# Mautic is not sending email

**URL:** <https://forum.mautic.org/t/mautic-is-not-sending-email/4684>\
**Category:** Product Support\
**Created:** [July 30, 2016, 10:27pm UTC](https://forum.mautic.org/t/mautic-is-not-sending-email/4684 "2016-07-30T22:27:36Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![gowen](https://avatars.discourse-cdn.com/v4/letter/g/b5ac83/32.png) [@gowen](https://forum.mautic.org/u/gowen)\
**Post date:** [July 30, 2016, 10:27pm UTC](https://forum.mautic.org/t/mautic-is-not-sending-email/4684/1 "2016-07-30T22:27:36Z")

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I have created a very basic process but it is not working - Basic auto responder process  
  
  
  
I created a landing page that collect users information and then immediately send them a welcome email.  
  
Mautic is not sending then the welcome email.  
  
I have looked into my cron log and there is no error message.  
  
This is what I get in my cron job  
  
  
  
" X-Powered-By: PHP/5.6.23  
  
Content-type: text/html; charset=UTF-8"  
  
  
  
Initially I got the message about mautic not queuing messages so I went into email setting and entered some values.  
  
  
  
I am using Amazon SES to send the emails  
  
  
  
I see the user being added to contact - not into the right segment though but the welcome email is not being sent please help.  
  
  
  
Is there something I should I am not doing right.  
  
  
  
ALso is there are reason the contact is collected but not placed in he right segment?

---

<div class="post-metadata">

**Author:** ![gowen](https://avatars.discourse-cdn.com/v4/letter/g/b5ac83/32.png) [@gowen](https://forum.mautic.org/u/gowen)\
**Post date:** [July 30, 2016, 10:27pm UTC](https://forum.mautic.org/t/mautic-is-not-sending-email/4684/2 "2016-07-30T22:27:36Z")

</div>

I have created a very basic process but it is not working - Basic auto responder process

I created a landing page that collect users information and then immediately send them a welcome email.  
Mautic is not sending then the welcome email.  
I have looked into my cron log and there is no error message.  
This is what I get in my cron job

" X-Powered-By: PHP/5.6.23  
Content-type: text/html; charset=UTF-8"

Initially I got the message about mautic not queuing messages so I went into email setting and entered some values.

I am using Amazon SES to send the emails

I see the user being added to contact - not into the right segment though but the welcome email is not being sent please help.

Is there something I should I am not doing right.

ALso is there are reason the contact is collected but not placed in he right segment?