# Mautic not sending test email for channel **URL:** \ **Category:** Product Support\ **Created:** [September 18, 2017, 4:29pm UTC](https://forum.mautic.org/t/mautic-not-sending-test-email-for-channel/9499 "2017-09-18T16:29:14Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![sheismelissa](https://avatars.discourse-cdn.com/v4/letter/s/b3f665/32.png) [@sheismelissa](https://forum.mautic.org/u/sheismelissa)\ **Post date:** [September 18, 2017, 4:29pm UTC](https://forum.mautic.org/t/mautic-not-sending-test-email-for-channel/9499/1 "2017-09-18T16:29:14Z")
I have configured Mautic, and am able to send a test email from the configuration panel. I have a segment email that has been sending just fine to contacts, but I noticed I wasn’t getting any new activity the other day, so i tried to send an example email from that specific channel email. It says it is sending, but never reaches my inbox. I have tried a few different email addresses for the example to be sent, all say successful in mautic, but they never reach my inbox. Also, I use Amazon SES, and it isn’t showing through there that those emails were sent. This was working perfectly 4 days ago, so I’m not sure what changed. I have cleared the caches, but that didn’t work, either. I use inmotion hosting, and have checked the error logs as well, but there are no errors. Any ideas on what to do? ---
**Author:** ![sheismelissa](https://avatars.discourse-cdn.com/v4/letter/s/b3f665/32.png) [@sheismelissa](https://forum.mautic.org/u/sheismelissa)\ **Post date:** [September 18, 2017, 4:29pm UTC](https://forum.mautic.org/t/mautic-not-sending-test-email-for-channel/9499/2 "2017-09-18T16:29:14Z")
I have configured Mautic, and am able to send a test email from the configuration panel. I have a segment email that has been sending just fine to contacts, but I noticed I wasn’t getting any new activity the other day, so i tried to send an example email from that specific channel email. It says it is sending, but never reaches my inbox. I have tried a few different email addresses for the example to be sent, all say successful in mautic, but they never reach my inbox. Also, I use Amazon SES, and it isn’t showing through there that those emails were sent. This was working perfectly 4 days ago, so I’m not sure what changed. I have cleared the caches, but that didn’t work, either. I use inmotion hosting, and have checked the error logs as well, but there are no errors. Any ideas on what to do? ---
**Author:** ![petertl](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/petertl/32/511_2.png) [@petertl](https://forum.mautic.org/u/petertl)\ **Post date:** [September 19, 2017, 7:58am UTC](https://forum.mautic.org/t/mautic-not-sending-test-email-for-channel/9499/3 "2017-09-19T07:58:07Z")
You wrote that you checked the error logs. Error logs of the server? Does the Mautic log say anything? ---
**Author:** ![sheismelissa](https://avatars.discourse-cdn.com/v4/letter/s/b3f665/32.png) [@sheismelissa](https://forum.mautic.org/u/sheismelissa)\ **Post date:** [September 19, 2017, 11:27am UTC](https://forum.mautic.org/t/mautic-not-sending-test-email-for-channel/9499/4 "2017-09-19T11:27:42Z")
That is correct. On the server side, I checked the logs and it didn’t say anything. Is there another place I should be checking? ---
**Author:** ![petertl](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/petertl/32/511_2.png) [@petertl](https://forum.mautic.org/u/petertl)\ **Post date:** [September 19, 2017, 11:40am UTC](https://forum.mautic.org/t/mautic-not-sending-test-email-for-channel/9499/5 "2017-09-19T11:40:32Z")
You have an app/logs directory inside your Mautic installation. You can find the Mautic logfile there. ---
**Author:** ![sheismelissa](https://avatars.discourse-cdn.com/v4/letter/s/b3f665/32.png) [@sheismelissa](https://forum.mautic.org/u/sheismelissa)\ **Post date:** [September 19, 2017, 11:42am UTC](https://forum.mautic.org/t/mautic-not-sending-test-email-for-channel/9499/6 "2017-09-19T11:42:40Z")
That is where I looked. There was nothing in there. ---
**Author:** ![sheismelissa](https://avatars.discourse-cdn.com/v4/letter/s/b3f665/32.png) [@sheismelissa](https://forum.mautic.org/u/sheismelissa)\ **Post date:** [September 19, 2017, 12:06pm UTC](https://forum.mautic.org/t/mautic-not-sending-test-email-for-channel/9499/7 "2017-09-19T12:06:57Z")
I just tried again and an error did come up. Thank you for prompting me to check that again!! I had forgotten that I changed my bounce email. I verified the email with amazon ses and it’s working again. ---
**Author:** ![petertl](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/petertl/32/511_2.png) [@petertl](https://forum.mautic.org/u/petertl)\ **Post date:** [September 19, 2017, 12:19pm UTC](https://forum.mautic.org/t/mautic-not-sending-test-email-for-channel/9499/8 "2017-09-19T12:19:37Z")
Good to hear! 🙂 ---
**Author:** ![sheismelissa](https://avatars.discourse-cdn.com/v4/letter/s/b3f665/32.png) [@sheismelissa](https://forum.mautic.org/u/sheismelissa)\ **Post date:** [September 19, 2017, 12:20pm UTC](https://forum.mautic.org/t/mautic-not-sending-test-email-for-channel/9499/9 "2017-09-19T12:20:41Z")
well, i was able to send a test email from the segment email, and mautic says it is sending the email to the recipients, but amazon ses isn’t showing that those emails are being sent when i look at my amazon ses sending limits. I have errors, but can’t seem to be able to reply when i paste them in the box…