# Mautic Plugin / Tracking Pixel

**URL:** <https://forum.mautic.org/t/mautic-plugin-tracking-pixel/2885>\
**Category:** Product Support\
**Created:** [December 2, 2015, 12:00pm UTC](https://forum.mautic.org/t/mautic-plugin-tracking-pixel/2885 "2015-12-02T12:00:02Z")\
**Posts on this page:** 7\
**Page:** 1

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**Author:** ![Brandon](https://avatars.discourse-cdn.com/v4/letter/b/f08c70/32.png) [@Brandon](https://forum.mautic.org/u/Brandon)\
**Post date:** [December 2, 2015, 12:00pm UTC](https://forum.mautic.org/t/mautic-plugin-tracking-pixel/2885/1 "2015-12-02T12:00:02Z")

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Mautic Plugin for Joomla doesn’t seem to be adding a tracking pixel. The plugin has been authorized with Mautic’s API. However, there isn’t a mtracking.gif anywhere on any page. I have viewed the source of multiple pages and still nothing.

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**Author:** ![Brandon](https://avatars.discourse-cdn.com/v4/letter/b/f08c70/32.png) [@Brandon](https://forum.mautic.org/u/Brandon)\
**Post date:** [December 2, 2015, 12:00pm UTC](https://forum.mautic.org/t/mautic-plugin-tracking-pixel/2885/2 "2015-12-02T12:00:02Z")

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Mautic Plugin for Joomla doesn’t seem to be adding a tracking pixel. The plugin has been authorized with Mautic’s API. However, there isn’t a mtracking.gif anywhere on any page. I have viewed the source of multiple pages and still nothing.

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**Author:** ![dbhurley](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/dbhurley/32/2_2.png) [@dbhurley](https://forum.mautic.org/u/dbhurley)\
**Post date:** [December 2, 2015, 12:06pm UTC](https://forum.mautic.org/t/mautic-plugin-tracking-pixel/2885/3 "2015-12-02T12:06:20Z")

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I know this sounds basic so I hesitate to even ask, but have you enabled the plugin? Joomla requires you to enable after install. If you have and it’s still not working would you mind posting a link to a page of the site so I can glance at the source code?

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**Author:** ![Brandon](https://avatars.discourse-cdn.com/v4/letter/b/f08c70/32.png) [@Brandon](https://forum.mautic.org/u/Brandon)\
**Post date:** [December 2, 2015, 12:08pm UTC](https://forum.mautic.org/t/mautic-plugin-tracking-pixel/2885/4 "2015-12-02T12:08:35Z")

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It’s definitely enabled. Could I private message you the link?

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**Author:** ![dbhurley](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/dbhurley/32/2_2.png) [@dbhurley](https://forum.mautic.org/u/dbhurley)\
**Post date:** [December 2, 2015, 12:09pm UTC](https://forum.mautic.org/t/mautic-plugin-tracking-pixel/2885/5 "2015-12-02T12:09:37Z")

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Sure, happy to try and help if I can. PM me.

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**Author:** ![4EverMaAT](https://avatars.discourse-cdn.com/v4/letter/4/46a35a/32.png) [@4EverMaAT](https://forum.mautic.org/u/4EverMaAT)\
**Post date:** [December 30, 2015, 5:31pm UTC](https://forum.mautic.org/t/mautic-plugin-tracking-pixel/2885/6 "2015-12-30T17:31:09Z")

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So what was the conclusion of the problem? Was the tracking pixel found? If so, what was the problem?

I’ve noticed this a lot in this forum. No one comes back to say the conclusion.

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**Author:** ![silavapi](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/silavapi/32/7424_2.png) [@silavapi](https://forum.mautic.org/u/silavapi)\
**Post date:** [February 2, 2020, 10:54pm UTC](https://forum.mautic.org/t/mautic-plugin-tracking-pixel/2885/7 "2020-02-02T22:54:34Z")

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