# Mautic not sending password reset

**URL:** <https://forum.mautic.org/t/mautic-not-sending-password-reset/15843>\
**Category:** Mautic 3 - Install/Upgrade Support\
**Created:** [August 28, 2020, 7:56am UTC](https://forum.mautic.org/t/mautic-not-sending-password-reset/15843 "2020-08-28T07:56:58Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![lexgabrees](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/lexgabrees/32/4467_2.png) [@lexgabrees](https://forum.mautic.org/u/lexgabrees)\
**Post date:** [August 28, 2020, 7:56am UTC](https://forum.mautic.org/t/mautic-not-sending-password-reset/15843/1 "2020-08-28T07:56:58Z")

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Seems that Mautic won’t send me a password reset. Nothing arrives. I’m using 3.02 … .anyone run into this ?

I solved this by entering another bcrypt hash string into the DB, but I still need to know why its not sending a reset password. All SMTP ports are open.

What am I missing here ?

Lex

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**Author:** ![joeyk](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/joeyk/32/11164_2.png) [@joeyk](https://forum.mautic.org/u/joeyk)\
**Post date:** [August 28, 2020, 8:46am UTC](https://forum.mautic.org/t/mautic-not-sending-password-reset/15843/2 "2020-08-28T08:46:20Z")

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I’m sure you checked this, but just to be sure:  
If you are using phpmail and not a third party SMTP for sending emails and you are on a shared server, there is a chance, that your password recovery will land in SPAM.  
Could you check that?  
regards:  
J

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**Author:** ![lexgabrees](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/lexgabrees/32/4467_2.png) [@lexgabrees](https://forum.mautic.org/u/lexgabrees)\
**Post date:** [August 28, 2020, 9:00am UTC](https://forum.mautic.org/t/mautic-not-sending-password-reset/15843/3 "2020-08-28T09:00:17Z")

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Thanks for your reply … I already found the issue and was about to post it…

Stupid mistake : not having a verified email address in the config, thus Mautic was throwing an auth error in the logs … Well, what can I say 🙂

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**Author:** ![silavapi](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/silavapi/32/7424_2.png) [@silavapi](https://forum.mautic.org/u/silavapi)\
**Post date:** [May 22, 2023, 2:43pm UTC](https://forum.mautic.org/t/mautic-not-sending-password-reset/15843/4 "2023-05-22T14:43:52Z")

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A post was split to a new topic: [Quando tento acessar o mautic após alguns dias, 2 ou 3 a senha que criei aparece como incorreta e quando tento recuperar da um erro “O token CSRF é inválido](https://forum.mautic.org/t/quando-tento-acessar-o-mautic-apos-alguns-dias-2-ou-3-a-senha-que-criei-aparece-como-incorreta-e-quando-tento-recuperar-da-um-erro-o-token-csrf-e-invalido/28106)