# Mautic is not providing information on reasons of bounced mail

**URL:** https://forum.mautic.org/t/mautic-is-not-providing-information-on-reasons-of-bounced-mail/9634
**Category:** Product Support
**Created:** [October 5, 2017, 8:37am UTC](https://forum.mautic.org/t/mautic-is-not-providing-information-on-reasons-of-bounced-mail/9634 "2017-10-05T08:37:09Z")
**Posts on this page:** 3
**Page:** 1

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### Author: ![arun](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/arun/32/226_2.png) [@arun](https://forum.mautic.org/u/arun)
#### Post date: [October 5, 2017, 8:37am UTC](https://forum.mautic.org/t/mautic-is-not-providing-information-on-reasons-of-bounced-mail/9634/1 "2017-10-05T08:37:09Z")

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Is there any option to identify the reason for bounced email

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### Author: ![arun](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/arun/32/226_2.png) [@arun](https://forum.mautic.org/u/arun)
#### Post date: [October 5, 2017, 8:37am UTC](https://forum.mautic.org/t/mautic-is-not-providing-information-on-reasons-of-bounced-mail/9634/2 "2017-10-05T08:37:09Z")

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Is there any option to identify the reason for bounced email

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### Author: ![ninjoan](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/ninjoan/32/1005_2.png) [@ninjoan](https://forum.mautic.org/u/ninjoan)
#### Post date: [October 5, 2017, 12:29pm UTC](https://forum.mautic.org/t/mautic-is-not-providing-information-on-reasons-of-bounced-mail/9634/3 "2017-10-05T12:29:00Z")

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If you check a contact that has a bounce in you put the mouse over the bounce yellow label you will see the reason.