# Mautic is not set to queue email.
**URL:** https://forum.mautic.org/t/mautic-is-not-set-to-queue-email/5197
**Category:** Product Support
**Created:** [April 8, 2016, 1:14pm UTC](https://forum.mautic.org/t/mautic-is-not-set-to-queue-email/5197 "2016-04-08T13:14:25Z")
**Posts on this page:** 18
**Page:** 1
### Author:  [@CraigM](https://forum.mautic.org/u/CraigM)
#### Post date: [April 8, 2016, 1:14pm UTC](https://forum.mautic.org/t/mautic-is-not-set-to-queue-email/5197/1 "2016-04-08T13:14:25Z")
Mautic is not set to queue email.
I want to configure Mautic to send batches of emails a specific times and days.
This is a fresh install on a Hostgator Shared Server. I have never used Mautic before.
I created the Mautic mySql database through my C Pannel without a problem.
After that the Mautic installation seemed to go flawlessly.
I then created the following Cron Jobs using my Hostgator C Pannel information:
/opt/php56/bin/php /home1/abc/public\_html/mautic/app/console mautic:leadlists:update --env=prod
/opt/php56/bin/php /home1/abc/public\_html/mautic/app/console mautic:campaigns:update -f --env=prod
/opt/php56/bin/php /home1/abc/public\_html/mautic/app/console mautic:campaigns:trigger -f --env=prod
/opt/php56/bin/php /home1/abc/public\_html/mautic/app/console mautic:email:process --env=prod
I added a lead and ran Cron Jobs, “Rebuilding leads for list 1”. I received an email reflecting the rebuild.
My Mautic logs (/public\_html/mautic/app/logs) are empty.
The Cron Job mautic:email:process --env=prod is telling that Mautic is not set to queue email.
I think I need to change the Mautic Configuration but I do not know where to look. When I open the cog in the upper right hand corner of the Mautic Dashboard it takes me to a general Configuration screen for 1. System; 2. API; 3. Email; 4. Landing and 5. mPower.
I think I am in the wrong place.
Any advice would be a great help. CraigM
---
### Author:  [@hailong](https://forum.mautic.org/u/hailong)
#### Post date: [April 14, 2016, 7:20am UTC](https://forum.mautic.org/t/mautic-is-not-set-to-queue-email/5197/2 "2016-04-14T07:20:24Z")
Go to “Email Settings”, then there would be a dropdown named “How should email be handled?”
Also make sure the web server process has correct right permission on the following directories:
drwxr-xr-x 4 apache apache 4096 Mar 30 16:51 cache
drwxr-xr-x 2 apache apache 4096 Mar 30 09:20 config
drwxr-xr-x 2 apache apache 4096 Apr 14 08:40 logs
drwxr-xr-x 3 apache apache 4096 Apr 11 11:47 spool
---
### Author:  [@CraigM](https://forum.mautic.org/u/CraigM)
#### Post date: [April 14, 2016, 1:59pm UTC](https://forum.mautic.org/t/mautic-is-not-set-to-queue-email/5197/3 "2016-04-14T13:59:05Z")
Thanks!
---
### Author:  [@CraigM](https://forum.mautic.org/u/CraigM)
#### Post date: [April 8, 2016, 1:14pm UTC](https://forum.mautic.org/t/mautic-is-not-set-to-queue-email/5197/4 "2016-04-08T13:14:25Z")
Mautic is not set to queue email.
I want to configure Mautic to send batches of emails a specific times and days.
This is a fresh install on a Hostgator Shared Server. I have never used Mautic before.
I created the Mautic mySql database through my C Pannel without a problem.
After that the Mautic installation seemed to go flawlessly.
