# Mautic Not sending emails **URL:** \ **Category:** Product Support\ **Created:** [May 3, 2018, 11:53am UTC](https://forum.mautic.org/t/mautic-not-sending-emails/10471 "2018-05-03T11:53:26Z")\ **Posts on this page:** 4\ **Page:** 1
**Author:** ![mediamix](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/mediamix/32/679_2.png) [@mediamix](https://forum.mautic.org/u/mediamix)\ **Post date:** [May 3, 2018, 11:53am UTC](https://forum.mautic.org/t/mautic-not-sending-emails/10471/1 "2018-05-03T11:53:26Z")
I noticed that mautic stopped sending emails when someone filled out a form on our website. After doing some research, I found that the entries I made to the cron job were not in the daemon user but the root user. I moved them to daemon Still no emails. If I run “service cron status”, The following displays May 03 12:47:01 ubuntu-1 CRON[18355]: pam\_unix(cron:session): session opened for user daemon by (uid=0) May 03 12:47:01 ubuntu-1 CRON[18356]: pam\_unix(cron:session): session opened for user daemon by (uid=0) May 03 12:47:01 ubuntu-1 CRON[18357]: (daemon) CMD (/usr/local/ispconfig/server/cron.sh 2\>&1 | while read line; do echo `/bin/date` “$line” \>\> /va$) May 03 12:47:01 ubuntu-1 CRON[18358]: (daemon) CMD (/usr/local/ispconfig/server/server.sh 2\>&1 | while read line; do echo `/bin/date` “$line” \>\> /$) May 03 12:47:01 ubuntu-1 CRON[18355]: pam\_unix(cron:session): session closed for user daemon May 03 12:48:01 ubuntu-1 CRON[18382]: pam\_unix(cron:session): session opened for user daemon by (uid=0) May 03 12:48:01 ubuntu-1 CRON[18383]: pam\_unix(cron:session): session opened for user daemon by (uid=0) May 03 12:48:01 ubuntu-1 CRON[18384]: (daemon) CMD (/usr/local/ispconfig/server/cron.sh 2\>&1 | while read line; do echo `/bin/date` “$line” \>\> /va$) May 03 12:48:01 ubuntu-1 CRON[18385]: (daemon) CMD (/usr/local/ispconfig/server/server.sh 2\>&1 | while read line; do echo `/bin/date` “$line” \>\> /$) May 03 12:48:01 ubuntu-1 CRON[18382]: pam\_unix(cron:session): session closed for user daemon Just ran it again and got this: mediamix@ubuntu-1:~$ service cron status ● cron.service - Regular background program processing daemon Loaded: loaded (/lib/systemd/system/cron.service; enabled; vendor preset: ena Active: active (running) since Wed 2018-05-02 11:55:33 EDT; 24h ago Docs: man:cron(8) Main PID: 1518 (cron) Tasks: 1 Memory: 11.4G CPU: 19min 11.231s CGroup: /system.slice/cron.service └─1518 /usr/sbin/cron -f May 03 12:50:03 ubuntu-1 getmail[18433]: getmailOperationError error (POP error May 03 12:50:05 ubuntu-1 getmail[18433]: getmailOperationError error (POP error May 03 12:50:07 ubuntu-1 getmail[18433]: getmailOperationError error (POP error May 03 12:50:09 ubuntu-1 getmail[18433]: getmailOperationError error (POP error May 03 12:50:11 ubuntu-1 getmail[18433]: getmailOperationError error (POP error May 03 12:50:13 ubuntu-1 getmail[18433]: getmailOperationError error (POP error May 03 12:50:15 ubuntu-1 getmail[18433]: getmailOperationError error (POP error May 03 12:50:21 ubuntu-1 getmail[18433]: getmailOperationError error (POP error May 03 12:50:23 ubuntu-1 getmail[18433]: getmailOperationError error (POP error May 03 12:50:25 ubuntu-1 getmail[18433]: getmailOperationError error (POP error lines 1-21/21 (END)…skipping… ● cron.service - Regular background program processing daemon Loaded: loaded (/lib/systemd/system/cron.service; enabled; vendor preset: enabled) Active: active (running) since Wed 2018-05-02 11:55:33 EDT; 24h ago Docs: man:cron(8) Main PID: 1518 (cron) Tasks: 1 Memory: 11.4G CPU: 19min 11.231s CGroup: /system.slice/cron.service └─1518 /usr/sbin/cron -f May 03 12:50:03 ubuntu-1 getmail[18433]: getmailOperationError error (POP error (-ERR [AUTH] Authentication failed.)) May 03 12:50:05 ubuntu-1 getmail[18433]: getmailOperationError error (POP error (-ERR [AUTH] Authentication failed.)) May 03 12:50:07 ubuntu-1 getmail[18433]: getmailOperationError error (POP error (-ERR [AUTH] Authentication failed.)) May 03 12:50:09 ubuntu-1 getmail[18433]: getmailOperationError error (POP error (-ERR [AUTH] Authentication failed.)) May 03 12:50:11 ubuntu-1 getmail[18433]: getmailOperationError error (POP error (-ERR [AUTH] Authentication failed.)) May 03 12:50:13 ubuntu-1 getmail[18433]: getmailOperationError error (POP error (-ERR [AUTH] Authentication failed.)) May 03 12:50:15 ubuntu-1 getmail[18433]: getmailOperationError error (POP error (-ERR [AUTH] Authentication failed.)) May 03 12:50:21 ubuntu-1 getmail[18433]: getmailOperationError error (POP error (-ERR [AUTH] Authentication failed.)) May 03 12:50:23 ubuntu-1 getmail[18433]: getmailOperationError error (POP error (-ERR [AUTH] Authentication failed.)) May 03 12:50:25 ubuntu-1 getmail[18433]: getmailOperationError error (POP error (-ERR [AUTH] Authentication failed.)) ---
**Author:** ![bruno-sassi](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/bruno-sassi/32/318_2.png) [@bruno-sassi](https://forum.mautic.org/u/bruno-sassi)\ **Post date:** [May 7, 2018, 3:19pm UTC](https://forum.mautic.org/t/mautic-not-sending-emails/10471/2 "2018-05-07T15:19:25Z")
I am having the same problem. Did you find out how to solve it? ---
**Author:** ![mediamix](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/mediamix/32/679_2.png) [@mediamix](https://forum.mautic.org/u/mediamix)\ **Post date:** [May 7, 2018, 3:25pm UTC](https://forum.mautic.org/t/mautic-not-sending-emails/10471/3 "2018-05-07T15:25:35Z")
Yes I did. The problem was in the cron job. What worked for me was adding “sudo php” before each line. Not sure if sudu is needed given that the cron job belongs to the root user 10 \* \* \* \* sudo php /var/www/clients/client1/web1/web/mautic/app/console mautic:segments:update 10 \* \* \* \* sudo php /var/www/clients/client1/web1/web/mautic/app/console mautic:campaigns:rebuild 10 \* \* \* \* sudo php /var/www/clients/client1/web1/web/mautic/app/console mautic:campaign:trigger 01 \* \* \* \* sudo php /var/www/clients/client1/web1/web/mautic/app/console mautic:emails:send 10 \* \* \* \* sudo php /var/www/clients/client1/web1/web/mautic/app/console mautic:email:fetch 10 \* \* \* \* sudo php /var/www/clients/client1/web1/web/mautic/app/console mautic:social:monitoring 10 \* \* \* \* sudo php /var/www/clients/client1/web1/web/mautic/app/console mautic:webhooks:process 30 2 \* \* \* sudo php /var/www/clients/client1/web1/web/mautic/app/console mautic:iplookup:download 30 2 \* \* \* sudo php /var/www/clients/client1/web1/web/mautic/app/console mautic:maintenaance:cleanup --days-old=$ 10 \* \* \* \* sudo php /var/www/clients/client1/web1/web/mautic/app/console mautic:broadcasts:send ---
**Author:** ![bruno-sassi](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/bruno-sassi/32/318_2.png) [@bruno-sassi](https://forum.mautic.org/u/bruno-sassi)\ **Post date:** [May 7, 2018, 4:04pm UTC](https://forum.mautic.org/t/mautic-not-sending-emails/10471/4 "2018-05-07T16:04:54Z")
It didn’t work for me, I’m not sure if I did it right, but it looks like a pretty simple solution… But thank you for the answer!