# Mautic fetch email command is not working **URL:** \ **Category:** Product Support\ **Tags:** mautic-3\ **Created:** [August 16, 2021, 5:52pm UTC](https://forum.mautic.org/t/mautic-fetch-email-command-is-not-working/20517 "2021-08-16T17:52:18Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![vashuverma](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/vashuverma/32/1070_2.png) [@vashuverma](https://forum.mautic.org/u/vashuverma)\ **Post date:** [August 16, 2021, 5:52pm UTC](https://forum.mautic.org/t/mautic-fetch-email-command-is-not-working/20517/1 "2021-08-16T17:52:18Z")
**Your software** My Mautic version is: 3.3.1 My PHP version is: 7.4 My Database type and version is: 5.7 **Your problem** My problem is: Hey, there I just upgraded mautic in the 3.3.1 version I getting an issue with email fetching. I just created contact and add to the segment and start the campaign journey, when the user contact replies then send the other email, but replies is not working I also configure moniter email and contact replies section. I used some cronjobs for this : mautic:email:fetch 0 emails processed for {[imap.gmail.com:993/imap/ssl](http://imap.gmail.com:993/imap/ssl)}INBOX with a criteria of UID 4726:1000004726 whereas I recieved the email from the use but canno’t recognise by imap. These errors are showing in the log: There is no issue in logs Steps I have tried to fix the problem: For solving this problem I tried to use contact replies to all mail but its not work for then change it to INBOX. none of these working so I freshly update to 3.3.1 so I might think its version but its would’nt work. I really need this to be solve kindly help me. I already try each and every articles and to solve the issue but none of them work. ---
**Author:** ![kevin\_david\_k](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/kevin_david_k/32/2447_2.png) [@kevin\_david\_k](https://forum.mautic.org/u/kevin_david_k)\ **Post date:** [August 18, 2021, 10:02am UTC](https://forum.mautic.org/t/mautic-fetch-email-command-is-not-working/20517/2 "2021-08-18T10:02:16Z")
Just google it to get your solution ---
**Author:** ![joeyk](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/joeyk/32/11164_2.png) [@joeyk](https://forum.mautic.org/u/joeyk)\ **Post date:** [August 19, 2021, 7:46am UTC](https://forum.mautic.org/t/mautic-fetch-email-command-is-not-working/20517/3 "2021-08-19T07:46:26Z")
Hi Kevin! Thanks for the suggestion. This user clearly struggles with Google, maybe you want to suggest some search terms, or ask more questions about his problem. Regards: Joey