# Mautic fails to send mail **URL:** \ **Category:** Product Support\ **Created:** [May 5, 2016, 6:28pm UTC](https://forum.mautic.org/t/mautic-fails-to-send-mail/3660 "2016-05-05T18:28:19Z")\ **Posts on this page:** 4\ **Page:** 1
**Author:** ![arjon](https://avatars.discourse-cdn.com/v4/letter/a/ed8c4c/32.png) [@arjon](https://forum.mautic.org/u/arjon)\ **Post date:** [May 5, 2016, 6:28pm UTC](https://forum.mautic.org/t/mautic-fails-to-send-mail/3660/1 "2016-05-05T18:28:19Z")
Hi, I am running v.1.3.1 and it fails to send mail. First of all all files have www-data:www-data and the default permissions. When i run the cron commands manually i get permission errors. This could be because i run them as the user arjon and not www-data. How do i fix this? When i send the emails manually from the app, it says all were sent but actually none was sent. Email settings are fine because it sends the test email. If i run Code: php /var/www/marketing.domain.com./app/console mautic:leadlists:update --env=prod I get: Code: Rebuilding leads for list 2 0 total lead(s) to be added in batches of 300 total lead(s) to be removed in batches of 300 0 lead(s) affected Rebuilding leads for list 1 0 total lead(s) to be added in batches of 300 total lead(s) to be removed in batches of 300 0 lead(s) affected Rebuilding leads for list 3 0 total lead(s) to be added in batches of 300 total lead(s) to be removed in batches of 300 0 lead(s) affected Rebuilding leads for list 4 0 total lead(s) to be added in batches of 300 0 total lead(s) to be removed in batches of 300 0 lead(s) affected Rebuilding leads for list 5 0 total lead(s) to be added in batches of 300 total lead(s) to be removed in batches of 300 0 lead(s) affected PHP Warning: file\_put\_contents(/var/www/marketing.domain.com/app/cache/prod/…/script\_executions.json): failed to open stream: Permission denied in /var/www/marketing.domain.com/app/bundles/CoreBundle/Command/ModeratedCommand.php on line 85 ---
**Author:** ![arjon](https://avatars.discourse-cdn.com/v4/letter/a/ed8c4c/32.png) [@arjon](https://forum.mautic.org/u/arjon)\ **Post date:** [May 5, 2016, 6:28pm UTC](https://forum.mautic.org/t/mautic-fails-to-send-mail/3660/2 "2016-05-05T18:28:19Z")
Hi, I am running v.1.3.1 and it fails to send mail. First of all all files have www-data:www-data and the default permissions. When i run the cron commands manually i get permission errors. This could be because i run them as the user arjon and not www-data. How do i fix this? When i send the emails manually from the app, it says all were sent but actually none was sent. Email settings are fine because it sends the test email. If i run ```auto php /var/www/marketing.domain.com./app/console mautic:leadlists:update --env=prod ``` I get: [code]Rebuilding leads for list 2 0 total lead(s) to be added in batches of 300 total lead(s) to be removed in batches of 300 0 lead(s) affected Rebuilding leads for list 1 0 total lead(s) to be added in batches of 300 total lead(s) to be removed in batches of 300 0 lead(s) affected Rebuilding leads for list 3 0 total lead(s) to be added in batches of 300 total lead(s) to be removed in batches of 300 0 lead(s) affected Rebuilding leads for list 4 0 total lead(s) to be added in batches of 300 0 total lead(s) to be removed in batches of 300 0 lead(s) affected Rebuilding leads for list 5 0 total lead(s) to be added in batches of 300 total lead(s) to be removed in batches of 300 0 lead(s) affected PHP Warning: file\_put\_contents(/var/www/marketing.domain.com/app/cache/prod/…/script\_executions.json): failed to open stream: Permission denied in /var/www/marketing.domain.com/app/bundles/CoreBundle/Command/ModeratedCommand.php on line 85 [/code] ---
**Author:** ![arjon](https://avatars.discourse-cdn.com/v4/letter/a/ed8c4c/32.png) [@arjon](https://forum.mautic.org/u/arjon)\ **Post date:** [May 5, 2016, 6:33pm UTC](https://forum.mautic.org/t/mautic-fails-to-send-mail/3660/3 "2016-05-05T18:33:56Z")
The log doesn’t tell anything: ```auto [2016-05-05 12:22:38] mautic.NOTICE: PHP Notice: SessionHandler::gc(): ps_files_cleanup_dir: opendir(/var/lib/php5/sessions) failed: Permission denied (13) - in file /var/www/marketing.domain.com/app/cache/prod/classes.php - at line 423 [] [] [2016-05-05 14:59:24] mautic.NOTICE: PHP Notice: SessionHandler::gc(): ps_files_cleanup_dir: opendir(/var/lib/php5/sessions) failed: Permission denied (13) - in file /var/www/marketing.domain.com/app/cache/prod/classes.php - at line 423 [] [] [2016-05-05 15:36:31] mautic.NOTICE: PHP Notice: SessionHandler::gc(): ps_files_cleanup_dir: opendir(/var/lib/php5/sessions) failed: Permission denied (13) - in file /var/www/marketing.domain.com/app/cache/prod/classes.php - at line 423 [] [] [2016-05-05 15:38:26] mautic.NOTICE: PHP Notice: SessionHandler::gc(): ps_files_cleanup_dir: opendir(/var/lib/php5/sessions) failed: Permission denied (13) - in file /var/www/marketing.domain.com/app/cache/prod/classes.php - at line 423 [] [] [2016-05-05 16:45:11] mautic.NOTICE: PHP Notice: SessionHandler::gc(): ps_files_cleanup_dir: opendir(/var/lib/php5/sessions) failed: Permission denied (13) - in file /var/www/marketing.domain.com/app/cache/prod/classes.php - at line 423 [] [] [2016-05-05 18:50:38] mautic.WARNING: IP LOOKUP: The file "/var/www/marketing.domain.com/app/cache/prod/../ip_data/GeoLite2-City.mmdb" does not exist or is not readable. [] [] ``` ---
**Author:** ![arjon](https://avatars.discourse-cdn.com/v4/letter/a/ed8c4c/32.png) [@arjon](https://forum.mautic.org/u/arjon)\ **Post date:** [May 5, 2016, 7:28pm UTC](https://forum.mautic.org/t/mautic-fails-to-send-mail/3660/4 "2016-05-05T19:28:41Z")
Email sending is fixed now. The only problem are cron jobs.