# Mautic says 'emails sent', but nothing has actually gone out **URL:** \ **Category:** Product Support\ **Created:** [April 24, 2023, 9:00pm UTC](https://forum.mautic.org/t/mautic-says-emails-sent-but-nothing-has-actually-gone-out/27811 "2023-04-24T21:00:50Z")\ **Posts on this page:** 13\ **Page:** 1
**Author:** ![modifiedcontent](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/modifiedcontent/32/511_2.png) [@modifiedcontent](https://forum.mautic.org/u/modifiedcontent)\ **Post date:** [April 24, 2023, 9:00pm UTC](https://forum.mautic.org/t/mautic-says-emails-sent-but-nothing-has-actually-gone-out/27811/1 "2023-04-24T21:00:50Z")
**Your software** My Mautic version is: v4.4.7 My PHP version is: 8 My Database type and version is: MariaDB 10.3.38-MariaDB **Your problem** My problem is: Channels\>Emails says about 1100 emails have been sent, but nothing actually has gone out - 0 read, 0 bounced emails, etc. I have been sending emails with this Mautic installation for years, but have never seen this. What could have happened? What should I check to troubleshoot? I tried a small test mailing to a test segment with 3 of my own addresses. Same result; Mautic says ‘sent’, but nothing actually gone out. With ‘Send Example’, the email does arrive fine - email configuration still works. These errors are showing in the log: Which log…? Looking for it now… ‘Today’s Mautic error log is empty. Check server error log for error messages Mautic didn’t have a chance to catch.’ error\_log in the installation folder is empty. Steps I have tried to fix the problem: Don 't know where to start yet. **Edit:** [Based on this](https://forum.mautic.org/t/scheduled-emails-not-sent/17588/18), when Mautic says emails are sent, could it still mean the cronjob hasn’t run? Where is the limbo where these emails are stuck? Could I send emails stuck in limbo with an SSH command? I’ve tried: php bin/console mautic:emails:send Something has now gone out. I’ve received one bounce message; it still does not look like a normal full mailing. Why did/do my emails get stuck in spool limbo? ---
**Author:** ![joeyk](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/joeyk/32/11164_2.png) [@joeyk](https://forum.mautic.org/u/joeyk)\ **Post date:** [April 25, 2023, 4:09am UTC](https://forum.mautic.org/t/mautic-says-emails-sent-but-nothing-has-actually-gone-out/27811/2 "2023-04-25T04:09:09Z")
Correct. They were all in the spool. ---
**Author:** ![modifiedcontent](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/modifiedcontent/32/511_2.png) [@modifiedcontent](https://forum.mautic.org/u/modifiedcontent)\ **Post date:** [April 25, 2023, 5:57am UTC](https://forum.mautic.org/t/mautic-says-emails-sent-but-nothing-has-actually-gone-out/27811/3 "2023-04-25T05:57:32Z")
Thanks. But why were they stuck there? Why didn’t they go out? What should I check/fix? Only one or two emails have gone out now. Most of the mailing was lost, probably deleted from the server after a number of seconds you can set in Mautic configuration? Mailings worked fine before. What broke/changed? I think my upgrade to PHP 8 was after my last successful mailing. Or did anything change in recent Mautic upgrades that requires email config or cronjob changes? ---
**Author:** ![joeyk](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/joeyk/32/11164_2.png) [@joeyk](https://forum.mautic.org/u/joeyk)\ **Post date:** [April 25, 2023, 7:37am UTC](https://forum.mautic.org/t/mautic-says-emails-sent-but-nothing-has-actually-gone-out/27811/4 "2023-04-25T07:37:10Z")
Hi, You need to test this: 1. check how many emails are in the pool. This command counts the files: `ls | wc` 2. If there are any try to run your `mautic:emails:send` command. Did it send out the emails? - If yes, then this command is configured wrong in your crontab. (probably not the case). Check for typos. - If no, then check error log. – Any related entries? – Do you get an error? For example some of the files cannot be read? – Do you see any files, with NOT .message extension? 1. If there are no emails in your spool folder, then make a test send and start from step 1. ---