I then created the following Cron Jobs using my Hostgator C Pannel information:
/opt/php56/bin/php /home1/abc/public\_html/mautic/app/console mautic:leadlists:update --env=prod
/opt/php56/bin/php /home1/abc/public\_html/mautic/app/console mautic:campaigns:update -f --env=prod
/opt/php56/bin/php /home1/abc/public\_html/mautic/app/console mautic:campaigns:trigger -f --env=prod
/opt/php56/bin/php /home1/abc/public\_html/mautic/app/console mautic:email:process --env=prod
I added a lead and ran Cron Jobs, “Rebuilding leads for list 1”. I received an email reflecting the rebuild.
My Mautic logs (/public\_html/mautic/app/logs) are empty.
The Cron Job mautic:email:process --env=prod is telling that Mautic is not set to queue email.
I think I need to change the Mautic Configuration but I do not know where to look. When I open the cog in the upper right hand corner of the Mautic Dashboard it takes me to a general Configuration screen for 1. System; 2. API; 3. Email; 4. Landing and 5. mPower.
I think I am in the wrong place.
Any advice would be a great help. CraigM
---
### Author:  [@system](https://forum.mautic.org/u/system)
#### Post date: [April 9, 2016, 10:37am UTC](https://forum.mautic.org/t/mautic-is-not-set-to-queue-email/5197/5 "2016-04-09T10:37:05Z")
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### Author:  [@CraigM](https://forum.mautic.org/u/CraigM)
#### Post date: [April 9, 2016, 5:50pm UTC](https://forum.mautic.org/t/mautic-is-not-set-to-queue-email/5197/6 "2016-04-09T17:50:09Z")
Any advice would be greatly appreciated.
CraigM
---
### Author:  [@logprod](https://forum.mautic.org/u/logprod)
#### Post date: [December 22, 2020, 7:32pm UTC](https://forum.mautic.org/t/mautic-is-not-set-to-queue-email/5197/7 "2020-12-22T19:32:12Z")
I have read many people having the same issue (including myself) and its been 4 years without any assistance. Is Mautic is no longer supported? If there is still anyone out there which has any knowledge, feedback would be greatly appreciated.
---
### Author:  [@mikew](https://forum.mautic.org/u/mikew)
#### Post date: [December 23, 2020, 8:32am UTC](https://forum.mautic.org/t/mautic-is-not-set-to-queue-email/5197/8 "2020-12-23T08:32:32Z")
Hi there. Mautic is very much alive and active and working pretty well. I have not read through the entire thread here but what seems to be your exact issue, maybe we can help.
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### Author:  [@logprod](https://forum.mautic.org/u/logprod)
#### Post date: [December 23, 2020, 8:56am UTC](https://forum.mautic.org/t/mautic-is-not-set-to-queue-email/5197/9 "2020-12-23T08:56:43Z")
Mike, wonderful to hear from you and thanks for taking the time to chime in. I’m thrilled to hear that there is still some support available for Mautic, as it most certainly deserves accolades on it accomplishments so far.
The first issue I have run into on the new install is what so many others have already stated about Segments not sending and staying in the cue. I have searched deep into the threads and have found no solution to fix. I have been able to fire off the cron job through the terminal in cpanel, but it doesn’t seem fire off within Mautic. I have contacted our hosting company where are server is and all they can give me is that when they run it they get “Mautic is not set to queue email.”
I’m sure it is a pretty basic setting somewhere hidden, but beyond me knowledge. 30+ hours trying to solve so any help you may offer is GREATLY appreciated.
---
### Author:  [@logprod](https://forum.mautic.org/u/logprod)
#### Post date: [December 23, 2020, 8:57am UTC](https://forum.mautic.org/t/mautic-is-not-set-to-queue-email/5197/10 "2020-12-23T08:57:24Z")
Mike, wonderful to hear from you and thanks for taking the time to chime in. I’m thrilled to hear that there is still some support available for Mautic, as it most certainly deserves accolades on it accomplishments so far.
The first issue I have run into on the new install is what so many others have already stated about Segments not sending and staying in the cue. I have searched deep into the threads and have found no solution to fix. I have been able to fire off the cron job through the terminal in cpanel, but it doesn’t seem fire off within Mautic. I have contacted our hosting company where are server is and all they can give me is that when they run it they get “Mautic is not set to queue email.”
