# Mautic is not triggering Crons and Email Campaigns are not Firing on time **URL:** \ **Category:** Product Support\ **Created:** [June 1, 2020, 8:01am UTC](https://forum.mautic.org/t/mautic-is-not-triggering-crons-and-email-campaigns-are-not-firing-on-time/14582 "2020-06-01T08:01:31Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![masilat](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/masilat/32/2476_2.png) [@masilat](https://forum.mautic.org/u/masilat)\ **Post date:** [June 1, 2020, 8:01am UTC](https://forum.mautic.org/t/mautic-is-not-triggering-crons-and-email-campaigns-are-not-firing-on-time/14582/1 "2020-06-01T08:01:31Z")
My Mautic version is: 2.12.0 My PHP version is: 7.1.30 My problem: - Mautic is not sending email using Sendgrid email API. - I am sending a campaign email to a larger contact list around 50K a day and 3 emails a week. So, It’s 150K contact emails a week. - I am not using Mautic to track web analytics or anything, just using it to send emails - I have uploaded and segmented all contact manually. These are the cron jobs - #0,15,30,45 \* \* \* \* su daemon -s /bin/sh -c “/opt/bitnami/php/bin/php -q /opt/bitnami/apps/mautic/htdocs/app/console mautic:segments:update” - #5,20,35,50 \* \* \* \* su daemon -s /bin/sh -c “/opt/bitnami/php/bin/php -q /opt/bitnami/apps/mautic/htdocs/app/console mautic:campaigns:rebuild” - #0,15,30,45 \* \* \* \* sudo su daemon -s /bin/sh -c “/opt/bitnami/php/bin/php -q /opt/bitnami/apps/mautic/htdocs/app/console mautic:email:fetch” There is something with my cron jobs. I need your advise to set the cron jobs for larger segments and bulk email. Also, how frequently should I run cache: **sudo su daemon -s /bin/bash -c "/opt/bitnami/php/bin/php /opt/bitnami/apps/mautic/htdocs/app/console cache:clear --env=prod"** ---
**Author:** ![ravinayag](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/ravinayag/32/412_2.png) [@ravinayag](https://forum.mautic.org/u/ravinayag)\ **Post date:** [June 3, 2020, 7:07pm UTC](https://forum.mautic.org/t/mautic-is-not-triggering-crons-and-email-campaigns-are-not-firing-on-time/14582/2 "2020-06-03T19:07:02Z")
1, Can you try out by removing the ‘#’ in the cron job file. 2, what happening if you run manually in CLI mode with `sudo su daemon -s /bin/sh -c “/opt/bitnami/php/bin/php -q /opt/bitnami/apps/mautic/htdocs/app/console mautic:email:fetch` ---
**Author:** ![masilat](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/masilat/32/2476_2.png) [@masilat](https://forum.mautic.org/u/masilat)\ **Post date:** [June 4, 2020, 2:22pm UTC](https://forum.mautic.org/t/mautic-is-not-triggering-crons-and-email-campaigns-are-not-firing-on-time/14582/3 "2020-06-04T14:22:24Z")
Thanks for your response. I have ‘#’ from cron job file and it is working. Now, I need to set day and time because I only need to send 3 emails a week. If run it manually, It is working. But, I need to make it automated. ---
**Author:** ![ravinayag](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/ravinayag/32/412_2.png) [@ravinayag](https://forum.mautic.org/u/ravinayag)\ **Post date:** [June 10, 2020, 11:05am UTC](https://forum.mautic.org/t/mautic-is-not-triggering-crons-and-email-campaigns-are-not-firing-on-time/14582/4 "2020-06-10T11:05:22Z")
Cool, Just update if your issue get resolved. Thanks ---
**Author:** ![masilat](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/masilat/32/2476_2.png) [@masilat](https://forum.mautic.org/u/masilat)\ **Post date:** [June 11, 2020, 9:55am UTC](https://forum.mautic.org/t/mautic-is-not-triggering-crons-and-email-campaigns-are-not-firing-on-time/14582/5 "2020-06-11T09:55:21Z")
I am getting error in the log file. [2020-06-03 20:05:02] mautic.ERROR: SendGrid response: 400 {“response”:"[object] (SendGrid\Response: {})"} [2020-06-03 20:05:02] mautic.ERROR: [MAIL ERROR] Substitutions are limited to 10000 bytes per personalization block. (send); **Email Addresses Removed** {“exception”:"[object] (Swift\_TransportException(code: 0): Substitutions are limited to 10000 bytes per personalization block. at /opt/bitnami/apps/mautic/htdocs/app/bundles/EmailBundle/Swiftmailer/SendGrid/SendGridApiFacade.php:61)"} [2020-06-03 20:05:02] mautic.ERROR: SendGrid response: 400 {“response”:"[object] (SendGrid\Response: {})"} [2020-06-03 20:05:02] mautic.ERROR: [MAIL ERROR] Substitutions are limited to 10000 bytes per personalization block. (send); {“exception”:"[object] (Swift\_TransportException(code: 0): Substitutions are limited to 10000 bytes per personalization block. at /opt/bitnami/apps/mautic/htdocs/app/bundles/EmailBundle/Swiftmailer/SendGrid/SendGridApiFacade.php:61)"} [2020-06-03 20:22:22] mautic.NOTICE: Symfony\Component\Console\Exception\RuntimeException: The “–force” option does not exist. (uncaught exception) at /opt/bitnami/apps/mautic/htdocs/vendor/symfony/console/Input/ArgvInput.php line 217 while running console command `mautic:email:fetch` [2020-06-03 20:22:37] mautic.NOTICE: Symfony\Component\Console\Exception\RuntimeException: Too many arguments, expected arguments “command”. (uncaught exception) at /opt/bitnami/apps/mautic/htdocs/vendor/symfony/console/Input/ArgvInput.php line 182 while running console command `mautic:email:fetch` ---
**Author:** ![ashishajmani](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/ashishajmani/32/608_2.png) [@ashishajmani](https://forum.mautic.org/u/ashishajmani)\ **Post date:** [May 8, 2021, 11:56am UTC](https://forum.mautic.org/t/mautic-is-not-triggering-crons-and-email-campaigns-are-not-firing-on-time/14582/6 "2021-05-08T11:56:06Z")
Contact Replies is working only when monitored folder as chosen as INBOX If I chose any custom folder, Contact Replies is not working Any Ideas anyone ?