# Mautic On Shared Hosting CSPRNG error **URL:** \ **Category:** Product Support\ **Created:** [August 8, 2016, 4:39pm UTC](https://forum.mautic.org/t/mautic-on-shared-hosting-csprng-error/4804 "2016-08-08T16:39:09Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![murray1000](https://avatars.discourse-cdn.com/v4/letter/m/b9bd4f/32.png) [@murray1000](https://forum.mautic.org/u/murray1000)\ **Post date:** [August 8, 2016, 4:39pm UTC](https://forum.mautic.org/t/mautic-on-shared-hosting-csprng-error/4804/1 "2016-08-08T16:39:09Z")
Great product. I just tried to install using Softaculous and cpanel and get an error: “There is no suitable CSPRNG installed on your system” A quick hunt for this seems to indicate that open\_basedir needs to be unset or include :dev/urandom neither of which my isp seems to be happy to do… Does this effectively make Mautic non-functioning on shared hosting now? Thanks Murray ---
**Author:** ![murray1000](https://avatars.discourse-cdn.com/v4/letter/m/b9bd4f/32.png) [@murray1000](https://forum.mautic.org/u/murray1000)\ **Post date:** [August 8, 2016, 4:39pm UTC](https://forum.mautic.org/t/mautic-on-shared-hosting-csprng-error/4804/2 "2016-08-08T16:39:09Z")
Great product. I just tried to install using Softaculous and cpanel and get an error: “There is no suitable CSPRNG installed on your system” A quick hunt for this seems to indicate that open\_basedir needs to be unset or include :dev/urandom neither of which my isp seems to be happy to do… Does this effectively make Mautic non-functioning on shared hosting now? Thanks Murray ---
**Author:** ![murray1000](https://avatars.discourse-cdn.com/v4/letter/m/b9bd4f/32.png) [@murray1000](https://forum.mautic.org/u/murray1000)\ **Post date:** [August 9, 2016, 7:24am UTC](https://forum.mautic.org/t/mautic-on-shared-hosting-csprng-error/4804/3 "2016-08-09T07:24:21Z")
Well previously it was a quick way of spinning up an app to check out something… a scratch pad really…the live service will be on a VPS… Thanks