# Mautic integration trouble with Zapier **URL:** \ **Category:** Product Support\ **Tags:** mautic-3\ **Created:** [March 16, 2022, 10:32am UTC](https://forum.mautic.org/t/mautic-integration-trouble-with-zapier/23076 "2022-03-16T10:32:06Z")\ **Posts on this page:** 16\ **Page:** 1
**Author:** ![bekzada](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/bekzada/32/7085_2.png) [@bekzada](https://forum.mautic.org/u/bekzada)\ **Post date:** [March 16, 2022, 10:32am UTC](https://forum.mautic.org/t/mautic-integration-trouble-with-zapier/23076/1 "2022-03-16T10:32:06Z")
![Screen Shot 2022-03-14 at 22.44.26](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/4/45f0707e987f72ef73bce4ee0e56205faef93d5f.jpeg) **Your software** My Mautic version is: V3.3.3 My PHP version is: 7.3.27 My Database type and version is: 2020.4 **Your problem** My problem is: integration with Zapier These errors are showing in the log: We hit an error adding your new account authentication failed: maximum redirect reached at: [https://marketing.qosil.app/api/contacts/](https://marketing.qosil.app/api/contacts/) Make sure you click “Allow” or “Accept” on the permission popup Double check your Account has the correct permissions Check out our help docs for more information Steps I have tried to fix the problem: 1. I already set API enabled? to Yes. Set Enable HTTP basic auth? to Yes. 2. I connected with Zapier support but we stopped in the moment when I could’t add URL Root because this field doesn’t accept any url and just shows "No matches found ![Screen Shot 2022-03-15 at 23.27.46](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/e/e44b8c1a25b1950d2c9d3a105bc52ca4eb875b77.jpeg) " ![Screen Shot 2022-03-14 at 22.42.19](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/0/0d4f3e68db90bdb70e72fe05699a67a9f9ad3ee2.png) ![Screen Shot 2022-03-14 at 14.31.04](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/6/6fa847c40167ed542dfbf7a2a098caed3abfd980.jpeg) ---
**Author:** ![joeyk](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/joeyk/32/11164_2.png) [@joeyk](https://forum.mautic.org/u/joeyk)\ **Post date:** [March 16, 2022, 10:45am UTC](https://forum.mautic.org/t/mautic-integration-trouble-with-zapier/23076/2 "2022-03-16T10:45:58Z")
Hi, After enabling Basic Auth in Mautic you need to clear the cache. Otherwise it won’t work. Joey ---
**Author:** ![bekzada](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/bekzada/32/7085_2.png) [@bekzada](https://forum.mautic.org/u/bekzada)\ **Post date:** [March 16, 2022, 11:11am UTC](https://forum.mautic.org/t/mautic-integration-trouble-with-zapier/23076/3 "2022-03-16T11:11:48Z")
Yes I did, but it still not works ![Screen Shot 2022-03-16 at 17.12.32](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/f/f466555a4e55c21e034a58dea1ba256870cf3851.jpeg) ---
**Author:** ![joeyk](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/joeyk/32/11164_2.png) [@joeyk](https://forum.mautic.org/u/joeyk)\ **Post date:** [March 16, 2022, 11:56am UTC](https://forum.mautic.org/t/mautic-integration-trouble-with-zapier/23076/4 "2022-03-16T11:56:02Z")
Okay, how did you clear cache? ---
**Author:** ![bekzada](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/bekzada/32/7085_2.png) [@bekzada](https://forum.mautic.org/u/bekzada)\ **Post date:** [March 16, 2022, 12:00pm UTC](https://forum.mautic.org/t/mautic-integration-trouble-with-zapier/23076/5 "2022-03-16T12:00:10Z")
Develop → Clear cache as here [How to Clear Safari's Cache - MacRumors](https://www.macrumors.com/how-to/clear-safari-cache/) ---
**Author:** ![joeyk](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/joeyk/32/11164_2.png) [@joeyk](https://forum.mautic.org/u/joeyk)\ **Post date:** [March 16, 2022, 12:22pm UTC](https://forum.mautic.org/t/mautic-integration-trouble-with-zapier/23076/6 "2022-03-16T12:22:16Z")
Not safari cache. Mautic cache. 1. SSH to your server 2. Navigate to your Mautic instance folder 3. Type: php bin/console cache:clear ---