I’m sure it is a pretty basic setting somewhere hidden, but beyond me knowledge. 30+ hours trying to solve so any help you may offer is GREATLY appreciated.
---
### Author:  [@mikew](https://forum.mautic.org/u/mikew)
#### Post date: [December 23, 2020, 9:02am UTC](https://forum.mautic.org/t/mautic-is-not-set-to-queue-email/5197/11 "2020-12-23T09:02:47Z")
Hi,
I am using Digital Ocean so have direct access which makes things much easier, I know some people have had similar issues with managed hosting…
Have you set up Mautic to queue emails ?
In Settings-\>Configuration-\> Email Settings is where this is set (under how should emails be handled):
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### Author:  [@k0styan](https://forum.mautic.org/u/k0styan)
#### Post date: [December 23, 2020, 9:17am UTC](https://forum.mautic.org/t/mautic-is-not-set-to-queue-email/5197/12 "2020-12-23T09:17:00Z")
Hi
I have same issue too. In config Queue is enabled, but mautic still not process mails
In config file is set:
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### Author:  [@logprod](https://forum.mautic.org/u/logprod)
#### Post date: [December 23, 2020, 9:54am UTC](https://forum.mautic.org/t/mautic-is-not-set-to-queue-email/5197/13 "2020-12-23T09:54:25Z")
The settings are set to “cued”. This seems to be when creating segment email campaigns for a future time.
I sent up a segment/broadcast email, set time. .save/close. .it’s throw into the “pending”
> **[Emails | Mautic](https://www.awesomescreenshot.com/image/5843754/58fea2a85d974d9329d05ba79a4cfd02)**
>
> Awesome Screenshot
When the scheduled time hits, the yellow clock is gone, but the emails are still listed as “pending” and no emails have been sent (right now I have them sending to three of my email addresses as a test).
If I run mautic:broadcasts:send within the cpanel terminal emails are sent.
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### Author:  [@mikew](https://forum.mautic.org/u/mikew)
#### Post date: [December 23, 2020, 10:14am UTC](https://forum.mautic.org/t/mautic-is-not-set-to-queue-email/5197/14 "2020-12-23T10:14:15Z")
When setting a segment email to publish at a certain time, all it does is publish it, it will not send the email for you. This was confusing to me as well until I realised all it does is ‘publish’ the email, you still need to go ahead and click send.
If you want to schedule something go with campaign mailers and a campaign
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### Author:  [@k0styan](https://forum.mautic.org/u/k0styan)
#### Post date: [December 23, 2020, 11:20am UTC](https://forum.mautic.org/t/mautic-is-not-set-to-queue-email/5197/15 "2020-12-23T11:20:21Z")
[mikew](https://forum.mautic.org/u/mikew)
thank you for useful comment, now I understand how it works
but still have problem with smtp server
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### Author:  [@mikew](https://forum.mautic.org/u/mikew)
#### Post date: [December 23, 2020, 2:17pm UTC](https://forum.mautic.org/t/mautic-is-not-set-to-queue-email/5197/16 "2020-12-23T14:17:12Z")
great happy it helps, what’s the issue with smtp ?
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### Author:  [@mackyk13](https://forum.mautic.org/u/mackyk13)
#### Post date: [January 15, 2021, 7:43am UTC](https://forum.mautic.org/t/mautic-is-not-set-to-queue-email/5197/17 "2021-01-15T07:43:13Z")
Hi Mike
Thank you for your contribution, also new on this platform and need help on the above. i have published as above and the emails as you rightly stated did not go. Were do i then go to click send?
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### Author:  [@mikew](https://forum.mautic.org/u/mikew)
#### Post date: [January 15, 2021, 8:29am UTC](https://forum.mautic.org/t/mautic-is-not-set-to-queue-email/5197/18 "2021-01-15T08:29:02Z")
Hi there,
I have looked over this thread, if you could describe exactly what you have setup, what email types (template or segment) and what the problem is.
Also check your email settings and let me know