# Mautic is not processing bounce webhook from Sparkpost

**URL:** <https://forum.mautic.org/t/mautic-is-not-processing-bounce-webhook-from-sparkpost/9484>\
**Category:** Product Support\
**Created:** [September 15, 2017, 2:32pm UTC](https://forum.mautic.org/t/mautic-is-not-processing-bounce-webhook-from-sparkpost/9484 "2017-09-15T14:32:16Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![3lias](https://avatars.discourse-cdn.com/v4/letter/3/41988e/32.png) [@3lias](https://forum.mautic.org/u/3lias)\
**Post date:** [September 15, 2017, 2:32pm UTC](https://forum.mautic.org/t/mautic-is-not-processing-bounce-webhook-from-sparkpost/9484/1 "2017-09-15T14:32:16Z")

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Hi there.  
  
  
  
I love Mautic but can’t get the Bounce feature with Sparkpost running. I have used this instruction [https://innotiom.com/mautic-sparkpost-setup/](https://innotiom.com/mautic-sparkpost-setup/) and also checked the official guidance at [https://mautic.org/docs/en/emails/bounce\_management.html](https://mautic.org/docs/en/emails/bounce_management.html)  
  
  
  
At the side of Sparkpost, everything seems fine, and events get send successfully.  
  
 ![Q6tu65d.png](https://i.imgur.com/Q6tu65d.png)  
  
  
  
But unfortunately, Mautic seems not to process this webhook. What can I do about this? Has anybody experienced this as well?  
  
  
  
Cheers,  
  
Elias

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<div class="post-metadata">

**Author:** ![3lias](https://avatars.discourse-cdn.com/v4/letter/3/41988e/32.png) [@3lias](https://forum.mautic.org/u/3lias)\
**Post date:** [September 15, 2017, 2:32pm UTC](https://forum.mautic.org/t/mautic-is-not-processing-bounce-webhook-from-sparkpost/9484/2 "2017-09-15T14:32:16Z")

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Hi there.

I love Mautic but can’t get the Bounce feature with Sparkpost running. I have used this instruction [https://innotiom.com/mautic-sparkpost-setup/](https://innotiom.com/mautic-sparkpost-setup/) and also checked the official guidance at [https://mautic.org/docs/en/emails/bounce\_management.html](https://mautic.org/docs/en/emails/bounce_management.html)

At the side of Sparkpost, everything seems fine, and events get send successfully.  
 ![](https://i.imgur.com/Q6tu65d.png)

But unfortunately, Mautic seems not to process this webhook. What can I do about this? Has anybody experienced this as well?

Cheers,  
Elias

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<div class="post-metadata">

**Author:** ![3lias](https://avatars.discourse-cdn.com/v4/letter/3/41988e/32.png) [@3lias](https://forum.mautic.org/u/3lias)\
**Post date:** [September 15, 2017, 2:37pm UTC](https://forum.mautic.org/t/mautic-is-not-processing-bounce-webhook-from-sparkpost/9484/3 "2017-09-15T14:37:08Z")

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I’ve just realized even emails which have been successfully delivered are not getting moved to a different segment in my campaign after double-opt-in with a landing page. Either Sparkpost is sending wrong information or Mautic don’t understand the send data which has been send.

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<div class="post-metadata">

**Author:** ![3lias](https://avatars.discourse-cdn.com/v4/letter/3/41988e/32.png) [@3lias](https://forum.mautic.org/u/3lias)\
**Post date:** [September 21, 2017, 2:12pm UTC](https://forum.mautic.org/t/mautic-is-not-processing-bounce-webhook-from-sparkpost/9484/4 "2017-09-21T14:12:10Z")

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When sending a Test-Batch from Sparkpost to Mautic this message shows up:

Your server responded like this:

HTTP/1.1 200  
Server: nginx  
Date: Thu, 21 Sep 2017 15:09:38 GMT  
Content-Type: text/html; charset=UTF-8  
Content-Length: 7  
Connection: close  
X-Powered-By: PHP/7.0.22  
Set-Cookie: 1c1da20931f17feadb0f08930c79bdd0=348184ca92fb521206be5c9e7025231e; path=/; secure; HttpOnly  
Cache-Control: private, must-revalidate  
Pragma: no-cache  
Expires: -1

“success”

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<div class="post-metadata">

**Author:** ![justnu](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/justnu/32/6285_2.png) [@justnu](https://forum.mautic.org/u/justnu)\
**Post date:** [November 1, 2022, 3:38pm UTC](https://forum.mautic.org/t/mautic-is-not-processing-bounce-webhook-from-sparkpost/9484/5 "2022-11-01T15:38:24Z")

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Old post but i’ll jump on it. Did you solve this matter? I can’t get it to work either. I do get the success response, but nothing happens in the back end/on the user.