# Mautic Offline in installing

**URL:** <https://forum.mautic.org/t/mautic-offline-in-installing/14764>\
**Category:** Product Support\
**Tags:** community\
**Created:** [June 13, 2020, 12:45am UTC](https://forum.mautic.org/t/mautic-offline-in-installing/14764 "2020-06-13T00:45:09Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![pedrohct](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/pedrohct/32/2653_2.png) [@pedrohct](https://forum.mautic.org/u/pedrohct)\
**Post date:** [June 13, 2020, 12:45am UTC](https://forum.mautic.org/t/mautic-offline-in-installing/14764/1 "2020-06-13T00:45:09Z")

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**Your software**  
My Mautic version is: 2.16.2  
My PHP version is: PHP 7.2.24  
EC2 server

**Your problem**  
My problem is: I can’t start the installation  
**## The site is currently offline due to encountering an error. If the problem persists, please contact the system administrator.**  
**#### System administrators, check server logs for errors.**

These errors are showing in the log: Directory cache and logs empty yet

Steps I have tried to fix the problem:  
I followed the steps of documentation of get-started and troubleshooting sections, but no solution.  
attached I put a printout of the installation folder permissions  
 ![image](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/1/18409bf255895324e393fd6f720b0f4f156f31e2.png)

enjoy your help guys

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**Author:** ![mikew](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/mikew/32/5156_2.png) [@mikew](https://forum.mautic.org/u/mikew)\
**Post date:** [June 14, 2020, 10:19am UTC](https://forum.mautic.org/t/mautic-offline-in-installing/14764/2 "2020-06-14T10:19:23Z")

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Hi there,

What web server are you using ? Would beefier to help if we could see the logs from mautic.errors in /var/logs/web\_server/

An alternative is to try and re-install and follow these fail proof directions: [https://www.linuxbabe.com/ubuntu/install-mautic-self-hosted-email-marketing-platform-ubuntu-18-04](https://www.linuxbabe.com/ubuntu/install-mautic-self-hosted-email-marketing-platform-ubuntu-18-04)

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**Author:** ![pedrohct](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/pedrohct/32/2653_2.png) [@pedrohct](https://forum.mautic.org/u/pedrohct)\
**Post date:** [June 15, 2020, 11:56pm UTC](https://forum.mautic.org/t/mautic-offline-in-installing/14764/3 "2020-06-15T23:56:22Z")

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Hi Mike!!

The /var/log/httpd/ didn’t logged any information about it.

OK , i’ll try. thank you so much.