**Author:** ![modifiedcontent](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/modifiedcontent/32/511_2.png) [@modifiedcontent](https://forum.mautic.org/u/modifiedcontent)\ **Post date:** [April 25, 2023, 8:10am UTC](https://forum.mautic.org/t/mautic-says-emails-sent-but-nothing-has-actually-gone-out/27811/5 "2023-04-25T08:10:23Z")
Thank you @joeyk ! This is an error that shows up in logs when I try to force send via the command line: “rename(): supplied resource is not a valid Stream-Context resource” [Someone here](https://forum.mautic.org/t/mautic-don-t-send-emails/25490) mentions the same error. I’ll look into this further later… The initial sending attempt produces errors in logs [similar to these](https://www.hostpapa.com/knowledgebase/error-503-valid-rcpt-command-must-precede-data-outlook/) - Error 503: Valid RCPT command must precede DATA - but I’m confused if that applies to the recipient or my server. I have never had problems with SMTP authentication before and haven’t changed any settings. Initial send attempt error in logs: [2023-04-24 22:25:23] console.CRITICAL: Error thrown while running command “mautic:emails:send”. Message: "Expected response code 354 but got code “503”, with message "503-All RCPT commands were rejected with this error: 503-The mail server could not deliver mail to [jane.doe@recipient.co.uk](mailto:jane.doe@recipient.co.uk). 503-The account or domain may not exist, they may be blacklisted, or missing 503-the proper dns entries. 503 Valid RCPT command must precede DATA " Log data: \>\> . \<\< 250 OK id=1pr4cd-00043a-1E \>\> MAIL FROM:[mod@mydomainname.com](mailto:mod@mydomainname.com) \>\> RCPT TO:[another.recipient@website.org.uk](mailto:another.recipient@website.org.uk) \>\> DATA \<\< 250 OK \<\< 250 Accepted \<\< 354 Enter message, ending with “.” on a line by itself \>\> . \<\< 250 OK id=1pr4cd-00043a-23 \>\> … etc. ---
**Author:** ![joeyk](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/joeyk/32/11164_2.png) [@joeyk](https://forum.mautic.org/u/joeyk)\ **Post date:** [April 28, 2023, 5:48am UTC](https://forum.mautic.org/t/mautic-says-emails-sent-but-nothing-has-actually-gone-out/27811/6 "2023-04-28T05:48:45Z")
> [@modifiedcontent](#): > > rename(): supplied resource is not a valid Stream-Context resource Sorry, no idea. ---
**Author:** ![modifiedcontent](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/modifiedcontent/32/511_2.png) [@modifiedcontent](https://forum.mautic.org/u/modifiedcontent)\ **Post date:** [May 13, 2023, 1:57pm UTC](https://forum.mautic.org/t/mautic-says-emails-sent-but-nothing-has-actually-gone-out/27811/7 "2023-05-13T13:57:00Z")
Working on this again this weekend, trying to restart my business from another stand-still. Sent out another mailing to a small test segment of other email addresses I own - gmail etc. Nothing arrives. No errors in logs. Trying to force sending from command line with `php bin/console mautic:emails:send` gives this error: ```auto In ProcessEmailQueueCommand.php line 141: rename(): supplied resource is not a valid Stream-Context resource mautic:emails:send [--message-limit [MESSAGE-LIMIT]] [--time-limit [TIME-LIMIT]] [--do-not-clear] [--recover-timeout [RECOVER-TIMEOUT]] [--clear-timeout [CLEAR-TIMEOUT]] [--lock-name [LOCK-NAME]] [--bypass-locking] [-t|--timeout TIMEOUT] [-x|--lock_mode LOCK_MODE] [-f|--force] [-h|--help] [-q|--quiet] [-v|vv|vvv|--verbose] [-V|--version] [--ansi] [--no-ansi] [-n|--no-interaction] [-e|--env ENV] [--no-debug] [--] ``` What is this rename() function? Where is it used in the process? How can I find out? When I use `ls | wc` as suggested by @joeyk I get this as response: ```auto 26 26 309 ``` What does that mean? If 26 or 309 is the number of emails in the pool/queue (?) that is way more than I would expect. With `php bin/console mautic:messages:send` I get this response: ```auto Processing message queue Messages sent: 0 ``` [The rename() error is also mentioned here](https://github.com/mautic/mautic/issues/10644) and [here](https://forum.mautic.org/t/mautic-don-t-send-emails/25490/8) - will research there further… ---
**Author:** ![modifiedcontent](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/modifiedcontent/32/511_2.png) [@modifiedcontent](https://forum.mautic.org/u/modifiedcontent)\ **Post date:** [May 14, 2023, 12:45pm UTC](https://forum.mautic.org/t/mautic-says-emails-sent-but-nothing-has-actually-gone-out/27811/8 "2023-05-14T12:45:50Z")
Line 141 in ProcessEmailQueueCommand.php is the following: ```auto //set spool message limit if ($msgLimit = $input->getOption('message-limit')) { $commandArgs['--message-limit'] = $msgLimit; } elseif ($msgLimit = $container->getParameter('mautic.mailer_spool_msg_limit')) { $commandArgs['--message-limit'] = $msgLimit; } ``` I don’t see `rename()` there, so where does that come in? What does ‘supplied resource is not a valid Stream-Context resource’ mean? How does this work together? I have not made any changes to message limits configuration btw; sending worked fine before with the same settings. [Here’s another one](https://forum.mautic.org/t/unable-to-send-queue-emails/21168/2) with the same error message. Unfortunately @mindeswx’s solution there does not work for me; I have always had that ‘Use owner as mailer’ setting set to ‘No’. I guess to use `ls | wc` you have to change directory to the spool folder first? That is why I got unexpected results earlier I guess. Where is the spool folder? Here according to Google: > You should find it in either **/var/spool/mail/** (the traditional location) or /var/mail (new recommended location). Could it be that the spool folder on my VPS was changed in an upgrade and that Mautic now can’t find the folder? Result of `ls | wc` on /var/spool/mail/ is `0 0 0 ` Result of `ls | wc` on /var/mail/ is also `0 0 0 ` In both cases I would expect two emails that Mautic claims have been sent, but never arrived (in my test email boxes). ---
