# Mautic is offline

**URL:** https://forum.mautic.org/t/mautic-is-offline/17309
**Category:** General Discussion
**Created:** [December 6, 2020, 8:01pm UTC](https://forum.mautic.org/t/mautic-is-offline/17309 "2020-12-06T20:01:59Z")
**Posts on this page:** 2
**Page:** 1

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### Author: ![pcs](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/pcs/32/1128_2.png) [@pcs](https://forum.mautic.org/u/pcs)
#### Post date: [December 6, 2020, 8:01pm UTC](https://forum.mautic.org/t/mautic-is-offline/17309/1 "2020-12-06T20:01:59Z")

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## The site is currently offline due to encountering an error. If the problem persists, please contact the system administrator.

#### System administrators, check server logs for errors.

Check log and this is what is showing but don’t know what to do?

[06-Dec-2020 19:39:41 UTC] PHP Warning: mkdir(): Permission denied in /home4/erbornb2/providencesilverco.com/mautic/vendor/swiftmailer/swiftmailer/lib/classes/Swift/FileSpool.php on line 41

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### Author: ![mikew](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/mikew/32/5156_2.png) [@mikew](https://forum.mautic.org/u/mikew)
#### Post date: [December 7, 2020, 6:10am UTC](https://forum.mautic.org/t/mautic-is-offline/17309/2 "2020-12-07T06:10:51Z")

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try chown the entire mautic directory again chown -R www-data:www-data /var/www/mautic