# Mautic not recognizing bounces (sendgrid) **URL:** \ **Category:** Product Support\ **Created:** [July 19, 2016, 12:18pm UTC](https://forum.mautic.org/t/mautic-not-recognizing-bounces-sendgrid/4554 "2016-07-19T12:18:42Z")\ **Posts on this page:** 11\ **Page:** 1
**Author:** ![paulofelix](https://avatars.discourse-cdn.com/v4/letter/p/e47774/32.png) [@paulofelix](https://forum.mautic.org/u/paulofelix)\ **Post date:** [July 19, 2016, 12:18pm UTC](https://forum.mautic.org/t/mautic-not-recognizing-bounces-sendgrid/4554/1 "2016-07-19T12:18:42Z")
Hi Guys, I’m using Mautic via [mautic.com](http://mautic.com) and sending e-mails thru Sendgrid integration. I noticed that, when sending thru Sendgrid, Mautic does not recognize hard bounces such as “account does not exists”. Is there something that I need to configure at my Sendgrid account or Mautic STILL do not recognize these situations automatically? How is Mautic’s behavior when using Amazon SES? tks! ---
**Author:** ![paulofelix](https://avatars.discourse-cdn.com/v4/letter/p/e47774/32.png) [@paulofelix](https://forum.mautic.org/u/paulofelix)\ **Post date:** [July 19, 2016, 12:18pm UTC](https://forum.mautic.org/t/mautic-not-recognizing-bounces-sendgrid/4554/2 "2016-07-19T12:18:42Z")
Hi Guys, I’m using Mautic via [mautic.com](http://mautic.com) and sending e-mails thru Sendgrid integration. I noticed that, when sending thru Sendgrid, Mautic does not recognize hard bounces such as “account does not exists”. Is there something that I need to configure at my Sendgrid account or Mautic STILL do not recognize these situations automatically? How is Mautic’s behavior when using Amazon SES? tks! ---
**Author:** ![ninjoan](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/ninjoan/32/1005_2.png) [@ninjoan](https://forum.mautic.org/u/ninjoan)\ **Post date:** [July 19, 2016, 12:26pm UTC](https://forum.mautic.org/t/mautic-not-recognizing-bounces-sendgrid/4554/3 "2016-07-19T12:26:56Z")
@paulofelix But can you see the bounce report in Sendgrid? ---
**Author:** ![paulofelix](https://avatars.discourse-cdn.com/v4/letter/p/e47774/32.png) [@paulofelix](https://forum.mautic.org/u/paulofelix)\ **Post date:** [July 19, 2016, 12:30pm UTC](https://forum.mautic.org/t/mautic-not-recognizing-bounces-sendgrid/4554/4 "2016-07-19T12:30:04Z")
Hi @ninjoan! Yes, I can see tha bounces in Sendgrid. I also enabled Sendgrid to CC me the bounced e-mails - by using this tactic I have information in both sides. By checking some of the bounced emails that came to my inbox, I noticed that Mautic did not recognized them as bounced - this is the reason of my doubt… ---
**Author:** ![ninjoan](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/ninjoan/32/1005_2.png) [@ninjoan](https://forum.mautic.org/u/ninjoan)\ **Post date:** [July 19, 2016, 12:32pm UTC](https://forum.mautic.org/t/mautic-not-recognizing-bounces-sendgrid/4554/5 "2016-07-19T12:32:34Z")
Oh right so the contact in your Mautic don’t have the “Do Not Contact” Label right? @paulofelix ---
**Author:** ![paulofelix](https://avatars.discourse-cdn.com/v4/letter/p/e47774/32.png) [@paulofelix](https://forum.mautic.org/u/paulofelix)\ **Post date:** [July 19, 2016, 12:37pm UTC](https://forum.mautic.org/t/mautic-not-recognizing-bounces-sendgrid/4554/6 "2016-07-19T12:37:25Z")
No… and also don’t have the label “E-mail bounced”. In my 1st campaign using [Mautic.com](http://Mautic.com) I used Mautic as a email provider - in this case the system recognizes bounces. There were several emails marked with the “e-mail bounced” label in my 1st campaign - and after testing then, they were really wrong. But the same label is not applied when using Sendgrid, that’s the point. ---
**Author:** ![autombot](https://avatars.discourse-cdn.com/v4/letter/a/c68b51/32.png) [@autombot](https://forum.mautic.org/u/autombot)\ **Post date:** [September 1, 2016, 2:07pm UTC](https://forum.mautic.org/t/mautic-not-recognizing-bounces-sendgrid/4554/7 "2016-09-01T14:07:52Z")
Why do I feel like most of the questions in these forums NEVER get answered or solved?? ---
**Author:** ![marzio](https://avatars.discourse-cdn.com/v4/letter/m/ed655f/32.png) [@marzio](https://forum.mautic.org/u/marzio)\ **Post date:** [September 27, 2016, 6:54am UTC](https://forum.mautic.org/t/mautic-not-recognizing-bounces-sendgrid/4554/8 "2016-09-27T06:54:46Z")
@kuzmany will this work with sendgrid? [http://your-mautic.com/mailer/sendgrid/callback](http://your-mautic.com/mailer/sendgrid/callback) ---
**Author:** ![Karan\_Soekhram](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/karan_soekhram/32/4306_2.png) [@Karan\_Soekhram](https://forum.mautic.org/u/Karan_Soekhram)\ **Post date:** [April 20, 2017, 7:43pm UTC](https://forum.mautic.org/t/mautic-not-recognizing-bounces-sendgrid/4554/9 "2017-04-20T19:43:26Z")
+1 ---
**Author:** ![Urano](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/urano/32/164_2.png) [@Urano](https://forum.mautic.org/u/Urano)\ **Post date:** [April 27, 2017, 11:05pm UTC](https://forum.mautic.org/t/mautic-not-recognizing-bounces-sendgrid/4554/10 "2017-04-27T23:05:50Z")
@marzio I think do not works… [http://your-mautic.com/mailer/sendgrid/callback](http://your-mautic.com/mailer/sendgrid/callback) ---
**Author:** ![silavapi](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/silavapi/32/7424_2.png) [@silavapi](https://forum.mautic.org/u/silavapi)\ **Post date:** [October 17, 2019, 3:51pm UTC](https://forum.mautic.org/t/mautic-not-recognizing-bounces-sendgrid/4554/11 "2019-10-17T15:51:02Z")