**Author:** ![mzagmajster](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/mzagmajster/32/687_2.png) [@mzagmajster](https://forum.mautic.org/u/mzagmajster)\ **Post date:** [May 14, 2023, 10:45pm UTC](https://forum.mautic.org/t/mautic-says-emails-sent-but-nothing-has-actually-gone-out/27811/9 "2023-05-14T22:45:35Z")
Mautic has its own spool dir., usually in /var/spool If I would have to guess something interrupted the process and now some files are in invalid state. Another option is that the spool folder/content has wrong owner (make sure is the same user as runs cronjob) ---
**Author:** ![modifiedcontent](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/modifiedcontent/32/511_2.png) [@modifiedcontent](https://forum.mautic.org/u/modifiedcontent)\ **Post date:** [May 20, 2023, 10:32am UTC](https://forum.mautic.org/t/mautic-says-emails-sent-but-nothing-has-actually-gone-out/27811/10 "2023-05-20T10:32:28Z")
Thanks @mzagmajster. There were a lot of .message files stuck (?) in that spool folder. I am deleting them now. How can files end up in an ‘invalid state’? What does that mean? If there were an ownership mismatch between cronjob and spool, I should still have been able to send out the emails with `php bin/console mautic:emails:send`, right? So I think I can eliminate that issue? I found the cron jobs I set up years ago in /var/spool/cron. Two of them look like this: \*/3 \* \* \* \* /usr/local/bin/ea-php74 /home/myusername/public\_html/mautic/bin/console mautic:emails:send \>/dev/null 2\>&1 I guess `/ea-php74` could cause problems, since I have remove php7 and am on php8 now. Other lines have `/usr/local/bin/php`, so I’ll change it to that. I also [saw this “error” in the logs](https://stackoverflow.com/questions/69925917/whm-exim-ses-smtp-error-we-do-not-authorize-the-use-of-this-system-to-tra). I am trying to send from an email address that is an addon/alias of the main domain on my server - always worked fine in the past. Maybe there is a handover or certificate problem there somewhere. I have tried to clean that up on my server, whitelist my IP address as allowed sender, etc. ---
**Author:** ![mzagmajster](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/mzagmajster/32/687_2.png) [@mzagmajster](https://forum.mautic.org/u/mzagmajster)\ **Post date:** [May 21, 2023, 8:53am UTC](https://forum.mautic.org/t/mautic-says-emails-sent-but-nothing-has-actually-gone-out/27811/11 "2023-05-21T08:53:10Z")
Like I said, something probably went wrong or the process got interrupted and as a result the script cannot pick up where it left of. From what you have provided its not possible to know how exactly it went wrong. > [@modifiedcontent](#): > > If there were an ownership mismatch between cronjob and spool, I should still have been able to send out the emails with `php bin/console mautic:emails:send`, right? So I think I can eliminate that issue? Not necessarily. It depends on which user on OS you use to send and how mautic permissions / ownership on the files is configured. Mautic filesystem should be properly locked down and most of the files should only be readable from the webserver´s point of view. Cronjob should run by the same user that runs the webserver. I would stop all the sending from mautic create a test segment with just you as a contact and try to first send one email (to yourself). When this works I would again try to send to real contacts. ---
**Author:** ![modifiedcontent](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/modifiedcontent/32/511_2.png) [@modifiedcontent](https://forum.mautic.org/u/modifiedcontent)\ **Post date:** [May 21, 2023, 12:13pm UTC](https://forum.mautic.org/t/mautic-says-emails-sent-but-nothing-has-actually-gone-out/27811/12 "2023-05-21T12:13:08Z")
Thanks @mzagmajster. Having `ea-php74` in the cron job caused the problems - I had upgraded to php8 and removed 7 since the last mailing. After replacing it with `/usr/local/bin/php` the test mailing went through. ---
**Author:** ![system](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/1X/43c63600fe51440378769136903f1fa2a9a34102.png) [@system](https://forum.mautic.org/u/system)\ **Post date:** [May 23, 2023, 12:13am UTC](https://forum.mautic.org/t/mautic-says-emails-sent-but-nothing-has-actually-gone-out/27811/13 "2023-05-23T00:13:49Z")
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