# Mautic Problem

**URL:** <https://forum.mautic.org/t/mautic-problem/8740>\
**Category:** General Discussion\
**Created:** [June 14, 2017, 7:43pm UTC](https://forum.mautic.org/t/mautic-problem/8740 "2017-06-14T19:43:48Z")\
**Posts on this page:** 7\
**Page:** 1

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**Author:** ![ninjoan](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/ninjoan/32/1005_2.png) [@ninjoan](https://forum.mautic.org/u/ninjoan)\
**Post date:** [June 14, 2017, 7:43pm UTC](https://forum.mautic.org/t/mautic-problem/8740/1 "2017-06-14T19:43:48Z")

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More details please  
  
  
  
Thanks  
  
Joan

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**Author:** ![ninjoan](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/ninjoan/32/1005_2.png) [@ninjoan](https://forum.mautic.org/u/ninjoan)\
**Post date:** [June 14, 2017, 7:43pm UTC](https://forum.mautic.org/t/mautic-problem/8740/2 "2017-06-14T19:43:48Z")

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More details please

Thanks  
Joan

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**Author:** ![Rachel](https://avatars.discourse-cdn.com/v4/letter/r/46a35a/32.png) [@Rachel](https://forum.mautic.org/u/Rachel)\
**Post date:** [June 15, 2017, 3:29pm UTC](https://forum.mautic.org/t/mautic-problem/8740/3 "2017-06-15T15:29:52Z")

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Hi Joan,

Basically the major problem is that all the emails are going into the contacts spam box.  
Secondly, we have generated a new DKIM key to update for Mautic but don’t know how to do that as we don’t have the DNS credentials.

Also, everytime I check the score before sending out the email campaign, I get Razor2 error.

Please advise how can I update the DKIM key for Mautic and how can I resolve the emails to land into the contact’s spam box?

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**Author:** ![Rachel](https://avatars.discourse-cdn.com/v4/letter/r/46a35a/32.png) [@Rachel](https://forum.mautic.org/u/Rachel)\
**Post date:** [June 15, 2017, 3:30pm UTC](https://forum.mautic.org/t/mautic-problem/8740/4 "2017-06-15T15:30:35Z")

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Is there a way we can get a new Mautic server which will help us resolve all these issues?

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**Author:** ![ninjoan](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/ninjoan/32/1005_2.png) [@ninjoan](https://forum.mautic.org/u/ninjoan)\
**Post date:** [June 15, 2017, 9:44pm UTC](https://forum.mautic.org/t/mautic-problem/8740/5 "2017-06-15T21:44:56Z")

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Hi Rachel  
LEt me ask you a question  
What Mautic are you using

Mautic Cloud (like [rachel.mautic.net](http://rachel.mautic.net))  
or Mautic SelfHosted ([companydomain.com/mautic](http://companydomain.com/mautic))

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**Author:** ![Rachel](https://avatars.discourse-cdn.com/v4/letter/r/46a35a/32.png) [@Rachel](https://forum.mautic.org/u/Rachel)\
**Post date:** [June 16, 2017, 12:40pm UTC](https://forum.mautic.org/t/mautic-problem/8740/6 "2017-06-16T12:40:40Z")

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We are using Mautic self-hosted with our company’s domain.

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**Author:** ![ninjoan](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/ninjoan/32/1005_2.png) [@ninjoan](https://forum.mautic.org/u/ninjoan)\
**Post date:** [June 16, 2017, 7:30pm UTC](https://forum.mautic.org/t/mautic-problem/8740/7 "2017-06-16T19:30:35Z")

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Ok perfect! can you give me the domain name to have a look.

Also, my email is [jninhilario@gmail.com](mailto:jninhilario@gmail.com) for some reason im not getting the blog notifications.

Thanks  
Joan