# Mautic SpamBots are Creating Anonymous Users

**URL:** <https://forum.mautic.org/t/mautic-spambots-are-creating-anonymous-users/14339>\
**Category:** Product Support\
**Tags:** community\
**Created:** [May 14, 2020, 8:40pm UTC](https://forum.mautic.org/t/mautic-spambots-are-creating-anonymous-users/14339 "2020-05-14T20:40:16Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![webananas](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/webananas/32/494_2.png) [@webananas](https://forum.mautic.org/u/webananas)\
**Post date:** [May 14, 2020, 8:40pm UTC](https://forum.mautic.org/t/mautic-spambots-are-creating-anonymous-users/14339/1 "2020-05-14T20:40:16Z")

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**Your software**  
My Mautic version is: 2.16.2  
My PHP version is: 7.1.27

**Your problem**  
My problem is: My Mautic account is showing hundred of anonymous contacts, these contacts don’t have any information about them except their IP address. Is this a common problem? I have deduced that the bots are probably hitting Mautic directly.

Steps I have tried to fix the problem:  
Disabled published forms that weren’t being used  
Determined it is not coming from the API

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**Author:** ![ekke](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/ekke/32/296_2.png) [@ekke](https://forum.mautic.org/u/ekke)\
**Post date:** [May 15, 2020, 5:56am UTC](https://forum.mautic.org/t/mautic-spambots-are-creating-anonymous-users/14339/2 "2020-05-15T05:56:31Z")

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Yep, that’s common.  
To get rid of that, see “Single-Click Users” in [https://www.leuchtfeuer.com/en/mautic-know-how/mautic/mautic-database-housekeeping/](https://www.leuchtfeuer.com/en/mautic-know-how/mautic/mautic-database-housekeeping/)

Greets  
Ekke

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**Author:** ![renzof](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/renzof/32/1738_2.png) [@renzof](https://forum.mautic.org/u/renzof)\
**Post date:** [May 16, 2020, 7:49am UTC](https://forum.mautic.org/t/mautic-spambots-are-creating-anonymous-users/14339/3 "2020-05-16T07:49:54Z")

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Hey welcome to the community.  
If you don’t want to track the Mautic instance visits you can also restrict the IP  
As per this comment by @backseat

> [@Dashboard graphs show incorrect contact and visit numbers](https://forum.mautic.org/t/dashboard-graphs-show-incorrect-contact-and-visit-numbers/13679/7):
>
> For anyone else that records false visit numbers because of website monitoring, the solution is to go to Settings, Configuration, System Settings and add the monitoring IP addresses/subnets to “List of IPs to not track contacts with (one per line)” under “Miscellaneous Settings”.

Otherwise what @ekke said