# Mautic is not marking bounces from Amazon SES API

**URL:** <https://forum.mautic.org/t/mautic-is-not-marking-bounces-from-amazon-ses-api/24498>\
**Category:** Product Support\
**Created:** [June 17, 2022, 9:22pm UTC](https://forum.mautic.org/t/mautic-is-not-marking-bounces-from-amazon-ses-api/24498 "2022-06-17T21:22:44Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![techbill](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/techbill/32/8325_2.png) [@techbill](https://forum.mautic.org/u/techbill)\
**Post date:** [June 17, 2022, 9:22pm UTC](https://forum.mautic.org/t/mautic-is-not-marking-bounces-from-amazon-ses-api/24498/1 "2022-06-17T21:22:44Z")

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At first, Amazon SES are not marking contacts that are bouncing email back so I used Amazon bounce simulator and it wasn’t marking it bounce. I switched over to a different verified email and try again. It start marking bounces and even the bounce simulator email address was marked as bounce by Mautic so I thought all is good and for some reason one of my verified email wasn’t.somehow marking it bounce correctly.

Now it stopped marking it bounces and I tried the Amazon simulator email and sure enough again it not working. Here what I am seeing in the log … a bunch of same line each time when Mautic failed to mark it bounced

`mautic.WARNING: Received SES webhook of type '' but couldn't understand payload []`

Any idea what it mean and how to fix it? it was working fine before.

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**Author:** ![joeyk](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/joeyk/32/11164_2.png) [@joeyk](https://forum.mautic.org/u/joeyk)\
**Post date:** [June 18, 2022, 3:56pm UTC](https://forum.mautic.org/t/mautic-is-not-marking-bounces-from-amazon-ses-api/24498/2 "2022-06-18T15:56:45Z")

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Do you have include original headers setting in Amazon SES on? Turn it off.

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**Author:** ![techbill](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/techbill/32/8325_2.png) [@techbill](https://forum.mautic.org/u/techbill)\
**Post date:** [June 20, 2022, 2:24pm UTC](https://forum.mautic.org/t/mautic-is-not-marking-bounces-from-amazon-ses-api/24498/3 "2022-06-20T14:24:29Z")

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It’s off … Never had it turn on

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**Author:** ![joeyk](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/joeyk/32/11164_2.png) [@joeyk](https://forum.mautic.org/u/joeyk)\
**Post date:** [June 20, 2022, 2:56pm UTC](https://forum.mautic.org/t/mautic-is-not-marking-bounces-from-amazon-ses-api/24498/4 "2022-06-20T14:56:52Z")

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ok. then I have no idea 🙂

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<div class="post-metadata">

**Author:** ![techbill](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/techbill/32/8325_2.png) [@techbill](https://forum.mautic.org/u/techbill)\
**Post date:** [June 20, 2022, 3:39pm UTC](https://forum.mautic.org/t/mautic-is-not-marking-bounces-from-amazon-ses-api/24498/5 "2022-06-20T15:39:33Z")

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I am creating a new Topic on Amazon SES and saw this new setting …

Enable raw message delivery

Seems to be disable at default. Do we need this enabled or leave it disabled?

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**Author:** ![techbill](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/techbill/32/8325_2.png) [@techbill](https://forum.mautic.org/u/techbill)\
**Post date:** [June 20, 2022, 3:49pm UTC](https://forum.mautic.org/t/mautic-is-not-marking-bounces-from-amazon-ses-api/24498/6 "2022-06-20T15:49:09Z")

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I fixed it by creating a new Topic …

I don’t know why this fixes it but it working now with the new SNS topic.