# Mautic hangs after trying to access system configuration

**URL:** <https://forum.mautic.org/t/mautic-hangs-after-trying-to-access-system-configuration/31638>\
**Category:** Product Support\
**Created:** [April 11, 2024, 3:29pm UTC](https://forum.mautic.org/t/mautic-hangs-after-trying-to-access-system-configuration/31638 "2024-04-11T15:29:15Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![jakobpersson](https://avatars.discourse-cdn.com/v4/letter/j/5e9695/32.png) [@jakobpersson](https://forum.mautic.org/u/jakobpersson)\
**Post date:** [April 11, 2024, 3:29pm UTC](https://forum.mautic.org/t/mautic-hangs-after-trying-to-access-system-configuration/31638/1 "2024-04-11T15:29:15Z")

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**Your software**  
My Mautic version is: 5.0.4  
My PHP version is: 8.1.27  
My Database type and version is: 10.6.16-MariaDB-0ubuntu0.22.04.1

**Your problem**  
My problem is:  
Things work as they should until I try to access the system configuration (/s/config/edit). When I do Apache2 appears to hang indefinitely and I cannot access any other pages. I need to restart the apache2 process to fix the problem.

These errors are showing in the log:  
I’ve checked the apache2 error and access logs and the PHP error log without seeing anything that would explain this.

Steps I have tried to fix the problem:  
Searched the forums and the web.

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**Author:** ![jakobpersson](https://avatars.discourse-cdn.com/v4/letter/j/5e9695/32.png) [@jakobpersson](https://forum.mautic.org/u/jakobpersson)\
**Post date:** [April 11, 2024, 3:34pm UTC](https://forum.mautic.org/t/mautic-hangs-after-trying-to-access-system-configuration/31638/2 "2024-04-11T15:34:09Z")

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The request to `/s/config/edit` does not appear in the access log. In other words, the process does not finish and simply hangs.

What could cause the PHP process to run indefinitely? All I’ve done is add custom themes.

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**Author:** ![jakobpersson](https://avatars.discourse-cdn.com/v4/letter/j/5e9695/32.png) [@jakobpersson](https://forum.mautic.org/u/jakobpersson)\
**Post date:** [April 11, 2024, 3:39pm UTC](https://forum.mautic.org/t/mautic-hangs-after-trying-to-access-system-configuration/31638/3 "2024-04-11T15:39:40Z")

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Can this be caused by Mautic attempting to download for example translations but being blocked by a firewall? Where in the database can I see such queued download attempts?

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**Author:** ![jakobpersson](https://avatars.discourse-cdn.com/v4/letter/j/5e9695/32.png) [@jakobpersson](https://forum.mautic.org/u/jakobpersson)\
**Post date:** [April 11, 2024, 3:54pm UTC](https://forum.mautic.org/t/mautic-hangs-after-trying-to-access-system-configuration/31638/4 "2024-04-11T15:54:28Z")

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The VPS is not blocked by a firewall. I can make outbound connections on port 80 and 443.

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**Author:** ![jakobpersson](https://avatars.discourse-cdn.com/v4/letter/j/5e9695/32.png) [@jakobpersson](https://forum.mautic.org/u/jakobpersson)\
**Post date:** [April 12, 2024, 7:36am UTC](https://forum.mautic.org/t/mautic-hangs-after-trying-to-access-system-configuration/31638/5 "2024-04-12T07:36:19Z")

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And… it works again. I cannot fathom why.

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**Author:** ![system](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/1X/43c63600fe51440378769136903f1fa2a9a34102.png) [@system](https://forum.mautic.org/u/system)\
**Post date:** [April 13, 2024, 7:36pm UTC](https://forum.mautic.org/t/mautic-hangs-after-trying-to-access-system-configuration/31638/6 "2024-04-13T19:36:33Z")

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Closed on April 13, 2024, 7:36pm UTC

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