingExceptionRouteNotFoundException: “Unable to generate a URL for the named route “mautic\_lead\_action” as such route does not exist.” at /home/gbizituk/public\_html/mautic/app/cache/prod/appProdUrlGenerator.php line 215 {“exception”:"[object] (Symfony\Component\Routing\Exception\RouteNotFoundException(code: 0): Unable to generate a URL for the named route “mautic\_lead\_action” as such route does not exist. at /home/gbizituk/public\_html/mautic/app/cache/prod/appProdUrlGenerator.php:215)"} []

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<div class="post-metadata">

**Author:** ![welfordian](https://avatars.discourse-cdn.com/v4/letter/w/f17d59/32.png) [@welfordian](https://forum.mautic.org/u/welfordian)\
**Post date:** [July 14, 2016, 12:21pm UTC](https://forum.mautic.org/t/mautic-error-500-route-issue/3851/3 "2016-07-14T12:21:49Z")

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Hi,

I was able to fix this by removing all rows from the “widgets” table where the row contained the username or name of the person’s account it was affecting.

Josh.

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**Author:** ![escopecz](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/escopecz/32/370_2.png) [@escopecz](https://forum.mautic.org/u/escopecz)\
**Post date:** [July 18, 2016, 11:37am UTC](https://forum.mautic.org/t/mautic-error-500-route-issue/3851/4 "2016-07-18T11:37:35Z")

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This issue is fixed in [https://github.com/mautic/mautic/pull/2047](https://github.com/mautic/mautic/pull/2047) and will be released with Mautic 2.1.0

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**Author:** ![vishal](https://avatars.discourse-cdn.com/v4/letter/v/49beb7/32.png) [@vishal](https://forum.mautic.org/u/vishal)\
**Post date:** [August 10, 2017, 4:53am UTC](https://forum.mautic.org/t/mautic-error-500-route-issue/3851/5 "2017-08-10T04:53:38Z")

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Hi

i create New custom plugin its just display “helloworld”.  
and set plugin menu at admin panel.  
but i getting this error.

[2017-08-10 05:41:52] mautic.ERROR: SymfonyComponentRoutingExceptionRouteNotFoundException: Unable to generate a URL for the named route “plugin\_helloworld\_world” as such route does not exist. - in file /var/www/html/9\_8\_2017\_mautic/app/cache/prod/appProdProjectContainerUrlGenerator.php - at line 213 [] []

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**Author:** ![escopecz](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/escopecz/32/370_2.png) [@escopecz](https://forum.mautic.org/u/escopecz)\
**Post date:** [August 10, 2017, 6:11am UTC](https://forum.mautic.org/t/mautic-error-500-route-issue/3851/6 "2017-08-10T06:11:13Z")

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Clear the cache

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<div class="post-metadata">

**Author:** ![vishal](https://avatars.discourse-cdn.com/v4/letter/v/49beb7/32.png) [@vishal](https://forum.mautic.org/u/vishal)\
**Post date:** [August 10, 2017, 7:14am UTC](https://forum.mautic.org/t/mautic-error-500-route-issue/3851/7 "2017-08-10T07:14:30Z")

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i have cleared cache but still getting that error i am trying to solve this from last 3 days.

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**Author:** ![escopecz](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/escopecz/32/370_2.png) [@escopecz](https://forum.mautic.org/u/escopecz)\
**Post date:** [August 10, 2017, 7:25am UTC](https://forum.mautic.org/t/mautic-error-500-route-issue/3851/8 "2017-08-10T07:25:53Z")

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It’s hard to give any advice when you didn’t share any code. Where is your github repo with the plugin?

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**Author:** ![vishal](https://avatars.discourse-cdn.com/v4/letter/v/49beb7/32.png) [@vishal](https://forum.mautic.org/u/vishal)\
**Post date:** [August 10, 2017, 8:13am UTC](https://forum.mautic.org/t/mautic-error-500-route-issue/3851/9 "2017-08-10T08:13:41Z")

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yes here is my code in github you can see [https://github.com/vishal-px/Mautic-Simple-Plugin](https://github.com/vishal-px/Mautic-Simple-Plugin)