# Mautic sending but emails not receiving?

**URL:** <https://forum.mautic.org/t/mautic-sending-but-emails-not-receiving/6349>\
**Category:** Product Support\
**Created:** [October 26, 2016, 1:50am UTC](https://forum.mautic.org/t/mautic-sending-but-emails-not-receiving/6349 "2016-10-26T01:50:08Z")\
**Posts on this page:** 7\
**Page:** 1

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**Author:** ![ssmith37](https://avatars.discourse-cdn.com/v4/letter/s/73ab20/32.png) [@ssmith37](https://forum.mautic.org/u/ssmith37)\
**Post date:** [October 26, 2016, 1:50am UTC](https://forum.mautic.org/t/mautic-sending-but-emails-not-receiving/6349/1 "2016-10-26T01:50:08Z")

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The issue is as the title suggests; whether I’ve sent an email to my address by the Send Example, through adding a contact with my Info and then sending to that segment, or actually just sending that contact an email explicitly. Mautic sends the email out, but I never receive the email in my inbox. I’ve tried it with three different accounts on two different servers, and all of them fail to receive any emails. This even includes spam/junk/clutter, etc… It’s as if the email was never actually sent.  
  
  
  
On the configuration side, our Monitored Inbox Settings appears to have no port number, which I can’t actually fill out as I don’t know what the appropriate port is. However, the individual who has the server that Mautic is installed on does, and had entered the port earlier today and said it was working then. But as of now, the port number is still blank and these still are not functioning.  
  
  
  
Any thoughts?  
  
  
  
Thanks

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<div class="post-metadata">

**Author:** ![ssmith37](https://avatars.discourse-cdn.com/v4/letter/s/73ab20/32.png) [@ssmith37](https://forum.mautic.org/u/ssmith37)\
**Post date:** [October 26, 2016, 1:50am UTC](https://forum.mautic.org/t/mautic-sending-but-emails-not-receiving/6349/2 "2016-10-26T01:50:08Z")

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The issue is as the title suggests; whether I’ve sent an email to my address by the Send Example, through adding a contact with my Info and then sending to that segment, or actually just sending that contact an email explicitly. Mautic sends the email out, but I never receive the email in my inbox. I’ve tried it with three different accounts on two different servers, and all of them fail to receive any emails. This even includes spam/junk/clutter, etc… It’s as if the email was never actually sent.

On the configuration side, our Monitored Inbox Settings appears to have no port number, which I can’t actually fill out as I don’t know what the appropriate port is. However, the individual who has the server that Mautic is installed on does, and had entered the port earlier today and said it was working then. But as of now, the port number is still blank and these still are not functioning.

Any thoughts?

Thanks

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**Author:** ![giorgi\_gadrani](https://avatars.discourse-cdn.com/v4/letter/g/b5ac83/32.png) [@giorgi\_gadrani](https://forum.mautic.org/u/giorgi_gadrani)\
**Post date:** [May 28, 2024, 9:35am UTC](https://forum.mautic.org/t/mautic-sending-but-emails-not-receiving/6349/3 "2024-05-28T09:35:45Z")

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I have the same problem we cant receive gmail test emails from mautic it gives us massage limit error and I dont know how to fix it can anyone help ???

 ![Screenshot 2024-05-28 133439](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/a/a3def16df559cb2c46aff48da9194a94ea0fc162.png)

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**Author:** ![joeyk](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/joeyk/32/11164_2.png) [@joeyk](https://forum.mautic.org/u/joeyk)\
**Post date:** [May 28, 2024, 11:03am UTC](https://forum.mautic.org/t/mautic-sending-but-emails-not-receiving/6349/4 "2024-05-28T11:03:58Z")

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Hello, you added this parameter in your cron.  
Remove it from the cron and you won’t have the error.

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**Author:** ![giorgi\_gadrani](https://avatars.discourse-cdn.com/v4/letter/g/b5ac83/32.png) [@giorgi\_gadrani](https://forum.mautic.org/u/giorgi_gadrani)\
**Post date:** [June 6, 2024, 5:21am UTC](https://forum.mautic.org/t/mautic-sending-but-emails-not-receiving/6349/5 "2024-06-06T05:21:05Z")

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![image](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/c/c3bb6fdb3308e150e08554656b6fbe87bc66cb7a.jpeg)

# When I try to update mautic,something like this opens up

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**Author:** ![giorgi\_gadrani](https://avatars.discourse-cdn.com/v4/letter/g/b5ac83/32.png) [@giorgi\_gadrani](https://forum.mautic.org/u/giorgi_gadrani)\
**Post date:** [June 6, 2024, 11:48am UTC](https://forum.mautic.org/t/mautic-sending-but-emails-not-receiving/6349/6 "2024-06-06T11:48:11Z")

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![update](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/6/65c1d7f6ead181ddb20f1aad012c5c26278e9dc2.png)

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**Author:** ![joeyk](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/joeyk/32/11164_2.png) [@joeyk](https://forum.mautic.org/u/joeyk)\
**Post date:** [July 2, 2024, 3:29pm UTC](https://forum.mautic.org/t/mautic-sending-but-emails-not-receiving/6349/7 "2024-07-02T15:29:34Z")

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Hi,  
You should try to do a command line update, otherwise it won’t work for you.  
[https://docs.mautic.org/en/5.x/getting\_started/how\_to\_update\_mautic.html](https://docs.mautic.org/en/5.x/getting_started/how_to_update_mautic.html)