# Mautic not correctly recognizing email opens or reads

**URL:** https://forum.mautic.org/t/mautic-not-correctly-recognizing-email-opens-or-reads/33945
**Category:** Product Support
**Created:** [October 28, 2024, 12:53am UTC](https://forum.mautic.org/t/mautic-not-correctly-recognizing-email-opens-or-reads/33945 "2024-10-28T00:53:00Z")
**Posts on this page:** 1
**Page:** 1

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### Author: ![sks81](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/sks81/32/12605_2.png) [@sks81](https://forum.mautic.org/u/sks81)
#### Post date: [October 28, 2024, 12:53am UTC](https://forum.mautic.org/t/mautic-not-correctly-recognizing-email-opens-or-reads/33945/1 "2024-10-28T00:53:00Z")

</div>

**Your software**  
My Mautic version is: 5.1.1  
My PHP version is: 8.1  
My Database type and version is: mysql

**Your problem**  
My problem is:

ive sent out a few test emails to some of my own emails. Some i just deleted, some i opened and closed after about 10 second, some 1 min and a few i responded to. However when i go to the emails section under channels, it shows 25 sent, 0 read and 0% read when i know thats definitely not the case. What is the definition of read? Why this is important is i have some automations set up in my campaign to follow up with the user if they havent read the email yet. Any ideas?

These errors are showing in the log:

Steps I have tried to fix the problem: