# Mautic is not responding

**URL:** <https://forum.mautic.org/t/mautic-is-not-responding/22543>\
**Category:** Product Support\
**Created:** [January 31, 2022, 6:08am UTC](https://forum.mautic.org/t/mautic-is-not-responding/22543 "2022-01-31T06:08:28Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![parinita](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/parinita/32/2380_2.png) [@parinita](https://forum.mautic.org/u/parinita)\
**Post date:** [January 31, 2022, 6:08am UTC](https://forum.mautic.org/t/mautic-is-not-responding/22543/1 "2022-01-31T06:08:28Z")

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**Your software**  
My Mautic version is:  
My PHP version is:  
My Database type and version is:

**Your problem**  
My problem is: While making any changes, Mautic is not responding. I am trying to import contacts and making changes in email template but it is not responding. Please help its v urgent

These errors are showing in the log: these r the logs of yesterday :  
[2022-01-28 07:34:00] mautic.WARNING: PHP Warning - Error while sending QUERY packet. PID=1073674 - in file /var/www/html/vendor/doctrine/dbal/lib/Doctrine/DBAL/Connection.php - at line 1354 {“connection”:"[object] (Doctrine\DBAL\Driver\PDOConnection: {})",“logger”:null}   
[2022-01-28 07:34:00] mautic.CRITICAL: Uncaught PHP Exception Doctrine\DBAL\Exception\DriverException: "An exception occurred while executing ‘UPDATE emails SET use\_owner\_as\_mailer = ?, custom\_html = ?, revision = ? WHERE id = ?’ with params [0, "\r\n

Steps I have tried to fix the problem:  
1- Logout the account  
2- clear the cache  
3- try to make change in another mail builder : same thing apply changes in not responding