# Mautic free cloud doesn't send email **URL:** \ **Category:** Product Support\ **Created:** [February 6, 2017, 4:44pm UTC](https://forum.mautic.org/t/mautic-free-cloud-doesnt-send-email/7397 "2017-02-06T16:44:32Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![knishikawa](https://avatars.discourse-cdn.com/v4/letter/k/e480ec/32.png) [@knishikawa](https://forum.mautic.org/u/knishikawa)\ **Post date:** [February 6, 2017, 4:44pm UTC](https://forum.mautic.org/t/mautic-free-cloud-doesnt-send-email/7397/1 "2017-02-06T16:44:32Z")
Hi, i have a problem on a mautic free account of a client. I set up a campaign that sends: - an email immediately - an email 16 february - an email 21 february - an email 26 february I tried to fill the form and my lead is saved but i have no email into my mailbox. I tried with 3 different email addresses but mautic doesn’t work. this is the campaign ![foto1.jpg](http://www.cittanet.it/services/temp/foto1.jpg) and this is one of my contact history ![foto2.jpg](http://www.cittanet.it/services/temp/foto2.jpg) ---
**Author:** ![knishikawa](https://avatars.discourse-cdn.com/v4/letter/k/e480ec/32.png) [@knishikawa](https://forum.mautic.org/u/knishikawa)\ **Post date:** [February 6, 2017, 4:44pm UTC](https://forum.mautic.org/t/mautic-free-cloud-doesnt-send-email/7397/2 "2017-02-06T16:44:32Z")
Hi, i have a problem on a mautic free account of a client. I set up a campaign that sends: - an email immediately - an email 16 february - an email 21 february - an email 26 february I tried to fill the form and my lead is saved but i have no email into my mailbox. I tried with 3 different email addresses but mautic doesn’t work. this is the campaign ![](http://www.cittanet.it/services/temp/foto1.jpg) and this is one of my contact history ![](http://www.cittanet.it/services/temp/foto2.jpg) ---
**Author:** ![knishikawa](https://avatars.discourse-cdn.com/v4/letter/k/e480ec/32.png) [@knishikawa](https://forum.mautic.org/u/knishikawa)\ **Post date:** [February 6, 2017, 4:49pm UTC](https://forum.mautic.org/t/mautic-free-cloud-doesnt-send-email/7397/3 "2017-02-06T16:49:11Z")
Today mautic free cloud is very very very slow, could it be the problem? ---
**Author:** ![knishikawa](https://avatars.discourse-cdn.com/v4/letter/k/e480ec/32.png) [@knishikawa](https://forum.mautic.org/u/knishikawa)\ **Post date:** [February 6, 2017, 6:00pm UTC](https://forum.mautic.org/t/mautic-free-cloud-doesnt-send-email/7397/4 "2017-02-06T18:00:36Z")
> [@19613:@MxyzptlkFishStix](#): > > [https://status.mautic.com/](https://status.mautic.com/) that could be the problem. I hope it will be solved soon. thank you! ---
**Author:** ![Giancarlo](https://avatars.discourse-cdn.com/v4/letter/g/35a633/32.png) [@Giancarlo](https://forum.mautic.org/u/Giancarlo)\ **Post date:** [February 7, 2017, 10:36am UTC](https://forum.mautic.org/t/mautic-free-cloud-doesnt-send-email/7397/5 "2017-02-07T10:36:20Z")
Hi @Francesco and @MxyzptlkFishStix I can see the status is still unchanged, and my undelivered emails too… I’m trying to install a Mautic self hosted instance through Arvixe’s Softaculous panel (I incurred in the php version problem and made them issue a ticket) My question is: Should I stay with Mautic Cloud and cope with 1-2 days per month of non-working emails, OR should I dive into a self hosted instance even though I have no SSH control on the server? Which way is less problematic in your opinion? Thanks! P.S. @Francesco, my wife’s from Pescara, not too far from Vasto, and I’m in Rimini now. Keep cool 😉 ---
**Author:** ![knishikawa](https://avatars.discourse-cdn.com/v4/letter/k/e480ec/32.png) [@knishikawa](https://forum.mautic.org/u/knishikawa)\ **Post date:** [February 7, 2017, 10:58am UTC](https://forum.mautic.org/t/mautic-free-cloud-doesnt-send-email/7397/6 "2017-02-07T10:58:35Z")
[quote=19655:@Giancarlo]Hi @Francesco and @MxyzptlkFishStix I can see the status is still unchanged, and my undelivered emails too… I’m trying to install a Mautic self hosted instance through Arvixe’s Softaculous panel (I incurred in the php version problem and made them issue a ticket) My question is: Should I stay with Mautic Cloud and cope with 1-2 days per month of non-working emails, OR should I dive into a self hosted instance even though I have no SSH control on the server? Which way is less problematic in your opinion? Thanks! P.S. @Francesco, my wife’s from Pescara, not too far from Vasto, and I’m in Rimini now. Keep cool ;)[/quote] I prefer the hosted solution (free or pro), you have not to do install, upgrade, backup etc 🙂 PS I’m from Pescara and i have my office in San Salvo near Vasto 🙂 🙂 🙂 🙂 🙂