**Author:** ![bekzada](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/bekzada/32/7085_2.png) [@bekzada](https://forum.mautic.org/u/bekzada)\ **Post date:** [March 16, 2022, 1:00pm UTC](https://forum.mautic.org/t/mautic-integration-trouble-with-zapier/23076/7 "2022-03-16T13:00:07Z")
can you please write it step by step? ---
**Author:** ![joeyk](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/joeyk/32/11164_2.png) [@joeyk](https://forum.mautic.org/u/joeyk)\ **Post date:** [March 16, 2022, 1:13pm UTC](https://forum.mautic.org/t/mautic-integration-trouble-with-zapier/23076/8 "2022-03-16T13:13:52Z")
I can’t unless I EXACTLY know your operation system, where your software is installed, what webserver you have. Mautic at this point needs command line actions from time to time. I suggest to get familiar with basic commands like finding your installation folder on the server, execute console commands. ---
**Author:** ![edsonmoreira](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/edsonmoreira/32/2254_2.png) [@edsonmoreira](https://forum.mautic.org/u/edsonmoreira)\ **Post date:** [March 17, 2022, 7:51pm UTC](https://forum.mautic.org/t/mautic-integration-trouble-with-zapier/23076/9 "2022-03-17T19:51:28Z")
PERFECT!!! Tks! ---
**Author:** ![bekzada](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/bekzada/32/7085_2.png) [@bekzada](https://forum.mautic.org/u/bekzada)\ **Post date:** [March 28, 2022, 11:56am UTC](https://forum.mautic.org/t/mautic-integration-trouble-with-zapier/23076/10 "2022-03-28T11:56:24Z")
Hi! I cleared the cache but then system went down. So we solved a lot issues but still system was wenting down after cache clearing and we reinstalled Mautic. After making all the steps again, Zapier integration still doesn’t work. What to do? ---
**Author:** ![joeyk](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/joeyk/32/11164_2.png) [@joeyk](https://forum.mautic.org/u/joeyk)\ **Post date:** [March 28, 2022, 12:55pm UTC](https://forum.mautic.org/t/mautic-integration-trouble-with-zapier/23076/11 "2022-03-28T12:55:54Z")
Can you plz confirm, that you cleared the cache after turning on basic auth? ---
**Author:** ![bekzada](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/bekzada/32/7085_2.png) [@bekzada](https://forum.mautic.org/u/bekzada)\ **Post date:** [March 28, 2022, 12:56pm UTC](https://forum.mautic.org/t/mautic-integration-trouble-with-zapier/23076/12 "2022-03-28T12:56:19Z")
Yes I did. Confiming ---
**Author:** ![joeyk](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/joeyk/32/11164_2.png) [@joeyk](https://forum.mautic.org/u/joeyk)\ **Post date:** [March 28, 2022, 1:04pm UTC](https://forum.mautic.org/t/mautic-integration-trouble-with-zapier/23076/13 "2022-03-28T13:04:50Z")
Ok, can you plz show where relevant error? Is it the same as before? ---
**Author:** ![bekzada](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/bekzada/32/7085_2.png) [@bekzada](https://forum.mautic.org/u/bekzada)\ **Post date:** [March 28, 2022, 1:13pm UTC](https://forum.mautic.org/t/mautic-integration-trouble-with-zapier/23076/14 "2022-03-28T13:13:14Z")
Yes the same error ---
**Author:** ![joeyk](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/joeyk/32/11164_2.png) [@joeyk](https://forum.mautic.org/u/joeyk)\ **Post date:** [March 28, 2022, 3:39pm UTC](https://forum.mautic.org/t/mautic-integration-trouble-with-zapier/23076/15 "2022-03-28T15:39:13Z")
Ok, it’s time for someone else to chime in then. ---
**Author:** ![trancemanone](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/trancemanone/32/1420_2.png) [@trancemanone](https://forum.mautic.org/u/trancemanone)\ **Post date:** [June 28, 2022, 10:59am UTC](https://forum.mautic.org/t/mautic-integration-trouble-with-zapier/23076/16 "2022-06-28T10:59:19Z")
Any update guys ?