# Mautic performance - Timeout when accessing configuration

**URL:** <https://forum.mautic.org/t/mautic-performance-timeout-when-accessing-configuration/26541>\
**Category:** Product Support\
**Tags:** mautic-4\
**Created:** [December 29, 2022, 8:17am UTC](https://forum.mautic.org/t/mautic-performance-timeout-when-accessing-configuration/26541 "2022-12-29T08:17:18Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![bcrestani](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/bcrestani/32/7730_2.png) [@bcrestani](https://forum.mautic.org/u/bcrestani)\
**Post date:** [December 29, 2022, 8:17am UTC](https://forum.mautic.org/t/mautic-performance-timeout-when-accessing-configuration/26541/1 "2022-12-29T08:17:18Z")

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**Your software**  
My Mautic version is: 4.4.5  
My PHP version is: 7.4  
My Database type and version is: MySQL 5.7  
My OS: Centos 7

**Your problem**  
My problem is: When i’m trying to access the configuration page, i get an error.

 ![image](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/5/5f4fc249d777ed998b48ce6b223eddea1a58703e.png)  
End users also report that mautic is very slow.

These errors are showing in the log: In the log, i can see :  
`mautic.ERROR: Symfony\Component\Debug\Exception\FatalErrorException: Error: Maximum execution time of 30 seconds exceeded - in file /var/www/html/mautic/vendor/symfony/framework-bundle/Templating/Loader/FilesystemLoader.php - at line 44 [] {"hostname":"XXXXXXX","pid":XXXX}`

Steps I have tried to fix the problem: No idea how to deal with.

I already have memcached install, the server as 6 CPUs and 12G of RAM.  
I really don’t understand the slowness …

Can you please help ?

Cheers !

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**Author:** ![joeyk](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/joeyk/32/11164_2.png) [@joeyk](https://forum.mautic.org/u/joeyk)\
**Post date:** [December 29, 2022, 8:37am UTC](https://forum.mautic.org/t/mautic-performance-timeout-when-accessing-configuration/26541/2 "2022-12-29T08:37:46Z")

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Hi, can you set longer execution time then 30 sec?  
Try 300.

To do this edit your php.ini file.  
It’s here probably (adjust the right path) if you use apache

> /etc/php/7.4/apache2/php.ini

Apply the following settings:

```auto
memory_limit = 512M
max_execution_time = 300

```

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<div class="post-metadata">

**Author:** ![bcrestani](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/bcrestani/32/7730_2.png) [@bcrestani](https://forum.mautic.org/u/bcrestani)\
**Post date:** [December 29, 2022, 9:15am UTC](https://forum.mautic.org/t/mautic-performance-timeout-when-accessing-configuration/26541/3 "2022-12-29T09:15:56Z")

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I increase timeout to 60. Seems to work for that page.  
I already have a memory limit of 512M.

But considering the performances, is there any other action to do to improve them?

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**Author:** ![joeyk](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/joeyk/32/11164_2.png) [@joeyk](https://forum.mautic.org/u/joeyk)\
**Post date:** [December 29, 2022, 2:55pm UTC](https://forum.mautic.org/t/mautic-performance-timeout-when-accessing-configuration/26541/4 "2022-12-29T14:55:34Z")

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That really depends HOW you use mautic. How many segmentsa you have, how often you import, etc.  
Maybe let’s push you further when you ran into another issue 🙂