# Mautic forms don’t trigger any action

**URL:** <https://forum.mautic.org/t/mautic-forms-don-t-trigger-any-action/10789>\
**Category:** Product Support\
**Created:** [January 25, 2019, 5:55am UTC](https://forum.mautic.org/t/mautic-forms-don-t-trigger-any-action/10789 "2019-01-25T05:55:00Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![FrancescaZ](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/francescaz/32/194_2.png) [@FrancescaZ](https://forum.mautic.org/u/FrancescaZ)\
**Post date:** [January 25, 2019, 5:55am UTC](https://forum.mautic.org/t/mautic-forms-don-t-trigger-any-action/10789/1 "2019-01-25T05:55:00Z")

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Hello

We have an issue related to forms embedded in Mautic landing pages.

This is the right path that we set in Mautic:

1. A user goes to our landing page built in Mautic
2. The user submits a form
3. The contact is identified
4. Mautic triggers two actions:  
a. Send to us the form results  
b. Send to contact an email  
5.The users get redirected to a thank you page

This not always works.

Sometimes, Mautic identifies a user but the following actions (number 4 and 5) don’t take place.  
The user is correctly identified because we can see its details like phone number and email.  
But the form doesn’t trigger the 2 related actions and seems that user is not redirected to our thank you page.

Any idea?

Thanks

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<div class="post-metadata">

**Author:** ![silavapi](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/silavapi/32/7424_2.png) [@silavapi](https://forum.mautic.org/u/silavapi)\
**Post date:** [January 25, 2021, 8:53pm UTC](https://forum.mautic.org/t/mautic-forms-don-t-trigger-any-action/10789/2 "2021-01-25T20:53:03Z")

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