# Mautic open tracking issue

**URL:** <https://forum.mautic.org/t/mautic-open-tracking-issue/17969>\
**Category:** General Discussion\
**Tags:** community\
**Created:** [January 31, 2021, 12:13am UTC](https://forum.mautic.org/t/mautic-open-tracking-issue/17969 "2021-01-31T00:13:26Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![tarik123](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/tarik123/32/4153_2.png) [@tarik123](https://forum.mautic.org/u/tarik123)\
**Post date:** [January 31, 2021, 12:13am UTC](https://forum.mautic.org/t/mautic-open-tracking-issue/17969/1 "2021-01-31T00:13:26Z")

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Can anyone tell me how to disable open tracking when sending emails from Mautic. Thank you

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**Author:** ![sfahrenkrog1](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/sfahrenkrog1/32/4583_2.png) [@sfahrenkrog1](https://forum.mautic.org/u/sfahrenkrog1)\
**Post date:** [February 2, 2021, 10:34am UTC](https://forum.mautic.org/t/mautic-open-tracking-issue/17969/2 "2021-02-02T10:34:37Z")

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Hi Tarik

Configuration → E-Mail Settings → Message Settings

Settings:  
Append tracking pixel into email body

Maybe also:  
Disable trackable urls

If you don’t want Mautic to track any link in your email

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**Author:** ![tarik123](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/tarik123/32/4153_2.png) [@tarik123](https://forum.mautic.org/u/tarik123)\
**Post date:** [February 2, 2021, 11:45am UTC](https://forum.mautic.org/t/mautic-open-tracking-issue/17969/3 "2021-02-02T11:45:56Z")

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@sfahrenkrog1 Bro, as you know unsubscribe link has to be in email, there’s no choice there

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**Author:** ![sfahrenkrog1](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/sfahrenkrog1/32/4583_2.png) [@sfahrenkrog1](https://forum.mautic.org/u/sfahrenkrog1)\
**Post date:** [February 2, 2021, 12:11pm UTC](https://forum.mautic.org/t/mautic-open-tracking-issue/17969/4 "2021-02-02T12:11:26Z")

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No, you don’t disable unsubscribe with that setting.

> Disable trackable urls

This does not disable the unsubscribe link. It only disable that every link in the email is rewritten und redirected to mautic.

Unsubscribe link keeps working

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**Author:** ![tarik123](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/tarik123/32/4153_2.png) [@tarik123](https://forum.mautic.org/u/tarik123)\
**Post date:** [February 2, 2021, 12:23pm UTC](https://forum.mautic.org/t/mautic-open-tracking-issue/17969/5 "2021-02-02T12:23:54Z")

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I know, its just that you misunderstood. The unsubscribe link its causing me lots of delivery problems. Without it I get 10/10 in mail-tester but with it 5,8.