# Mautic not tracking https pages **URL:** \ **Category:** Product Support\ **Created:** [October 7, 2016, 1:01pm UTC](https://forum.mautic.org/t/mautic-not-tracking-https-pages/6122 "2016-10-07T13:01:41Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![namankapur](https://avatars.discourse-cdn.com/v4/letter/n/5f8ce5/32.png) [@namankapur](https://forum.mautic.org/u/namankapur)\ **Post date:** [October 7, 2016, 1:01pm UTC](https://forum.mautic.org/t/mautic-not-tracking-https-pages/6122/1 "2016-10-07T13:01:41Z")
Mautic is installed on wordpress on https server but is still not tracking these pages. Any help? ---
**Author:** ![namankapur](https://avatars.discourse-cdn.com/v4/letter/n/5f8ce5/32.png) [@namankapur](https://forum.mautic.org/u/namankapur)\ **Post date:** [October 7, 2016, 1:01pm UTC](https://forum.mautic.org/t/mautic-not-tracking-https-pages/6122/2 "2016-10-07T13:01:41Z")
Mautic is installed on wordpress on https server but is still not tracking these pages. Any help? ---
**Author:** ![Alex\_Yurchak](https://avatars.discourse-cdn.com/v4/letter/a/848f3c/32.png) [@Alex\_Yurchak](https://forum.mautic.org/u/Alex_Yurchak)\ **Post date:** [October 7, 2016, 1:55pm UTC](https://forum.mautic.org/t/mautic-not-tracking-https-pages/6122/3 "2016-10-07T13:55:24Z")
I have the same issues. It seems to me Mautic has several bugs since they switched to 2.2. I have also problems with emailing, no tracking of read/clicked mails ---
**Author:** ![escopecz](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/escopecz/32/370_2.png) [@escopecz](https://forum.mautic.org/u/escopecz)\ **Post date:** [October 7, 2016, 2:21pm UTC](https://forum.mautic.org/t/mautic-not-tracking-https-pages/6122/4 "2016-10-07T14:21:22Z")
Is Mautic also on HTTPS? Did you put the https//yourmauticurl to the tracking url in the WP plugin? ---
**Author:** ![namankapur](https://avatars.discourse-cdn.com/v4/letter/n/5f8ce5/32.png) [@namankapur](https://forum.mautic.org/u/namankapur)\ **Post date:** [October 7, 2016, 2:24pm UTC](https://forum.mautic.org/t/mautic-not-tracking-https-pages/6122/5 "2016-10-07T14:24:42Z")
Yes, Mautic is also on HTTPS. ---
**Author:** ![escopecz](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/escopecz/32/370_2.png) [@escopecz](https://forum.mautic.org/u/escopecz)\ **Post date:** [October 7, 2016, 2:25pm UTC](https://forum.mautic.org/t/mautic-not-tracking-https-pages/6122/6 "2016-10-07T14:25:42Z")
Could you share the WP page with Mautic tracking so we could inspect the request? ---
**Author:** ![namankapur](https://avatars.discourse-cdn.com/v4/letter/n/5f8ce5/32.png) [@namankapur](https://forum.mautic.org/u/namankapur)\ **Post date:** [October 7, 2016, 2:27pm UTC](https://forum.mautic.org/t/mautic-not-tracking-https-pages/6122/7 "2016-10-07T14:27:15Z")
[https://apigateway.shephertz.com/](https://apigateway.shephertz.com/) ---
**Author:** ![ninjoan](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/ninjoan/32/1005_2.png) [@ninjoan](https://forum.mautic.org/u/ninjoan)\ **Post date:** [October 7, 2016, 2:39pm UTC](https://forum.mautic.org/t/mautic-not-tracking-https-pages/6122/8 "2016-10-07T14:39:54Z")
```auto XMLHttpRequest cannot load https://pages.shephertz.com/mtc. Response to preflight request doesn't pass access control check: No 'Access-Control-Allow-Origin' header is present on the requested resource. Origin 'https://apigateway.shephertz.com' is therefore not allowed access. ``` ---
**Author:** ![namankapur](https://avatars.discourse-cdn.com/v4/letter/n/5f8ce5/32.png) [@namankapur](https://forum.mautic.org/u/namankapur)\ **Post date:** [October 7, 2016, 2:43pm UTC](https://forum.mautic.org/t/mautic-not-tracking-https-pages/6122/9 "2016-10-07T14:43:44Z")
What does that mean? ---
**Author:** ![ninjoan](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/ninjoan/32/1005_2.png) [@ninjoan](https://forum.mautic.org/u/ninjoan)\ **Post date:** [October 7, 2016, 2:45pm UTC](https://forum.mautic.org/t/mautic-not-tracking-https-pages/6122/10 "2016-10-07T14:45:03Z")
You have a conflit with your .HTACCESS “Access-Control-Allow-Origin” ---
**Author:** ![namankapur](https://avatars.discourse-cdn.com/v4/letter/n/5f8ce5/32.png) [@namankapur](https://forum.mautic.org/u/namankapur)\ **Post date:** [October 7, 2016, 6:12pm UTC](https://forum.mautic.org/t/mautic-not-tracking-https-pages/6122/11 "2016-10-07T18:12:12Z")
Thanks, but, umm, could you also explain the next step for me to sort it out? ---
**Author:** ![ninjoan](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/ninjoan/32/1005_2.png) [@ninjoan](https://forum.mautic.org/u/ninjoan)\ **Post date:** [October 7, 2016, 6:44pm UTC](https://forum.mautic.org/t/mautic-not-tracking-https-pages/6122/12 "2016-10-07T18:44:55Z")
@namankapur Edit the .HTACCESS where [https://apigateway.shephertz.com](https://apigateway.shephertz.com) is located and put ```auto Header add Access-Control-Allow-Origin "https://shephertz.com" ``` Save and test ---
**Author:** ![namankapur](https://avatars.discourse-cdn.com/v4/letter/n/5f8ce5/32.png) [@namankapur](https://forum.mautic.org/u/namankapur)\ **Post date:** [October 8, 2016, 8:51am UTC](https://forum.mautic.org/t/mautic-not-tracking-https-pages/6122/13 "2016-10-08T08:51:24Z")
Thanks @ninjoan I have done what you had asked me to but unfortunately it still doesn’t work. ---
**Author:** ![ninjoan](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/ninjoan/32/1005_2.png) [@ninjoan](https://forum.mautic.org/u/ninjoan)\ **Post date:** [October 8, 2016, 12:52pm UTC](https://forum.mautic.org/t/mautic-not-tracking-https-pages/6122/14 "2016-10-08T12:52:03Z")
I replicate your problem in one of my Mautic and the solutions I give you fix the problem. ---
**Author:** ![namankapur](https://avatars.discourse-cdn.com/v4/letter/n/5f8ce5/32.png) [@namankapur](https://forum.mautic.org/u/namankapur)\ **Post date:** [October 12, 2016, 8:49am UTC](https://forum.mautic.org/t/mautic-not-tracking-https-pages/6122/15 "2016-10-12T08:49:08Z")
After performing everything that we could we are getting the following error: “NetworkError: 403 Forbidden - [https://pages.shephertz.com/mtracking.gif?page\_title=API%20Management%20|%20App42%20API%20Gateway&page\_language=en-US&page\_referrer=&page\_url=https://apigateway.shephertz.com/&fingerprint=ef25221cc0c27d3c01097f8aee024032&resolution=1366x768&timezone\_offset=-330&platform=Win64&do\_not\_track=unspecified&adblock=false](https://pages.shephertz.com/mtracking.gif?page_title=API%20Management%20%7C%20App42%20API%20Gateway&page_language=en-US&page_referrer=&page_url=https://apigateway.shephertz.com/&fingerprint=ef25221cc0c27d3c01097f8aee024032&resolution=1366x768&timezone_offset=-330&platform=Win64&do_not_track=unspecified&adblock=false)” Where [https://pages.shephertz.com](https://pages.shephertz.com) is the Mautic instance. ---
**Author:** ![Elenchus](https://avatars.discourse-cdn.com/v4/letter/e/ccd318/32.png) [@Elenchus](https://forum.mautic.org/u/Elenchus)\ **Post date:** [October 16, 2016, 3:59am UTC](https://forum.mautic.org/t/mautic-not-tracking-https-pages/6122/16 "2016-10-16T03:59:44Z")
Have a look here for more information on this - [http://stackoverflow.com/questions/10636611/how-does-access-control-allow-origin-header-work](http://stackoverflow.com/questions/10636611/how-does-access-control-allow-origin-header-work) I ended up adding this to .htaccess in my mautic folder: Header set Access-Control-Allow-Origin http:// mysite .com Header set Access-Control-Allow-Credentials true Header set Access-Control-Allow-Methods: GET, POST, PATCH, PUT, OPTIONS Header set Access-Control-Allow-Headers: Origin, Content-Type, X-Auth-Token N.B. replace mysite .com with your site name EDIT: Ok, this method has caused normal mautic use to return a 500 error. I’ll keep working on it. ---
**Author:** ![Llamarketing](https://avatars.discourse-cdn.com/v4/letter/l/e99b99/32.png) [@Llamarketing](https://forum.mautic.org/u/Llamarketing)\ **Post date:** [October 25, 2016, 2:32am UTC](https://forum.mautic.org/t/mautic-not-tracking-https-pages/6122/17 "2016-10-25T02:32:46Z")
@Elenchus Thanks for your idea. I think add Quate and avoid 500 error. Like this. ` Header set Access-Control-Allow-Origin http:// mysite .com Header set Access-Control-Allow-Credentials true Header set Access-Control-Allow-Methods: "GET, POST, PATCH, PUT, OPTIONS" Header set Access-Control-Allow-Headers: "Origin, Content-Type, X-Auth-Token" ` But I still having error on developer console of Google Chrome XMLHttpRequest cannot load… ---
**Author:** ![Elenchus](https://avatars.discourse-cdn.com/v4/letter/e/ccd318/32.png) [@Elenchus](https://forum.mautic.org/u/Elenchus)\ **Post date:** [October 25, 2016, 9:33pm UTC](https://forum.mautic.org/t/mautic-not-tracking-https-pages/6122/18 "2016-10-25T21:33:53Z")
Try making the last line: Header set Access-Control-Allow-Headers “Origin, Content-Type, X-Auth-Token, X-Requested-With” ---
**Author:** ![Llamarketing](https://avatars.discourse-cdn.com/v4/letter/l/e99b99/32.png) [@Llamarketing](https://forum.mautic.org/u/Llamarketing)\ **Post date:** [October 26, 2016, 9:51am UTC](https://forum.mautic.org/t/mautic-not-tracking-https-pages/6122/19 "2016-10-26T09:51:44Z")
@Elenchus Finally I’m so sorry, because my hosting server doesn’t work mod\_headers. I will try with the other server. ---
**Author:** ![Elenchus](https://avatars.discourse-cdn.com/v4/letter/e/ccd318/32.png) [@Elenchus](https://forum.mautic.org/u/Elenchus)\ **Post date:** [October 26, 2016, 10:41am UTC](https://forum.mautic.org/t/mautic-not-tracking-https-pages/6122/20 "2016-10-26T10:41:09Z")
Ah, that would do it. [Next page](https://forum.mautic.org/t/mautic-not-tracking-https-pages/6122.md?page=2)