# Mautic installation error **URL:** \ **Category:** Mautic 4 Install/Upgrade Support\ **Created:** [July 5, 2022, 9:57am UTC](https://forum.mautic.org/t/mautic-installation-error/24683 "2022-07-05T09:57:40Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![mrik007](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/mrik007/32/7823_2.png) [@mrik007](https://forum.mautic.org/u/mrik007)\ **Post date:** [July 5, 2022, 9:57am UTC](https://forum.mautic.org/t/mautic-installation-error/24683/1 "2022-07-05T09:57:40Z")
**Your software** _My PHP version is_ : _My MySQL/MariaDB version is_ (delete as applicable): MySQL/MariaDB version **Updating/Installing Errors** _I am_ (delete as applicable): Installing / Updating _Upgrading/installing via_ (delete as applicable) : Web / Command Line _These errors are showing in the installer_ : _These errors are showing in the Mautic log_ : **Your problem** _My problem is_ : I just installed using softaculous app but the login URL is not opening. Please guide me _Steps I have tried to fix the problem_ : ![mt1](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/8/80b26afc0b96929e3703cd679fac32a8072ec061.png) ![mt2](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/2/221426041869cc4909c1d84000fb9ef9ba32ea44.png) ---
**Author:** ![techbill](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/techbill/32/8325_2.png) [@techbill](https://forum.mautic.org/u/techbill)\ **Post date:** [July 5, 2022, 5:32pm UTC](https://forum.mautic.org/t/mautic-installation-error/24683/2 "2022-07-05T17:32:00Z")
Check your logs for any possible answers and browser console to see if any errors pop up in it. What web management are you using? cPanel? Plesk? Cloudpanel? Webmin? ---
**Author:** ![joeyk](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/joeyk/32/11164_2.png) [@joeyk](https://forum.mautic.org/u/joeyk)\ **Post date:** [July 6, 2022, 6:31am UTC](https://forum.mautic.org/t/mautic-installation-error/24683/3 "2022-07-06T06:31:44Z")
Hi, I would not install Mautic via third party tools like this. You’ll loose all the control over your installation and can’t debug anything. Joey ---
**Author:** ![mrik007](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/mrik007/32/7823_2.png) [@mrik007](https://forum.mautic.org/u/mrik007)\ **Post date:** [July 6, 2022, 7:05am UTC](https://forum.mautic.org/t/mautic-installation-error/24683/4 "2022-07-06T07:05:03Z")
Yes im using simple cpanel to install mautic, the first time I installed it worked perfectly but now when I created an smtp and then trying to install mautic using cpanel then its not working. The mautic is getting installed successfully using cpanel but the URL is not working properly. ---
**Author:** ![joeyk](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/joeyk/32/11164_2.png) [@joeyk](https://forum.mautic.org/u/joeyk)\ **Post date:** [July 6, 2022, 7:18am UTC](https://forum.mautic.org/t/mautic-installation-error/24683/5 "2022-07-06T07:18:14Z")
Exactly. Mautic needs a specific environment, but Cpanel doesn’t verify that. It’s possible, that some components are missing or simply turned off in your install. 90% of the debugging options are done with SSH access in your server. Do you have any? Joey ---
**Author:** ![joeyk](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/joeyk/32/11164_2.png) [@joeyk](https://forum.mautic.org/u/joeyk)\ **Post date:** [July 6, 2022, 7:19am UTC](https://forum.mautic.org/t/mautic-installation-error/24683/6 "2022-07-06T07:19:18Z")
Actually your screenshot tells me, that you have a routing problem. Did you really install Mautic in /dir/ folder? ---
**Author:** ![mrik007](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/mrik007/32/7823_2.png) [@mrik007](https://forum.mautic.org/u/mrik007)\ **Post date:** [July 6, 2022, 7:43am UTC](https://forum.mautic.org/t/mautic-installation-error/24683/7 "2022-07-06T07:43:41Z")
yes i tried to install under /dir and w/o /dir…both didn’t worked. Im closely working with my developer he said that we can use only 1vps for 1 domain and another domain to connect with that vps to work it properly ---
**Author:** ![joeyk](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/joeyk/32/11164_2.png) [@joeyk](https://forum.mautic.org/u/joeyk)\ **Post date:** [July 6, 2022, 8:32am UTC](https://forum.mautic.org/t/mautic-installation-error/24683/8 "2022-07-06T08:32:33Z")
Correct. Just install it on a vps from command line and you’ll be more happy. ---
**Author:** ![techbill](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/techbill/32/8325_2.png) [@techbill](https://forum.mautic.org/u/techbill)\ **Post date:** [July 6, 2022, 3:55pm UTC](https://forum.mautic.org/t/mautic-installation-error/24683/9 "2022-07-06T15:55:55Z")
If you want to try to install it in cPanel, I probably can assist you with this but you will need access to SSH terminal. Check your cPanel to see if there is a terminal icon that give you access to SSH prompt.