# mautic not registering visitors

**URL:** <https://forum.mautic.org/t/mautic-not-registering-visitors/4021>\
**Category:** Product Support\
**Created:** [May 28, 2016, 7:58pm UTC](https://forum.mautic.org/t/mautic-not-registering-visitors/4021 "2016-05-28T19:58:53Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![dragonauta](https://avatars.discourse-cdn.com/v4/letter/d/3be4f8/32.png) [@dragonauta](https://forum.mautic.org/u/dragonauta)\
**Post date:** [May 28, 2016, 7:58pm UTC](https://forum.mautic.org/t/mautic-not-registering-visitors/4021/1 "2016-05-28T19:58:53Z")

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Hi.  
  
I’ve installed version 1.2.4 and configured as per documentation.  
  
Mautic is on Debian Lenny.  
  
Just created a list and a form, I didn’t started with point, campaigns…  
  
  
  
Configured my website (a wordpress) with mautic plugin and started to log visitors;  
  
several anonymous and some registered that filled the form.  
  
  
  
I can access mtracking.gif image (I see it on source code on my website’s pages)  
  
also can access if I copy&paste url.  
  
  
  
Recently did a backup of mautic and upgraded to 1.4.0  
  
I had no problem in the process, as I don’t have campaigns nor emails so far.  
  
But, visitors stop logging. Last activity is March 18.  
  
  
  
cron jobs are working. I can launch them manually and can see them on my syslog file  
  
No errors.  
  
No permission problems with mautic folders.  
  
I don’t know what happened.

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<div class="post-metadata">

**Author:** ![dragonauta](https://avatars.discourse-cdn.com/v4/letter/d/3be4f8/32.png) [@dragonauta](https://forum.mautic.org/u/dragonauta)\
**Post date:** [May 28, 2016, 7:58pm UTC](https://forum.mautic.org/t/mautic-not-registering-visitors/4021/2 "2016-05-28T19:58:53Z")

</div>

Hi.  
I’ve installed version 1.2.4 and configured as per documentation.  
Mautic is on Debian Lenny.  
Just created a list and a form, I didn’t started with point, campaigns…

Configured my website (a wordpress) with mautic plugin and started to log visitors;  
several anonymous and some registered that filled the form.

I can access mtracking.gif image (I see it on source code on my website’s pages)  
also can access if I copy&paste url.

Recently did a backup of mautic and upgraded to 1.4.0  
I had no problem in the process, as I don’t have campaigns nor emails so far.  
But, visitors stop logging. Last activity is March 18.

cron jobs are working. I can launch them manually and can see them on my syslog file  
No errors.  
No permission problems with mautic folders.  
I don’t know what happened.

---

<div class="post-metadata">

**Author:** ![dragonauta](https://avatars.discourse-cdn.com/v4/letter/d/3be4f8/32.png) [@dragonauta](https://forum.mautic.org/u/dragonauta)\
**Post date:** [May 31, 2016, 9:02am UTC](https://forum.mautic.org/t/mautic-not-registering-visitors/4021/3 "2016-05-31T09:02:59Z")

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Just an update.  
Yesterday added JS code to wordpress.  
I can see and access both tracking pixel and mtc.js.  
But still no visitors.

Odd enough is that in wordpress dashboard I can see 20-30 visitors every day.