# Mautic installs, but 'The site is currently offline due to encountering an error' below all pages **URL:** \ **Category:** Product Support\ **Created:** [December 11, 2015, 9:12pm UTC](https://forum.mautic.org/t/mautic-installs-but-the-site-is-currently-offline-due-to-encountering-an-error-below-all-pages/2954 "2015-12-11T21:12:29Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![benco](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/benco/32/46_2.png) [@benco](https://forum.mautic.org/u/benco)\ **Post date:** [December 11, 2015, 9:12pm UTC](https://forum.mautic.org/t/mautic-installs-but-the-site-is-currently-offline-due-to-encountering-an-error-below-all-pages/2954/1 "2015-12-11T21:12:29Z")
Hi all - first time installing Mautic last night - after overcoming the initial fileinfo requirement, we got everything installed and all appeared to be well - the 3 steps completed and we were presented with the login screen. I successfully logged in, and was presented with the home screen, however I found any link I clicked triggered the progress bar scroller (in the Mautic interface) - but the page does not change. no console errors reported, have tried in multiple browsers, and tried reinstalling Mautic. Bizarrely, if I manually navigate to a page by typing the new URL, the site proceeds to that page fine - but of course makes life painfully hard and a lot of the button functionality is rendered unusable. Would massively appreciate help if anybody has experienced anything similar/same, or has a proposed solution! Thanks, Ben ---
**Author:** ![benco](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/benco/32/46_2.png) [@benco](https://forum.mautic.org/u/benco)\ **Post date:** [December 11, 2015, 9:12pm UTC](https://forum.mautic.org/t/mautic-installs-but-the-site-is-currently-offline-due-to-encountering-an-error-below-all-pages/2954/2 "2015-12-11T21:12:29Z")
Hi all - first time installing Mautic last night - after overcoming the initial fileinfo requirement, we got everything installed and all appeared to be well - the 3 steps completed and we were presented with the login screen. I successfully logged in, and was presented with the home screen, however I found any link I clicked triggered the progress bar scroller (in the Mautic interface) - but the page does not change. no console errors reported, have tried in multiple browsers, and tried reinstalling Mautic. Bizarrely, if I manually navigate to a page by typing the new URL, the site proceeds to that page fine - but of course makes life painfully hard and a lot of the button functionality is rendered unusable. Would massively appreciate help if anybody has experienced anything similar/same, or has a proposed solution! Thanks, Ben ---
**Author:** ![gmillard](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/gmillard/32/5_2.png) [@gmillard](https://forum.mautic.org/u/gmillard)\ **Post date:** [December 11, 2015, 9:19pm UTC](https://forum.mautic.org/t/mautic-installs-but-the-site-is-currently-offline-due-to-encountering-an-error-below-all-pages/2954/3 "2015-12-11T21:19:02Z")
Hi Ben, That is indeed odd and reads like the ajax requests are hitting errors server side. What is the response of one of the ajax requests after clicking a link? Check app/logs to see if anything is recorded that might shed light on the situation as well. Thanks! Alan ---
**Author:** ![staormino](https://avatars.discourse-cdn.com/v4/letter/s/b5ac83/32.png) [@staormino](https://forum.mautic.org/u/staormino)\ **Post date:** [December 11, 2015, 9:21pm UTC](https://forum.mautic.org/t/mautic-installs-but-the-site-is-currently-offline-due-to-encountering-an-error-below-all-pages/2954/4 "2015-12-11T21:21:49Z")
Having the same issue here. ---
**Author:** ![benco](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/benco/32/46_2.png) [@benco](https://forum.mautic.org/u/benco)\ **Post date:** [December 11, 2015, 10:07pm UTC](https://forum.mautic.org/t/mautic-installs-but-the-site-is-currently-offline-due-to-encountering-an-error-below-all-pages/2954/5 "2015-12-11T22:07:40Z")
Cracked it! Thanks for the tip alanhartless, I went to the log file and was greeted with a stream of FATAL errors due to deprecated use of ‘#’ for commenting. When I’d mentioned to the hosting tech support I was going to remove fileinfo reference and rebuild PHP, they ‘helpfully’ offered to do it for me - however rather than removing the extension reference to fileinfo, they had commented it out - with a ‘#’! Replacing the offending rogue # with a ; removed the error, and Mautic now appears to function as expected. Thanks again! It’s worth noting for others struggling, I initially just removed the #, and then an alternate error in logs appeared ‘fileinfo.so: cannot open shared object file: No such file or directory’ (since fileinfo is built in and not found at the extensions path). This replicates the error displaying under pages, and the ajax non-functionality so be sure to replace rather than just delete those #'s! Thanks again for the swift response, Ben ---
**Author:** ![silavapi](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/silavapi/32/7424_2.png) [@silavapi](https://forum.mautic.org/u/silavapi)\ **Post date:** [February 2, 2020, 10:56pm UTC](https://forum.mautic.org/t/mautic-installs-but-the-site-is-currently-offline-due-to-encountering-an-error-below-all-pages/2954/6 "2020-02-02T22:56:30Z")