# Mautic.net: My account is down

**URL:** <https://forum.mautic.org/t/mautic-net-my-account-is-down/8648>\
**Category:** General Discussion\
**Created:** [June 2, 2017, 6:23pm UTC](https://forum.mautic.org/t/mautic-net-my-account-is-down/8648 "2017-06-02T18:23:00Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![Hasse](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/hasse/32/187_2.png) [@Hasse](https://forum.mautic.org/u/Hasse)\
**Post date:** [June 2, 2017, 6:23pm UTC](https://forum.mautic.org/t/mautic-net-my-account-is-down/8648/1 "2017-06-02T18:23:00Z")

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Hi, my account on [mautic.net](http://mautic.net) is down.  
  
Is there anywhere I can get support?  
  
  
  
Error:  
  
The site is currently offline due to encountering an error. If the problem persists, please contact the system administrator.  
  
System administrators, check server logs for errors.  
  
  
  
Copyright 2017 Mautic, Inc

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**Author:** ![Hasse](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/hasse/32/187_2.png) [@Hasse](https://forum.mautic.org/u/Hasse)\
**Post date:** [June 2, 2017, 6:23pm UTC](https://forum.mautic.org/t/mautic-net-my-account-is-down/8648/2 "2017-06-02T18:23:00Z")

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Hi, my account on [mautic.net](http://mautic.net) is down.  
Is there anywhere I can get support?

Error:  
The site is currently offline due to encountering an error. If the problem persists, please contact the system administrator.  
System administrators, check server logs for errors.

Copyright 2017 Mautic, Inc

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**Author:** ![ninjoan](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/ninjoan/32/1005_2.png) [@ninjoan](https://forum.mautic.org/u/ninjoan)\
**Post date:** [June 2, 2017, 6:35pm UTC](https://forum.mautic.org/t/mautic-net-my-account-is-down/8648/3 "2017-06-02T18:35:06Z")

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[https://status.mautic.com/](https://status.mautic.com/)

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**Author:** ![Hasse](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/hasse/32/187_2.png) [@Hasse](https://forum.mautic.org/u/Hasse)\
**Post date:** [June 2, 2017, 6:57pm UTC](https://forum.mautic.org/t/mautic-net-my-account-is-down/8648/4 "2017-06-02T18:57:04Z")

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Yes, they had some maintenance today.  
Somehow my account probably got affected and I have been looking for a way to contact a [mautic.net](http://mautic.net) Helpdesk, but with no luck.

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**Author:** ![Hasse](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/hasse/32/187_2.png) [@Hasse](https://forum.mautic.org/u/Hasse)\
**Post date:** [June 2, 2017, 7:08pm UTC](https://forum.mautic.org/t/mautic-net-my-account-is-down/8648/5 "2017-06-02T19:08:24Z")

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Ok, I managed to solve the problem myself.

Went to the Dashboard -\> My Accounts -\> Edit -\> Subdomain:  
Changed the subdomain to something temporary like: mysub1  
Saved and the changed the subdomain back to: mysub

I can now login again and the site seems to work.